Top 1316 Client advisor Jobs in Larkspur, Ca

Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Retail Associate - Corte Madera
Aritzia —Corte Madera, CA
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Client Advisor, Part-Time - Union Square
Louis Vuitton —San Francisco, CA
- $23 - $29 an hour
- Part-time
- Fair chance
- Entry level
- Commercial
- Paid time off
- Employee discount
Household Manager
Concentric —San Francisco, CA
- $160,000 - $175,000 a year
- Weekends as needed
- Hospitality
- 5 years
- Residential
- AD&D insurance
- Disability insurance
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8d
Client Advisor, Cartelligent - Car Buying, Solved
Cartelligent —Sausalito, CA
- $100,000 - $200,000 a year
- Full-time
- Google Workspace
- Mid-level
- Bachelor's degree
- 401(k) matching
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Agent Experience Manager
Modus Closing —Greenbrae, CA
- $32.00 - $34.25 an hour
- Mid-level
- Office
- Mentoring
- Paid holidays
- Disability insurance
12d
Client Service Associate
Cerity Partners —San Francisco, CA
- $90,000 - $120,000 a year
- Email
- Hybrid work
- Bachelor of Science
- Data analysis skills
- Mid-level
- Commuter assistance
- Dental insurance
8d
Housekeeper, San Francisco
Concentric —San Francisco, CA
- $40 - $60 an hour
- Residential
- US work authorization
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
9d
Client Advisor
Bessemer Trust Company, N.A. —San Francisco, CA
- $135,000 - $185,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Profit sharing
- Paid parental leave
Private Client Team - Client Service Associate
Dodge & Cox —San Francisco, CA
- $130,000 - $185,000 a year
- Full-time
- CPA
- 5 years
- Bachelor of Science
- Retirement plan
Copy of Senior Client Advisor
A.P.C. —San Francisco, CA
- Full-time
- Sales
- Mid-level
Client Advisor
Hanlees Auto Group —San Pablo, CA
- Up to $14,000 a month
- Full-time
- Spanish
- Clean driving record
- Dealership
- Paid training
- Health insurance
Quick Apply
3d
Client Advisor
Freestone Capital Management —San Francisco Bay Area, CA
- $150,000 - $175,000 a year
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Blackstone Private Wealth - Client Services, Associate
Blackstone Group —San Francisco, CA
- $130,000 - $175,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Strategic Partnerships Manager
Whatnot —San Francisco, CA
- $167,000 - $185,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Senior level
- Paid parental leave
- Health insurance
Service Advisor
Mercedes-Benz of San Francisco —San Francisco, CA
- $36,000 - $200,000 a year
- Full-time
- Dealership
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
Team Lead
Career Team Enterprises —Marin County, CA
- $70,000 - $73,000 a year
- Full-time
- Background check
- Computer literacy
- Public speaking
- Health savings account
- Paid holidays
Servicing Travel Advisor III
JPMorganChase —Sausalito, CA
- $25.03 - $34.80 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- 5 years
- Health insurance
- Tuition reimbursement
2d
Associate Property and Facilities Manager
Concentric —San Francisco, CA
- $150,000 - $180,000 a year
- Clean driving record
- Up to 50% travel
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
8d
Leasing
Apartment Management Consultants, LLC —San Rafael, CA
- Sales
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d

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Client Service Manager

Institute on Aging -
San Francisco, CA

Quick Apply

Job Details

Full-time
$64,480 - $79,138 a year

Benefits

Health insurance
Paid time off
Life insurance

Qualifications

Customer communication
Microsoft Excel
Customer relationship building
Microsoft Outlook
In-person customer service
English
Working with seniors
Managing clients in a customer support role
Bachelor's degree
Working with families
Telephone systems

Full Job Description

Role Overview:

As a Client Service Manager II based in the Bay Area, you will support territories including Marin County, San Francisco, the East Bay, and the South Bay. In this San Francisco-based role, you will help develop new clients, ensure smooth operations and strong customer satisfaction, support long-term case retention, and collaborate with colleagues across operations, staffing, care, and business development for both new and existing accounts.

The position focuses on quality assurance, coordination and delivery of in-home services, and the ongoing management of client care. A significant portion of the role also involves promoting our home care services to new clients and referral partners.

The ideal candidate is innovative, reliable, and highly motivated, with a strong commitment to exceptional service and a solid customer service background.

Essential Job Functions:

Conducting in-home assessments with prospective clients, evaluation their care needs, addressing their questions and concerns, building relationships with their families, and converting them into IOA Corio clients.
Responsible for onboarding and enrollment process for new clients including completion of new enrollment paperwork and completion of all LTC forms.
Ability to perform accurate and comprehensive intakes, initial assessments, and re-assessments.
Answering and responding to calls from referral sources, prospective clients and/or their family members, existing clients, and employees.
Establish and maintain current, accurate, and confidential files for each home care client, identifying and handling service issues, making courtesy calls, performing assessments, creating care plans, and providing ongoing communications regarding clients’ needs.
Maintain strong customer service-based relationships with clients and staff.
Investigate all HCA related complaints and service issues along with the Staffing Manager to effectively manage any issues or concerns in a professional and timely manner.
Ensure that home care is provided according to all relevant policies, procedures, and regulations with a working knowledge of Department of Social Services, Home Care Services Bureau regulations and elder abuse policies and procedures.
When requested, represent IOA at community resource events.
Participate in interdisciplinary team meetings and request interdisciplinary consultation as needed to best address client needs.
Collaborate on client cases and schedules with the staffing team to find the most reliable and appropriately matched Home Care Aides (HCAs) for IOA’s home care clients based on location, time, skills/needs, special requests, etc.
With HR support, arbitrate employment issues impacting home care aides and clients.
Actively promote IOA services to the outside community, including referral relationships while on client visits.
Collaborate across territories with client service team members to promote in home care services and assist with client schedules.
Providing after-hours support for our clients, referral partners and perspective clients (including evening and weekends)- this support may include e-mail, telephone and /or home visits. Position will participate in an On-Call rotation.
Sales and marketing focus with new clients and referral partners on home care services, generating business for program.
Actively promote IOA services to the outside community, including referral relationships, trusted advisors, clinicians, senior living communities in partnership with the Business Development Team.
Working with our marketing team to ensure that updates are properly communicated with our referral sources and identifying new referral opportunities based on our client relationships.
Providing active client care services for our clients. Active Client Care Services includes regular home visits, response to incidents, strong communication with clients and families, management, and revision of our care plans, identifying situations in which additional care or a different form of care is necessary and support for our clients’ needs.
Providing extra support for new clients’ cases, including home visits within the first two weeks of service to ensure complete client satisfaction.
Conducting caregiver introductions, in-home training, and other services.
Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances.
Participate in HCA new hire orientations as needed, in-services, trainings and other company programs or initiatives to enrich the quality of our caregiving staff.
Supporting ongoing client retention through white glove service, prompt resolution of incidents and complaints, client and caregiver appreciation initiatives and building close relations with the clients and their families.
Maintaining a comprehensive knowledge of our requirements as a licensed Home Care Organization, including our obligations to our clients and caregivers.
Maintaining accurate records on all prospective and active clients, employees, and referral sources.

Required Skills & Qualifications:

Bachelor’s Degree Required
Minimum of 3 years’ experience in the field of aging services required
Exceptional customer service skills including sales and community relationships
Interface experience with customers
Outstanding oral and written English language skills
Desire to work in a collaborative, interdisciplinary, team-oriented environment
Ability to multi-task and work effectively in a busy, fast-paced, customer service-oriented environment
Highly motivated self-starter and capable of working autonomously with strong problem-solving skills
Proficiency in Microsoft Word, Excel, Outlook, and other software systems; strong experience using phone systems and office equipment

Compensation:

Range: $77,000 - $86,000/annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Job Type: Full-time

Pay: $64,480.00 - $79,138.00 per year

Benefits:

Health insurance
Life insurance
Paid time off

Work Location: Hybrid remote in San Francisco, CA 94118

Quick Apply

Refine Your Search

client advisor jobs in larkspur, ca

Client Service Manager

Retail Associate - Corte Madera

Client Advisor, Part-Time - Union Square

Household Manager

Client Advisor, Cartelligent - Car Buying, Solved

Agent Experience Manager

Client Service Associate

Housekeeper, San Francisco

Client Advisor

Private Client Team - Client Service Associate

Copy of Senior Client Advisor

Client Advisor

Client Advisor

Blackstone Private Wealth - Client Services, Associate

Strategic Partnerships Manager

Service Advisor

Team Lead

Servicing Travel Advisor III

Associate Property and Facilities Manager

Leasing

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