Top 576 Customer service representatives Jobs in Las Vegas, Nv

Operations Manager - Contact Center
TELUS Digital —Las Vegas, NV
- $60,000 - $70,000 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Budgeting
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Mike Whitford - State Farm Agent —Las Vegas, NV
- $52,600 - $65,000 a year
- Full-time
- Bilingual
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
TELUS Digital —Las Vegas, NV
- Full-time
- Background check
- Spanish
- English
Quick Apply
Bilingual Customer Service Representative – Spanish-English
TTEC —Las Vegas, NV
- From $18 an hour
- Spanish
- Computer literacy
- English
- Wellness program
- Health insurance
Client Support Specialist (Remote)
Gallagher —Las Vegas, NV
- $23 an hour
- Temporary
- Remote
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
13d
Cancer Support Specialist - Remote
American Cancer Society —Las Vegas, NV
- From $20 an hour
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- English
- Health insurance
- Dental insurance
Customer Service and Support Specialist
Nevada Legal Forms —Las Vegas, NV
- $17 - $30 an hour
- Full-time
- Spanish
- Sales
- Customer service
- Paid time off
- Professional development assistance
Quick Apply
Call Center MSR
CREATE CREDIT UNION —Las Vegas, NV
- $22.10 - $24.55 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
Quick Apply
Customer Service Representative
MC CARRIER LLC —North Las Vegas, NV
- $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service Specialist
BOXABL INC —Las Vegas, NV
- $19 an hour
- Office
- Computer skills
- Communication skills
Retail Customer Service Associate
FedEx Office —Las Vegas, NV
- $17.00 - $19.98 an hour
- Full-time
- High school diploma or GED
- Project management
- Cleaning
- Health insurance
- Dental insurance
7d
Customer Service Representative - Seasonal
Williams-Sonoma Inc. Customer Care Centers —Las Vegas, NV
- $15 an hour
- Seasonal
- Remote
- Residential
- 1 year
- Communication skills
- Work from home
- Employee discount
Customer Service Agent (Remote)
Jerry.ai —Las Vegas, NV
- $19 - $21 an hour
- 8 hour shift
- Remote
- Mid-level
- 2 years
- Paid parental leave
- Health insurance
Quick Apply
1d
Client Success Representative (Remote)
Demand.com —Henderson, NV
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative
Supreme Lobster —Las Vegas, NV
- $600 - $800 a week
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Representative
Sierra Air Conditioning & Plumbing —Las Vegas, NV
- $18 - $21 an hour
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid training
- Health insurance
Quick Apply
12d
Customer Service Rep
Serv-All Water Conditioning —Las Vegas, NV
- $16 - $21 an hour
- Full-time
- Office
- Restaurant experience
- Communication skills
- Health insurance
- 401(k) matching
Quick Apply
Senior Customer Experience Specialist
Quince —Las Vegas, NV
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
8d
Premium Billing Specialist
Intermountain Healthcare —Las Vegas, NV
- $22.39 - $34.06 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Mid-level
4d
Customer Service Representative
The Digital Links Services LLC —Las Vegas, NV
- $22.20 - $23.20 an hour
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
1d

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Operations Manager - Contact Center

TELUS Digital -
Las Vegas, NV

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Qualifications

Teamwork
Fiscal management
Resource allocation (project management tasks)
Operations management
Managing teams in a customer support role
Large-scale organizational change management
Coaching
Operations transformation
Workplace dispute resolution
Performance feedback (performance evaluation method)
Leadership development
High school diploma or GED
Team development
Data interpretation
Budgeting
Operational excellence initiatives
Productivity software
Technical Proficiency
Operations planning
Cross-functional communication
Organizational budget management
Time management
Team building

Full Job Description

The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs). The OM will also build and manage the customer support team through an aggressive ramp and ultimately drive the development of a climate of superior customer service, and a high performing, goal-oriented staff.

Distinguishing Characteristics:

A successful Operations Manager demonstrates an exceptional balance of strategic vision and tactical execution, combining emotional intelligence with business acumen. They excel at leading through complexity, making decisive decisions while maintaining empathy and building trust across all organizational levels. Their leadership style is marked by calm resilience under pressure, enabling them to navigate change while keeping teams focused and motivated. What sets them apart is their ability to simultaneously drive results and develop people – maintaining high performance standards while creating an environment of growth and support. They demonstrate masterful situational awareness, knowing when to provide structure and when to allow flexibility, all while ensuring business objectives are met through data-informed decision-making and collaborative problem-solving. Their success stems from a unique combination of operational excellence and people-centric leadership, allowing them to transform strategic vision into tangible results while building high-performing, engaged teams.

Specific Responsibilities May Include:

Achievement of intraday, daily, weekly and monthly SLA targets
Attend, manage or organize disciplinary procedures as required
Be cost conscious and ensure that resources are managed as efficiently as possible, maximizing opportunities to reduce cost without compromising service
Partner with HR to ensure all performance / behavioral issues and employee separations are completed timely, thoroughly and accurately
Contribute at varying levels of involvement in operational projects and initiatives
Manage day to day operations and ensure that all daily and periodic activities are completed as planned
Manage the delivery of contractual metrics and service levels in order to satisfy client needs and meet revenue targets
Motivate and develop Team Leaders through coaching, feedback and personal development in order to enhance performance delivery, meet contractual obligations and maximize staff retention
Leverage Training organization to ensure expectations are aligned
Partner with Workforce Management to support SLAs
Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery, client and customer satisfaction
Provide leadership, direction, develop and maintain team morale
Available 24 x 7 for escalations or other issues requiring immediate attention

Required Experience, Skills & Competencies:

Qualifications

2+ years of managerial experience with multi-team leadership expertise (digital-first environment preferred)
High school diploma or equivalent

Leadership & Management Skills

Expertise in managing complex, multi-team systems and processes
Strategic team oversight, workforce optimization, and effective resource allocation
Expert conflict resolution and team dynamics management
Ability to lead organizational change and transformation initiatives
Advanced coaching capabilities for team growth and development
Ability to translate organizational vision and strategy into actionable team objectives

Analytical & Strategic Thinking

Strong analytical skills with data-driven performance tracking and analysis
Strategic thinking and risk assessment capabilities
Advanced budget and financial management acumen
Ability to analyze complex situations and develop effective solutions

Communication & Interpersonal Skills

Strong communication skills across all levels of the organization
Ability to influence and align multiple stakeholders
Constructive feedback delivery and strategic verbal reasoning capabilities
Strong collaborative relationship-building skills

Personal Attributes

Exceptional organizational skills, attention to detail, and time management
Resilience, accountability, and reliability in all aspects of work
Ability to maintain composure and effectiveness under pressure
Adaptability to change and comfort in ambiguous environments
Self-motivation and initiative in pursuing improvements
Emotional intelligence, empathy, and positive outlook
Commitment to continuous learning and professional development

Technical Skills

High proficiency with MS Office suite
Advanced data analysis, interpretation, and precision-focused detail management

Preferred Experience, Skills & Competencies:

Contact Center Experience
Experience as a leader in a call center environment

Pay: $60,000.00 - $70,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer service representatives jobs in las vegas, nv

Operations Manager - Contact Center

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Bilingual Customer Service Representative – Spanish-English

Client Support Specialist (Remote)

Cancer Support Specialist - Remote

Customer Service and Support Specialist

Call Center MSR

Customer Service Representative

Customer Service Specialist

Retail Customer Service Associate

Customer Service Representative - Seasonal

Customer Service Agent (Remote)

Client Success Representative (Remote)

Customer Service Representative

Customer Service Representative

Customer Service Rep

Senior Customer Experience Specialist

Premium Billing Specialist

Customer Service Representative

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