Top 392 Customer experience manager Jobs in Laredo, Tx

Imports Supervisor
Imperative Logistics —Laredo, TX
- Weekends as needed
- Spanish
- English
- High school diploma or GED
- Health savings account
- Disability insurance
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9d
Assistant Manager, Service Center - TForce Freight
TForce Freight —Laredo, TX
- Full-time
- Mid-level
- Bachelor's degree
- No degree
11d
Service Manager
Doggett Freightliner —Laredo, TX
- $80,000 - $120,000 a year
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Transcon Operations Manager
Expeditors —Laredo, TX
- Full-time
- Spanish
- English
- Business development
Quick Apply
5d
Driver Manager
Schneider —Laredo, TX
- Full-time
- Management
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
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12d
Operational Training Manager - Warehouse
Uber Freight —Laredo, TX
- Full-time
- Spanish
- English
- Mid-level
- Disability insurance
- Health insurance
Operations Service Manager - New Store
Burlington Stores —Laredo, TX
- $24.85 - $33.10 an hour
- Weekends as needed
- 5 years
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
Team Lead, US Customs Brokerage
Scarbrough Global —Laredo, TX
- From $22 an hour
- Full-time
- Mid-level
- Office
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
Import Supervisor
Imperative Logistics —Laredo, TX
- Weekends as needed
- Spanish
- English
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
9d
Marketing Manager
B P Newman Investment Co., —Laredo, TX
- Email
- Sales
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Data Center Construction Project Manager (RCDD)
MP NEXLEVEL LLC —Texas
- Microsoft Outlook
- High school
- 5 years
- Employee stock purchase plan
- Paid holidays
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General Manager at Truck Dealership/Must have Automotive Management Experience
South Texas Truck Centers, LLC —Laredo, TX
- Full-time
- Dealership
- Bachelor's degree
- Mentoring
- Health savings account
- Health insurance
Quick Apply
DATA CENTER REGIONAL MANAGER
MP NEXLEVEL LLC —Texas
- Remote
- Background check
- High school
- Customer service
- Employee stock purchase plan
- Paid holidays
Quick Apply
Senior Strategic Account Manager, Industrial Machinery Sales
Nordson —Texas
- Online Application
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
Branch Manager
Premier Trailer Leasing —Laredo, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 3 years
Sales- Technical Account Manager
Arrowhead Engineered Products —Texas
- From $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
5d
Territory Manager, Interventional Pain - Central Texas (Austin, TX)
Avanos Medical —Texas
- $70,000 - $130,000 a year
- Weekends as needed
- Remote
- Marketing
- Hospital
- 5 years
- Health insurance
- 401(k) matching
Case Manager II, GR SC, IDD Services, Pos. #245, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Spanish
- Nursing
- Clean driving record
- Mileage reimbursement
- Loan repayment program
10d
Regional Sales Manager: Central
Something & Nothing —Texas
- $0.75 per mile
- Weekends as needed
- Remote
- Spanish
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Cell phone reimbursement
Quick Apply
4d
Regional Sales Manager
DSG-Canusa —Texas
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply

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customer experience manager jobs near laredo, tx

Imports Supervisor

Imperative Logistics -
Laredo, TX

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Job Details

Full-time
9 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Team leadership
Employee relationship building
High school diploma or GED

Full Job Description

The Import Supervisor leads the U.S. Import team, ensuring compliant, efficient, and high-quality customs clearance operations while delivering exceptional customer service. This role oversees daily import activities, develops team members, drives operational performance and ensures compliance with U.S. Customs regulations, company policies and customer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & People Development

Lead, coach, and develop a high-performing team responsible for U.S. import transaction processing.
Conduct performance evaluations, provide regular feedback, and create development plans for team members.
Identify training needs and promote continuous learning to strengthen technical and leadership competencies.
Foster a culture of accountability, collaboration, inclusion, and operational excellence.
Resolve employee concerns and conflicts in a fair, timely, and professional manner.
Lead by example by demonstrating integrity, professionalism, teamwork, and commitment to continuous improvement.

Customs Compliance & Operational Excellence

Ensure compliance with all applicable U.S. Customs regulations, Partner Government Agency (PGA) requirements, company policies, and departmental procedures.
Oversee customs compliance and quality assurance activities, including daily customs statements and import documentation.
Manage in-bond transactions and ensure adherence to regulatory and audit requirements.
Maintain comprehensive knowledge of all assigned import accounts and support the successful implementation of new customer accounts, including development of Customer Standard Operating Procedures (SOPs).
Maintain current knowledge of customs regulations through ongoing professional education and industry training.
Serve as the department's customs resource, including coordinating with local ports and resolving customs issues when necessary.

Performance Management & Continuous Improvement

Monitor operational, compliance, quality, productivity, and customer service metrics (KPIs) to ensure performance objectives are achieved.
Analyze operational trends and implement process improvements that enhance efficiency, compliance, and service delivery.
Participate in cost reduction initiatives, metric development, and other continuous improvement projects.
Support ISO certification activities and ensure branch processes and documentation meet established standards.

Customer & Business Partnership

Build and maintain effective relationships with customers, management, government agencies, and internal business partners.
Participate in customer meetings, including travel to customer sites when required.
Support departmental initiatives, strategic projects, and organizational change efforts to meet business objectives.
Demonstrate flexibility by supporting business operations outside of standard business hours, including weekends or after-hours, when necessary to ensure customer satisfaction.

Administrative & Financial Oversight

Ensure Fee Schedules are current, complete, and accurately maintained.
Oversee documentation, recordkeeping, and internal controls to support operations, compliance and audit readiness.
Perform periodic billing and rating reviews to ensure accuracy and compliance with established procedures.

MINIMUM QUALIFICATIONS (Education, Training & Experience):

Associate or bachelor’s degree preferred.
High school diploma or G.E.D.
Minimum three (3) years of import, customs brokerage, or international logistics experience.
Minimum two (2) years of supervisory or team leadership experience.
Equivalent combinations of education and experience will be considered.

LICENSE AND CERTIFICATIONS: Licenses and certifications are not required but are preferred. Candidates with relevant certifications related to imports, logistics, or supply chain management are encouraged to submit them, as they may enhance the evaluation of your experience and qualifications.

KNOWLEDGE, SKILLS AND ABILITIES:

Strong knowledge of U.S. Customs regulations, import processes, and Partner Government Agency (PGA) requirements; stays current on industry changes and regulatory updates while serving as a subject matter expert.
Proven leadership, coaching, and employee development skills.
Strong analytical, organizational, and problem-solving abilities.
Ability to interpret and apply federal regulations, company policies, safety rules, departmental and company procedures, and operating instructions while exercising sound judgment and discretion.
Ability to investigate a variety of administrative problems and make recommendations as to their solutions and to prepare working procedures.
Ability to manage multiple priorities in a fast-paced environment while maintaining compliance and service standards.
Ability to lead change initiatives and drive continuous improvement in operational performance, compliance, and customer service.

Ability to work under the direction of senior leadership and effectively implement organizational objectives.
Communicate professionally and courteously with customers, colleagues, and business partners through all verbal and written communications, in both English and Spanish.
Flexibility to assume additional responsibilities and perform other duties as assigned to support business operations.
Proficiency in Microsoft Office applications and import-related systems and technologies.
Willingness and ability to travel, including visits to ports, customer locations, and training events, as business needs require.
Ability to maintain a valid driver's license and meet the physical requirements necessary to perform the essential functions of the position.
Required to comply with all Imperative’s policies and procedures.

WHAT WE OFFER

Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Refine Your Search

customer experience manager jobs in laredo, tx

Imports Supervisor

Assistant Manager, Service Center - TForce Freight

Service Manager

Transcon Operations Manager

Driver Manager

Operational Training Manager - Warehouse

Operations Service Manager - New Store

Team Lead, US Customs Brokerage

Import Supervisor

Marketing Manager

Data Center Construction Project Manager (RCDD)

General Manager at Truck Dealership/Must have Automotive Management Experience

DATA CENTER REGIONAL MANAGER

Senior Strategic Account Manager, Industrial Machinery Sales

Branch Manager

Sales- Technical Account Manager

Territory Manager, Interventional Pain - Central Texas (Austin, TX)

Case Manager II, GR SC, IDD Services, Pos. #245, Corpus Christi, TX

Regional Sales Manager: Central

Regional Sales Manager

I want to receive the latest job alert for customer experience manager in laredo, tx

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