Desktop Support Tech I
The University of Kansas Health System —Lenexa, KS
- Full-time
- Hospital
- Windows
- High school diploma or GED
Network Technician/Systems Technician
General Dynamics Information Technology —Topeka, KS
- $50,150 - $67,850 a year
- Background check
- Oracle
- Customer service
- Paid time off
- 401(k) matching
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Lawrence, KS
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Network Technician/Systems Technician
General Dynamics Information Technology —Topeka, KS
May vary based on technical training, certification(s), or degree. Bachelor’s degree in a relevant field from an accredited College/University is preferred.
$50,150 - $67,850 a year
Field Services Technician
Peraton —Topeka, KS
This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly…
$86,000 - $138,000 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Field IT Technician
Vortex IT Systems —Columbus, OH
Must have a valid driver’s license. *Communication skills:* The ability to explain complex technical concepts to non-technical personnel, and to communicate…
$20 - $28 an hour
Quick Apply
IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
$44,000 a year
Quick Apply
2d

Show more jobs in cities nearby

I want to receive the latest job alert for network technician in lawrence, ks

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

network technician jobs near lawrence, ks

Field Technician jobs in Lawrence, KS

Pharmacy Technician jobs in Long Island, NY

Field Technician jobs in Daytona Beach, FL

Field Technician jobs in Albuquerque, NM

Oil Field Administrator jobs in Texas

Field Technician jobs in San Angelo, TX

Field Technician jobs in Fresno, CA

Oil Field jobs in Missouri

Desktop Support Technician jobs in Grand Rapids, MI

Desktop Support Technician jobs in Winston Salem, NC

Patient Care Technician jobs in Flower Mound, TX

Family Support Specialist jobs in Indianapolis, IN

Desktop Support Technician jobs in Wilkesboro, NC

Desktop Support Technician jobs in Jacksonville, FL

Network Technician jobs in Indianapolis, IN

Network Technician jobs in Jackson, MS

Network Engineer jobs in Frisco, TX

Network Technician jobs in Idaho

Automotive Technician Apprentice jobs in Maryland

Network Technician jobs in Ohio

Desktop Support Tech I

The University of Kansas Health System -
Lenexa, KS

Apply Now

Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position Title

Desktop Support Tech I

Southlake Campus

Position Summary / Career Interest:

Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration
and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards.

Responsibilities and Essential Job Functions

Primary responsibility is assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines.
Secondary responsibility is assisting users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
Works with third-party vendors to resolve technical problems with desktop computing equipment and software.
Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk tracking system.
Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the HITS department.
Participates in Hospital technology projects as assigned.
Maintains an accurate accounting of time spent on end user issues and on HITS projects.
Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs).
Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I.
Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the Hospital.
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital.
Trains end users on basic hardware, software and network resources, on a one-on-one basis.
Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.
Participates in on-call rotation to provide end user support during off hours, holidays and weekends.
Demonstrates a willingness to work in a team-oriented, collaborative environment.
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree.
High School Graduate or GED.

Preferred Education and Experience
Knowledge Requirements

Training or experience in Windows operating system and/or Apple ecosystems.
Experience in face to face or online customer service/support.

Time Type:

Full time

Job Requisition ID:

R-54424

Important information for you to know as you apply:

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion .
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [email protected] .
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

Need help finding the right job?

We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Apply Now

Refine Your Search

network technician jobs in lawrence, ks

Desktop Support Tech I

Network Technician/Systems Technician

Now Hiring IT and Telecom Field Technicians

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for network technician in lawrence, ks

Explore jobs in more locations

Position Title

Position Summary / Career Interest:

Time Type:

Job Requisition ID:

Important information for you to know as you apply:

Need help finding the right job?

Job Seeker Tools

Employer Tools

Browse

Stay Connected