Top 13 Client success Jobs in Latham, Ny

Client Experience Manager
Tyler Technologies —Latham, NY
- $51,035 - $65,000 a year
- ERP systems
- Mid-level
- Travel
Quick Apply
Client Relationship Marketing Associate Director
Accenture —Albany, NY
- $150,900 - $369,800 a year
- Full-time
- Remote
- Marketing
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
3d
Cybersecurity Client Relationship & Sales Support Specialist
Accenture —Albany, NY
- $59,100 - $154,800 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
- Paid holidays
- Disability insurance
14d
Customer Service Representative
Stewart Title Guaranty Company —Schenectady, NY
- $36,700 - $58,800 a year
- Online Application
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Employee stock purchase plan
- Health insurance
Customer Success Representative
Crisafulli Bros. —Albany, NY
- $20 - $24 an hour
- Full-time
- Office
- Organizational skills
- Computer skills
- Paid training
- Health insurance
Quick Apply
4d
Customer Service Manager
ISSA —Albany, NY
- $50,000 - $60,000 a year
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Client Success Manager II
Marathon Health —Albany, NY
- $100,000 - $150,000 a year
- Full-time
- Up to 50% travel
- Presentation skills
- Bachelor's degree
Quick Apply

Discover related jobs

Based on your search for client success jobs.

Social Media Specialist
Verrillo Motor Car Co. —Clifton Park, NY
Experience in social media marketing, digital marketing, communications, or related field. Proficiency with Canva, Adobe Creative Suite, or similar design tools…
$30 - $32 an hour
Quick Apply
12d
Licensed Real Estate Agent | Live EXCLUSIVE Leads, THRIVE with us!
Miranda Real Estate Group, Inc. —Clifton Park, NY
Are licensed in New York. Want to build long-term income and a sustainable book of business. Coaching and leadership that actually answers the phone.
$75,000 - $250,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Client Success Representative (Remote)
Demand.com —Columbus, OH
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. Logical thinking to diagnose and resolve issues, recognizing when…
Quick Apply
Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. Understand client operational, financial, and clinical…
$35 - $40 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for client success in latham, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success jobs near latham, ny

Customer Service Representative jobs in Schenectady, NY

Customer Success Manager jobs in Albany, NY

Engagement Manager jobs in Albany, NY

Procurement Specialist jobs in Dallas, TX

Cybersecurity Intern jobs in Phoenix, AZ

Cybersecurity Intern jobs in Raleigh Durham, NC

Cybersecurity Sales Specialist jobs in Arizona

Cybersecurity Sales Specialist jobs in Colorado

Cybersecurity Sales Specialist jobs in Virginia

Cardiac Device Sales jobs in North Carolina

Client Director jobs in Mount Laurel, NJ

Director Of Communication jobs in Minneapolis, MN

Director jobs in Tampa, FL

Client Director jobs in Spokane, WA

Client Director jobs in Connecticut

Client Director jobs in Alexandria, VA

Overnight Customer Service Remote jobs in Nashville, TN

Internal Revenue Service jobs in Philadelphia, PA

Liquor Sales Representative jobs in Texas

Customer Service Representative jobs in Lexington, KY

Client Experience Manager

Tyler Technologies -
Latham, NY

Quick Apply

Job Details

$51,035 - $65,000 a year

Qualifications

Customer communication
Customer relationship building
Managing teams in a customer support role
Customer satisfaction tracking
ERP systems
Mid-level
Incident Escalation
Frontline customer support management
Change management
Managing clients in a customer support role
Key Performance Indicators
Collaboration with product development teams
Client retention
Customer engagement
SaaS platforms
Management reporting
Client growth strategy
Customer success strategy
SaaS
Cross-functional team management
Leadership
Customer interaction during outreach
Cross-functional communication
Service level agreement (SLA) management

Full Job Description

The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team—including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches.

Responsibilities

Own the client experience for the assigned region, with NPS as the primary success metric.
Actively track and improve clients’ NPS performance through relationship building, issue resolution, and value delivery
Use NPS data to inform outreach plans and success strategy adjustments
Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features.
Understand regional client trends and ensure proactive outreach strategies are in place.
Surface product gaps, friction points, and enhancement opportunities to internal teams.
Serve as a high-level escalation path for client concerns that require management handling.
Consistently highlight Tyler’s unique value in conversations with clients and internal stakeholders
Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices
Serve as a champion for the client experience—reinforcing where Tyler’s solutions are delivering exceptional outcomes
Step in to handle support incidents as needed, especially during high-volume periods
Help clients navigate change—whether product updates, cloud transitions, or process shifts—by providing clarity, reassurance, and structured communication.
Monitor regional call trends, case volumes, and support backlogs—ensuring appropriate resource coverage and load balancing.
Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate
Identify and act on staffing needs or workflow adjustments to improve service responsiveness.
Partner with other regional teams to share best practices and align on enterprise client strategies.
Track and report on team and regional performance—including NPS, CSAT, and operational KPIs.
Ensure all team members follow the regional feedback processes
Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback
Proactive client outreach is happening consistently—not just reactive support.
Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders.

Qualifications

Strong understanding of support operations, client lifecycle, and feedback systems (NPS, CSAT, CES)
Excellent communication, prioritization, and problem-solving skills
Familiarity with ERP systems, local government software, or SaaS environments is a plus
Ability to travel 10-25% annually

Quick Apply

Refine Your Search

client success jobs in latham, ny

Client Experience Manager

Client Relationship Marketing Associate Director

Cybersecurity Client Relationship & Sales Support Specialist

Customer Service Representative

Customer Success Representative

Customer Service Manager

Client Success Manager II

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for client success in latham, ny

Explore jobs in more locations

Responsibilities

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected