Top 957 Customer service team lead Jobs in Las Vegas, Nv

Customer Service Representative
TELUS International Holding (U.S.A.) Corp. —Las Vegas, NV
- Full-time
- Background check
- Spanish
- English
Customer Services Representative (Temporary)
TELUS International Holding (U.S.A.) Corp. —Las Vegas, NV
- Temporary
- Background check
- Spanish
- English
CUSTOMER SERVICE / OFFICE STAFF MEMBER
Rebel Refrigeration, A/C, & Plumbing —Las Vegas, NV
- $19 - $30 an hour
- Overtime
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid training
- Paid holidays
Quick Apply
CUSTOMER PROCESSING SPECIALIST
Great Day Improvements: A Family of Brands —Las Vegas, NV
- Up to $19 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid time off
2d
Customer Service Collections
Travel + Leisure Co. —Las Vegas, NV
- Email
- High school diploma or GED
- 1 year
- Communication skills
- Wellness program
- Paid holidays
Quick Apply
4d
Customer Care Specialist
Serenity Mental Health Centers —Henderson, NV
- $23 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- Mentoring
- Paid training
- Paid holidays
Quick Apply
Customer Support Specialist
Serenity Mental Health Centers —Henderson, NV
- $23 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
7d
(USA) Member Team Lead
Sam's Club —Las Vegas, NV
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
11d
Patient Support Representative
Sunrise Hospital and Medical Center —Las Vegas, NV
- $15.46 - $23.19 an hour
- Full-time
- Remote
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
3d
Customer Service Representative
Optum —Las Vegas, NV
- $16 - $29 an hour
- 8 hour shift
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
Customer Service Agent - LAS
Southwest Airlines —Las Vegas, NV
- $20.22 an hour
- Overtime
- 18 years or older
- No education required
- No experience needed
- Profit sharing
- Health insurance
3h
Customer Experience Specialist
Quince —Las Vegas, NV
- $23 an hour
- Remote
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
14d
Member Team Lead
Sam's Club —Las Vegas, NV
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Customer Service Manager - Aerospace
Eaton —Las Vegas, NV
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Customer Solutions Specialist - Las Vegas, NV
AbbVie —Las Vegas, NV
- $84,500 - $162,000 a year
- Full-time
- Remote
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
7d
Customer Service Representative - Part Time
Williams-Sonoma Inc. Customer Care Centers —Las Vegas, NV
- From $15 an hour
- Part-time
- Remote
- Residential
- 1 year
- Communication skills
- Paid time off
- Work from home
10d
Online Customer Service Representative
POP Fit Clothing —Las Vegas, NV
- $50,000 - $55,000 a year
- 8 hour shift
- 18 years or older
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Consultant - Henderson (Remote)
CarMax —Henderson, NV
- $20.70 - $31.40 an hour
- 8 hour shift
- Mentoring
- Communication skills
- Entry level
- Paid jury duty
- Paid holidays
Team Lead of Care (Hybrid / Las Vegas, NV)
FreedomCare —Las Vegas, NV
- $24 - $26 an hour
- Monday to Friday
- Hybrid work
- Spanish
- Computer literacy
- English
- Disability insurance
- Health insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Adam Robertson - State Farm Agent —Henderson, NV
- $65,000 - $125,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Paid time off
- 401(k) matching
Quick Apply

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Customer Service Representative

TELUS International Holding (U.S.A.) Corp. -
Las Vegas, NV

Apply Now

Job Details

Full-time

Qualifications

Live chat
Non-technical user support
Computer operation
Email customer support
Technical support via phone
Phone communication
English
Windows
High school diploma or GED
Managing clients in a customer support role
Customer service knowledge base
Grammar Experience
Technical Proficiency
Client interaction via phone calls

Full Job Description

Description

Our Customer Support Representatives (CSR) play a crucial role in supporting one of the world's leading tax preparation services. In this dynamic position, CSRs are the go-to expert for customers seeking guidance on tax preparation products and services. Whether it's through phone calls, emails, or chat interactions, they tackle a diverse range of tax-related inquiries with confidence and precision. Utilizing provided knowledge bases, tools, and resources, CSRs provide comprehensive support across multiple service lines Note: This position is fully onsite. All team members are expected to report to our onsite facility located at 2251 S Decatur Blvd, Las Vegas, NV for all working hours, including the training period. Specific Responsibilities May Include: Provide advanced client support by communicating via phone, email or chat with external clients requiring assistance with tax-related products and services Handle routine tax questions and issues using provided knowledge bases and support tools Process and escalate client complaints according to established protocols Schedule tax preparation appointments and assist with digital scheduling platforms Support clients with office locations and general tax office information Track and communicate tax refund status information to clients Assist with online account management, including troubleshooting login issues and digital platform navigation Support identity protection services and address tax identity theft concerns Guide clients through tax preparation course enrollment and learning platform navigation Provide technical support for various tax-related software and digital tools Manage and track customer inquiries through appropriate systems and protocols Identify and escalate complex issues following established procedures, and partner with internal teams for issue resolution when needed Maintain current knowledge of tax-related products and services Required Experience, Skills & Competencies: 1+ years of customer service experience; having interacted with customers to provide resolutions and fulfill customer requests High school diploma or equivalent Fluent in English (read, write, and speak at C1 level or higher) and if required for bilingual roles, fluent in both English (C1) and Spanish (B2) Strong Communication skills with: Excellent verbal, written, and interpersonal communication skills Ability to communicate clearly with simplicity, with a proper dose of empathy Ability to display those communication skills through multiple channels of support (phone, email, and chat) Professional phone demeanor with effective use of active listening skills and ability to communicate clearly with simplicity and empathy Excellent customer service skills, with the ability to: Build rapport and understand customer needs through appropriate probing questions in order to gain agreement and problem solve effectively Maintain empathy, composure, and a pleasant tone throughout every interaction Effectively problem solve with resilience and tenacity during challenging customer interactions while maintaining company standards and policies Technically proficient with: Ability to learn, understand, and retain technical information quickly Knowledge of Microsoft Windows, Safari, and mobile phone apps Ability to navigate web-based applications Ability to clearly communicate technical information to a non-technical audience Skilled at researching using internal knowledge bases and public-facing documentation Strong time management skills with ability to manage multiple tasks while maintaining attention to detail Proven success in complex work environments while utilizing multiple tools across different channels Ability to work in a fast-paced environment and quickly adapt to change Strong punctuality, dependability, and work ethic showcasing professionalism Self-motivated with passion for meeting and exceeding personal performance targets Adept at multi-tasking, particularly in navigating multiple computer systems and tasks concurrently Maintains professional demeanor while working under pressure Receptive to feedback and constructive criticism Minimum typing speed of 35 WPM with excellent spelling and grammar Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs) Must successfully complete a background check and employment verification Preferred Experience, Skills, & Competencies: Any College degree or certificate 6+ months of previous call center experience One or more (1+) year(s) of specific experience in Technical (FTS), Financial (FS) or Customer Service Contact Center Experience Internal Transfer Requirements: Meeting minimum requirements listed on the job description Minimum of 6 months tenure in current position No active Hint 2 or above Meeting performance and attendance requirements outlined by their leader TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: We passionately put our customers and communities first We embrace changes and innovate courageously We grow together through spirited teamwork At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Apply Now

Refine Your Search

customer service team lead jobs in las vegas, nv

Customer Service Representative

Customer Services Representative (Temporary)

CUSTOMER SERVICE / OFFICE STAFF MEMBER

CUSTOMER PROCESSING SPECIALIST

Customer Service Collections

Customer Care Specialist

Customer Support Specialist

(USA) Member Team Lead

Patient Support Representative

Customer Service Representative

Customer Service Agent - LAS

Customer Experience Specialist

Member Team Lead

Customer Service Manager - Aerospace

Customer Solutions Specialist - Las Vegas, NV

Customer Service Representative - Part Time

Online Customer Service Representative

Customer Service Consultant - Henderson (Remote)

Team Lead of Care (Hybrid / Las Vegas, NV)

Customer Service Manager - State Farm Agent Team Member

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