Top 919 Continuous improvement manager Jobs in Lawrence, Ma

Director of Operations
Radius Executive IT Solutions —Andover, MA
- Full-time
- Background check
- HIPAA
- Residential
- Health insurance
- Dental insurance
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2d
Project Manager -Remote
Balyo Inc —Woburn, MA
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- English
- Health savings account
- AD&D insurance
Quick Apply
Production Manager
AMETEK —Chelmsford, MA
- $100,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Operations Manager
Cedars Mediterranean Foods —Haverhill, MA
- $90,000 - $110,000 a year
- Extended hours
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
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General Manager : Non Emergency Medical Transportation and Paratransit Operations
Hands-0n America services INC. —Billerica, MA
- $145,000 - $165,000 a year
- Full-time
- Background check
- Employment & labor law
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
14d
Sr. Operations Manager
Amazon.com Services LLC - A57 —North Andover, MA
- $135,000 - $182,700 a year
- Weekends as needed
- Engineering
- Mentoring
- Recruiting
- AD&D insurance
- Health insurance
Distribution Center - Assistant General Manager
Home Depot / THD —Tewksbury, MA
- $90,000 - $200,000 a year
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Senior Workplace Manager
Rockstar Games —Andover, MA
- $120,000 - $150,000 a year
- Full-time
- Office
- Microsoft Office
- 3 years
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Warehouse Manager
Teleflex —Chelmsford, MA
- $96,100 - $144,200 a year
- 3 years
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Continuous Improvement Manager
Crane NXT —Nashua, NH
- Full-time
- 5 years
- Bachelor of Science
- Data analysis skills
- Health insurance
- Dental insurance
Parts Manager - Multi-Location Oversight
CMC NORTH AMERICA —Methuen, MA
- $90,000 - $115,000 a year
- Clean driving record
- 5 years
- Driver's License
- Paid holidays
- Disability insurance
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Operations Manager- Salem
ReSource Waste Services of Salem —Salem, NH
- Full-time
- Microsoft Outlook
- Management
- Mid-level
Operations Program Manager I
BAE Systems Inc. —Nashua, NH
- $97,008 - $164,914 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Manufacturing
- Health savings account
- Paid holidays
Program Operations Manager
Raytheon —Andover, MA
- $157,200 - $298,800 a year
- Full-time
- Bachelor's degree
- Travel
- Senior level
- Paid holidays
- Disability insurance
Continuous Improvement Manager
PCI Pharma Services —Bedford, NH
- Full-time
- 7 years
- Travel
- Mentoring
Director, Facilities
Merrimack Health —Lawrence, MA
- $64.43 - $96.65 an hour
- Full-time
- Hospital
- 5 years
- Engineering
- Free parking
- Paid time off
Continuous Improvement Manager
Crane Currency —Nashua, NH
- 5 years
- Bachelor of Science
- Data analysis skills
- Health insurance
- Dental insurance
Distribution Center Manager
REILY FOODS COMPANY —Wilmington, MA
- $110,000 - $130,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Analysis skills
- Profit sharing
- Health savings account
Sr. Director, PMO: Private Cloud & Flex Solutions
Hewlett Packard Enterprise —Andover, MA
- $185,000 - $370,000 a year
- Full-time
- Office
- Product management
- Mentoring
12d
Distribution Supply Chain Manager
BAE Systems Inc. —Nashua, NH
- $134,640 - $228,888 a year
- Full-time
- Remote
- Oracle
- Microsoft Outlook
- Customer service
- Health savings account
- Paid holidays

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Director of Operations

Radius Executive IT Solutions
Andover, MA

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Retirement plan

Qualifications

Endpoint Security
Managing technical support teams
Customer communication
Teamwork
Recruitment process management
Managing teams in a customer support role
Field service
Tooling
Standard Operating Procedures (SOPs) implementation
Technical documentation
Coaching
Service scheduling
Staff scheduling
Team scheduling
Incident Escalation
Change management
Managing clients in a customer support role
Dispatching
Team development
Recruitment and selection
Customer support ticket management
Recruiting
Leading team collaboration initiatives
Schedule creation
Profitability analysis
Financial performance measurement
Process improvement planning
Staffing management
Ticketing system technical support
Standard operating procedures drafting

Full Job Description

Job Summary

The Director of Operations is the senior operational leader at Radius Executive IT Solutions, responsible for owning service delivery end to end and for the performance, capability, and consistency of the technical service team. This role leads the service desk and field technicians, controls dispatch and scheduling, and sets and enforces the process and documentation standards that keep service delivery reliable and repeatable.

Operating across a diverse managed services portfolio that includes healthcare and residential client environments, the Director of Operations ensures that work is triaged, prioritized, and resolved to standard, that clients experience fast and professional service, and that the service organization runs efficiently and profitably. This role bridges day-to-day operational execution with team development, driving continuous improvement across process, training, and service quality.

The Director of Operations reports directly to the Owner and Principal, carries full authority over team staffing including hiring and terminations, and serves as the senior point of escalation for client service issues. This role does not carry vendor or procurement responsibility.

Duties

Service Delivery & Dispatch

· Own the full-service delivery lifecycle, from ticket intake through resolution, ensuring work is triaged, prioritized, and completed to standard.

· Manage dispatch and daily assignment of work across the service desk and field technicians to balance workload, urgency, and client priority.

· Monitor queues, response and resolution times, and aging tickets, and intervene to keep service levels on target.

· Ensure accurate and timely time entry and documentation on all tickets and service records in HaloPSA.

Team Leadership & Scheduling

· Lead, coach, and hold accountable the service desk and field technician team as their direct manager.

· Build and maintain technician schedules, including on-call and coverage, to meet client needs and business hours.

· Set individual and team performance expectations, conduct regular one-on-ones, reviews, and manage performance issues directly.

· Foster a culture of ownership, follow-through, and professional client communication.

Staff Education & Training

· Own the onboarding and ramp of new technical staff, ensuring they become productive and aligned to REITS standards quickly.

· Identify skill gaps across the team and build training plans that keep technicians current on the REITS tool stack and relevant technologies.

· Develop and maintain internal training materials, runbooks, and reference documentation for common systems and procedures.

Process & SOP Ownership

· Own the creation, maintenance, and enforcement of standard operating procedures across the service organization.

· Standardize how work is documented, escalated, and handed off so that service delivery is consistent and repeatable regardless of who performs it.

· Drive continuous improvement of operational processes, identifying bottlenecks and inefficiencies, and implementing fixes.

· Ensure change management and documentation practices are followed consistently across internal and client environments.

Client Escalation Management

· Serve as the senior point of escalation for client service issues, taking ownership of high-severity and high-visibility situations.

· Coordinate the response to major incidents and outages, keeping affected clients informed through resolution.

· Maintain strong working relationships with key client contacts and act as an operational point of trust and accountability.

Financial & Billing Oversight

· Own the financial performance of service delivery, including labor utilization, efficiency, and the profitability of service work.

· Oversee accurate and timely billing for service work, ensuring time entries and billable activity are captured, reviewed, and reconciled.

· Review service delivery costs and identify opportunities to improve margin without compromising service quality.

· Provide the Owner and Principal with reporting and visibility into the operational and financial health of the service organization.

Staffing & Team Management

· Own hiring for the service delivery team, including sourcing, interviewing, and final selection of technical staff.

· Make and execute termination decisions for the team, in coordination with the Owner and Principal, and manage the associated transitions.

Interim Project Management

· Provide interim project management oversight for strategic client and internal initiatives, ensuring projects remain on schedule, within scope, and aligned with company objectives.

· Coordinate project planning, resource allocation, vendor communications, and cross-functional collaboration to ensure successful execution and timely completion of deliverables.

· Monitor project milestones, budgets, risks, and client communications, providing regular status updates to leadership while maintaining exceptional customer satisfaction and operational efficiency.

Qualifications

Required

· Proven experience leading a technical service delivery team, ideally within a managed service provider or comparable multi-client IT services environment.

· Strong background in service desk and field operations, including dispatch, scheduling, and queue and SLA management.

· Demonstrated people-management experience, including hiring, coaching, performance management, and terminations.

· Hands-on familiarity with a modern MSP tool stack, including PSA and RMM platforms, endpoint security, identity and device management, and remote support tooling.

· Track record of building and enforcing process and documentation standards that improve consistency and quality.

· Financial and business acumen sufficient to own service delivery profitability, labor utilization, and billing accuracy.

· Excellent communication skills, with the ability to own client escalations calmly and professionally under pressure.

· Ability to work on-site in Andover, MA, and to support the responsiveness the role demands.

Preferred

· Direct experience with the REITS tool stack, including HaloPSA, N-central, Microsoft Intune and Entra ID, Bitdefender GravityZone, Huntress, and ScreenConnect.

· Experience supporting regulated environments, such as healthcare and HIPAA-aligned clients.

· Background progressing from a hands-on technical role into service delivery leadership.

· Relevant industry or vendor certifications (Microsoft, CompTIA, ITIL, or equivalent).

Join us as an Operations Manager where your leadership fuels success! We value energetic professionals who thrive on building efficient teams while delivering exceptional shopping experiences. If you’re passionate about retail management—bringing enthusiasm, strategic thinking, and organizational expertise—you’ll find a rewarding career here.

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

continuous improvement manager jobs in lawrence, ma

Director of Operations

Project Manager -Remote

Production Manager

Operations Manager

General Manager : Non Emergency Medical Transportation and Paratransit Operations

Sr. Operations Manager

Distribution Center - Assistant General Manager

Senior Workplace Manager

Warehouse Manager

Continuous Improvement Manager

Parts Manager - Multi-Location Oversight

Operations Manager- Salem

Operations Program Manager I

Program Operations Manager

Continuous Improvement Manager

Director, Facilities

Continuous Improvement Manager

Distribution Center Manager

Sr. Director, PMO: Private Cloud & Flex Solutions

Distribution Supply Chain Manager

I want to receive the latest job alert for continuous improvement manager in lawrence, ma

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