Top 1316 Vendor manager Jobs in Lawrence, Ks

Customer Experience Manager
ITW Pro Brands —Olathe, KS
- $85,500 - $142,500 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
5d
Home Health Case Manager-Registered Nurse (RN)
Meadowlark —Topeka, KS
- Call employer
- RN License
- Mid-level
- Home Health
- Health insurance
- Dental insurance
Quick Apply
Electrical Project Manager
Perry Electrical —Topeka, KS
- $60,000 - $90,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Fuel card
- Health insurance
Quick Apply
Sports Industry Territory Manager
Leading Edge Fundraising —Topeka, KS
- $40,000 - $130,000 a year
- Full-time
- School experience
- High school
- Sales
- Paid training
- Work from home
Quick Apply
Territory Manager
SHOPPAS MATERIAL HANDLING LTD —Olathe, KS
- Full-time
- Office
- Bachelor's degree
- Mentoring
Quick Apply
Front of House Manager
Six Mile Chop House and Tavern —Lawrence, KS
- $45,000 - $55,000 a year
- Full-time
- 5 years
- Fast casual restaurant
- Mid-level
- Paid training
- Paid time off
Quick Apply
1d
Account Manager
LSI Staffing —Lawrence, KS
- $60,000 a year
- Mid-level
Quick Apply
Estimator/Project Manager
POLAR AIRE HEATING AND COOLING —Olathe, KS
- $65,000 - $120,000 a year
- Full-time
- Mid-level
- HVAC
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Moving Crew Manager
Starving Artists Moving —Lawrence, KS
- From $17 an hour
- 8 hour shift
- Clean driving record
- Customer service
- Mid-level
- Flexible schedule
Quick Apply
Construction Manager - Mechanical Engineer
GCC & Associates LLC —Topeka, KS
- $145,600 a year
- Full-time
- 6 years
- Microsoft Outlook
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Telecom Project Manager
One way Wireless Construction —Basehor, KS
- $100,000 - $110,000 a year
- Full-time
- Construction site
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Business Development Manager
SHOPPAS MATERIAL HANDLING LTD —Olathe, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Business development
Quick Apply
Business Development Manager
Byrne & Jones —Olathe, KS
- Full-time
- Construction site
- Customer service
- 5 years
- Fuel card
- Paid holidays
Quick Apply
Sales and Revenue Manager
PeakMade Real Estate —Lawrence, KS
- $70,000 - $75,000 a year
- Full-time
- Hospitality
- Marketing
- Mid-level
- Paid parental leave
- Paid time off
Quick Apply
Rental Manager
Foley Equipment —Olathe, KS
- Mid-level
- Analysis skills
- Driver's License
- AD&D insurance
- Disability insurance
Project Manager
Kansas Fencing LLC —Topeka, KS
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Regional Sales Manager, Dermatology & Immunology - Mid-South
Sun Pharmaceutical Industries, Inc (USA) —Kansas
- $175,000 - $205,000 a year
- Remote
- Microsoft Excel
- 3 years
- Clinic
- Disability insurance
- Health insurance
10d
Region Finance Manager - Commercial
Sysco —Olathe, KS
- Microsoft Word
- English
- Mid-level
Live-In DSP Manager: Family Teacher
GoodLife Innovations —Lawrence, KS
- $35,000 - $38,000 a year
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
- Dental insurance
- Flexible spending account
Quick Apply
Vendor Management Manager
AE Solutions —Olathe, KS
- Full-time
- 5 years
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

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vendor manager jobs near lawrence, ks

Customer Experience Manager

ITW Pro Brands -
Olathe, KS

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Job Details

Full-time
$85,500 - $142,500 a year
5 days ago

Qualifications

Customer relationship building
Managing teams in a customer support role
Managing clients in a customer support role
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Associate's degree
Project leadership
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Job Title: Customer Experience Manager

Reports to: Director of Sales

Exempt Status: Exempt

Full Time / Part Time: Full Time

Location: Olathe, KS (Preferred) or Tucker, GA

Company Overview:

ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to market through B2B with a focus on the automotive, aviation, fabricated metal, food processing and machinery manufacturing market segments. Offering a brand portfolio that is well recognized within these industrial channels, our premium products address customer pain points and our direct sales team provide expert value-added consulting at the customer level. ITW Pro Brands has 250 employees and 4 manufacturing facilities in: Olathe, KS, Tucker, GA, Easton, MD, and DeWitt, IA.

Our Values:

Simplicity: focusing on the essential core of each business opportunity, guided by the “80/20” rule to streamline processes, systems and structures.
Shared risk: collaborating as a team, taking joint responsibility, and learning from trial and error to drive innovation.
Integrity: honesty, transparency, and doing the right thing in all business dealings, regardless of brand and location.
Respect: valuing diversity in cultural backgrounds and fostering an open environment where innovation can thrive.
Trust: relying on employees to uphold the highest professional standards and act in the company’s best interests.

What we offer: ITW’s benefits package is designed to provide comprehensive support for physical, mental, and financial well-being including: healthcare, retirement planning, paid leave, wellness programs, and opportunities for charitable involvement.

Position Summary:

The Customer Experience Manager leads the Customer Service team and is responsible for delivering exceptional end-to-end customer experience throughout the customer lifecycle - from order placement through delivery and ongoing support. This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and Quality to improve customer satisfaction, strengthen relationships, and drive retention. The position directly supervises Customer Service Representatives and Trade Compliance Specialists.

Core Responsibilities:

Develop and execute customer experience strategies that align with business goals and customer expectations.
Lead, coach, and manage the Customer Service team, including Customer Service Representatives and Trade Compliance Specialists.
Assign and balance team workloads to ensure timely, high-quality customer support.
Develop, implement, and continuously improve customer service policies, processes, and performance standards.
Establish, monitor, and report on customer service KPIs, satisfaction metrics, and operational performance.
Analyze customer feedback and service trends to identify improvement opportunities and recommend solutions.
Use continuous improvement methodologies to lead initiatives that improve customer satisfaction, loyalty, retention, and overall service performance.
Build and maintain strong relationships with key customers and strategic accounts, partnering with Sales on business reviews and customer planning.
Manage escalated customer issues and ensure timely communication regarding orders, deliveries, production schedules, and supply chain disruptions.
Partner with Sales, Operations, Production, Supply Chain, Logistics, Shipping, Sourcing, and Quality to resolve customer issues, remove operational barriers, and deliver a seamless customer experience.
Create and maintain customer journey maps to identify service gaps and drive continuous improvement.

Qualifications / Requirements:

Associate’s degree in Business, Supply Chain Management, Operations, Engineering, Marketing, or a related field.
At least 6 years of customer service management experience, preferably in a manufacturing or industrial environment, with at least 1 year of experience leading and developing direct reports, leading cross-functional teams, and managing key customer relationships.
Proficiency with ERP and CRM systems.
Strong project management, problem-solving, and decision-making skills.
Experience driving process improvements through continuous improvement methodologies (preferred).
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple priorities in a fast-paced environment while working independently and collaboratively.
Understanding of manufacturing operations and supply chain processes (preferred).
Ability to work in an office environment with occasional exposure to manufacturing areas, including machinery, temperature variations, and controlled chemicals, while following all safety requirements.
Ability to travel up to 15%.

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation Information:

$85,500.00 - $142,500.00 USD Annually

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

vendor manager jobs in lawrence, ks

Customer Experience Manager

Home Health Case Manager-Registered Nurse (RN)

Electrical Project Manager

Sports Industry Territory Manager

Territory Manager

Front of House Manager

Account Manager

Estimator/Project Manager

Moving Crew Manager

Construction Manager - Mechanical Engineer

Telecom Project Manager

Business Development Manager

Business Development Manager

Sales and Revenue Manager

Rental Manager

Project Manager

Regional Sales Manager, Dermatology & Immunology - Mid-South

Region Finance Manager - Commercial

Live-In DSP Manager: Family Teacher

Vendor Management Manager

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