Top 333 Knowledge manager Jobs in Laramie, Wy

Customer Service Manager - Laramie, WY
307 RACING MANAGEMENT, LLC —Laramie, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Assistant Office Manager
Albany County Government —Laramie, WY
- $48,000 - $56,000 a year
- Full-time
- Office
- Data entry
- Entry level
Quick Apply
14d
Hotel Quality Assurance Manager
Confidential —Wyoming
- $45,000 - $55,000 a year
- Full-time
- Clean driving record
- Writing skills
- English
- Relocation assistance
- Health insurance
Quick Apply
PSM Coordinator/Manager
Tallgrass Energy —Wyoming
- $90,000 - $135,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
4d
Community Manager
RHP Properties —Laramie, WY
- Weekends as needed
- Clean driving record
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
13d
Case Manager
Big Brothers Big Sisters of Wyoming —Laramie, WY
- $14 - $16 an hour
- Part-time
- Mid-level
- Experience working with children
- Children
Quick Apply
3d
Automotive Service Manager- Casper, WY
Fremont Motors Management Co —Laramie, WY
- Full-time
- Clean driving record
- Dealership
- Driver's License
- Paid holidays
- Relocation assistance
Quick Apply
Fabrication Operations Manager
Goodwin Recruiting —Laramie, WY
- Full-time
- Senior level
- Relocation assistance
- Health insurance
Quick Apply
RN Manager
CompHealth —Wyoming
- $35 - $60 an hour
- Call employer
- Acute care
- Computer Science
- Hospital
- Relocation assistance
Account Manager
Alltech —Wyoming
- Weekends as needed
- Remote
- Merchandising
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Case Manager - RN/MSW - Wyoming - Relocation$
Concert Consulting —Wyoming
- $75,000 - $100,000 a year
- Full-time
- Master of Social Work
- Nursing
- Vital signs
- Relocation assistance
Quick Apply
23h
Procurement Manager
Premier Bone & Joint Centers —Laramie, WY
- Weekends as needed
- Microsoft Excel
- High school
- Research
16h
GEAR-UP Wyoming Grant Manager - Student Educational Opportunity
University of Wyoming —Laramie, WY
- $61,008 - $72,900 a year
- Online Application
- High school
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Enterprise Architect, Data and Reporting Manager - Security & Networking
University of Wyoming —Laramie, WY
- $108,108 - $118,908 a year
- Online Application
- SQL
- Supervising experience
- University
- Paid holidays
- Health insurance
14d
Business Manager - Hoyt Hall Shared Staff Center
University of Wyoming —Laramie, WY
- $51,504 - $60,504 a year
- Online Application
- Research
- Office
- Driver's License
- Paid holidays
- Health insurance
3d
Manager, Programming & Operations - Wyoming Public Media (WPM)
University of Wyoming —Laramie, WY
- $55,500 - $65,504 a year
- Online Application
- Management
- Mid-level
- 3 years
- Paid holidays
- Health insurance
14d
Service Manager
Laramie Range Ford —Laramie, WY
- $60,000 - $120,000 a month
- Full-time
- Dealership
- Mid-level
- Team management
Quick Apply
LDAR Project Manager
Trihydro Corporation —Laramie, WY
- Full-time
- 5 years
- Travel
- Organizational skills
- Paid holidays
- Health insurance
Assistant Manager, Athletics - Equipment Room
University of Wyoming —Laramie, WY
- $47,004 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Management
- Paid holidays
- Health insurance
4d
Part Time Front Office Manager
John R McPherson DDS —Laramie, WY
- $20 - $25 an hour
- Part-time
- Dental office
- HIPAA
- Mid-level
- Dental insurance
Quick Apply
2d

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knowledge manager jobs near laramie, wy

Customer Service Manager - Laramie, WY

307 RACING MANAGEMENT, LLC
Laramie, WY

Apply Now

Job Details

$65,000 a year

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

Apply Now

Refine Your Search

knowledge manager jobs in laramie, wy

Customer Service Manager - Laramie, WY

Assistant Office Manager

Hotel Quality Assurance Manager

PSM Coordinator/Manager

Community Manager

Case Manager

Automotive Service Manager- Casper, WY

Fabrication Operations Manager

RN Manager

Account Manager

Case Manager - RN/MSW - Wyoming - Relocation$

Procurement Manager

GEAR-UP Wyoming Grant Manager - Student Educational Opportunity

Enterprise Architect, Data and Reporting Manager - Security & Networking

Business Manager - Hoyt Hall Shared Staff Center

Manager, Programming & Operations - Wyoming Public Media (WPM)

Service Manager

LDAR Project Manager

Assistant Manager, Athletics - Equipment Room

Part Time Front Office Manager

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