Top 173 Level help desk support technician Jobs in Lanham, Md

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Help Desk / Field Support Technician
CyberLinx Solutions LLC —Annapolis Junction, MD
- Full-time
- Windows
- Entry level
Quick Apply
Help Desk Technician
Howard University —Washington, DC
- $45,000 - $51,600 a year
- Full-time
- Mid-level
- 3 years
- University
- 403(b) matching
- Commuter assistance
Help Desk Technician Tier 2
International Computer Sciences Inc —Annapolis, MD
- $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Circuit Activation Engineer - TS/SCI clearance
General Dynamics Information Technology —Arlington, VA
- $93,662 - $116,150 a year
- Full-time
- Computer Science
- System design
- Office
- Paid time off
- 401(k) matching
Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
Communications Specialist Senior - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $107,744 - $143,750 a year
- Bachelor of Science
- 8 years
- Travel
- 401(k) matching
Help Desk Specialist I (Copyright)
Computer World Services —Washington, DC
- $50,000 - $59,000 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
Mid-level Help Desk Support Technician
Chenega Defense & Aerospace Solutions —Washington, DC
- $28.05 - $38.00 an hour
- Full-time
- Mid-level
- Office
- 3 years
9d
Junior Service Desk Technician
ActioNet —Washington, DC
- $20 - $24 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Health insurance
Quick Apply
3d
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
8d
Technical Services Support Technician III - Department of Technology & Communication Services
Howard County —Columbia, MD
- $27.23 - $36.77 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Paid jury duty
- Paid parental leave
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Senior Help Desk Technician II
Contact Government Services, LLC —Washington, DC
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Associate Service Desk Technician (On-Site)
Oneida Professional Services —Fort Meade, MD
- Full-time
- Computer science
- Computer Science
- Windows
- Wellness program
- Paid holidays
Quick Apply
Helpdesk Technician - Tier I
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $50,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
Help Desk Specialist II (CRS)
Computer World Services —Washington, DC
- $59,000 - $70,000 a year
- Full-time
- Research
- Mid-level
- Office
Systems Support Technician I
Luminis Health —Annapolis, MD
- $23.61 - $35.42 an hour
- Full-time
- Computer literacy
- Bachelor of Science
- Office
- AD&D insurance
- Paid holidays
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Service Desk Technician
TIME Systems —Andrews AFB, MD
- Full-time
- Laboratory experience
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply

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Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics Information Technology -
Washington, DC

Apply Now

Job Details

$26.44 - $35.78 an hour

Qualifications

Live chat
Computer operation
Phone communication
English
Productivity software
CompTIA Security+
Client interaction via phone calls

Full Job Description

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Shift options listed at the bottom.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As an Associate Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

HOW AN ASSOCIATE HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Provide foundational Tier 1 technical support to onsite and remote customers via phone, chat, email, and ticketing systems.
Deliver an exceptional, white-glove customer service experience by greeting users professionally, actively listening to their concerns, and maintaining a calm, reassuring, and highly attentive demeanor.
Follow standard operating procedures (SOPs) and established documentation to resolve standard user requests (e.g., password resets, account lockouts).
Demonstrate meticulous attention to detail, effective problem-solving abilities, and a commitment to first-contact resolution whenever possible.
Document and track all customer incidents, requests, and troubleshooting steps accurately and clearly within a ticketing management system.
Translate basic technical concepts into clear, non-technical instructions for users during white-glove troubleshooting sessions.
Meet or exceed individual performance metrics, including first-call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT) scores.
Efficiently escalate complex technical issues to higher-tier teams when applicable, ensuring a warm handoff and clear documentation of work already performed so the customer never has to repeat themselves.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

High School Diploma/GED and 1 year of related technical or customer support experience; OR
An Associate’s Degree or higher in an IT-related discipline.
Required Certifications: CompTIA Security+ required upon hire.
Security Clearance Level: Active Top Secret with SCI Eligibility.
Required Technical Skills: Basic knowledge of Windows/MacOS, familiarity with Microsoft Office applications, and excellent phone/chat etiquette.
Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon

Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon

everyone must work 4 holidays a year

Work Requirements

Years of Experience

4 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

level help desk support technician jobs in lanham, md

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Help Desk / Field Support Technician

Help Desk Technician

Help Desk Technician Tier 2

Circuit Activation Engineer - TS/SCI clearance

Outreach Subject Matter Expert (SME)

Communications Specialist Senior - TS/SCI w/Poly

Help Desk Specialist I (Copyright)

Mid-level Help Desk Support Technician

Junior Service Desk Technician

Tier 2 Desktop Support Technician

Technical Services Support Technician III - Department of Technology & Communication Services

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Senior Help Desk Technician II

Associate Service Desk Technician (On-Site)

Helpdesk Technician - Tier I

Help Desk Specialist II (CRS)

Systems Support Technician I

Help Desk Technician

Service Desk Technician

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