Top 2393 Customer service supervisor Jobs in Lawrence Ma

Lifeline Supervisor (MUST RESIDE IN MA)
Family Services of the Merrimack Valley —Lawrence, MA
- $26 an hour
- Part-time
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
Quick Apply
Customer Service Account Management Specialist
Klüber Lubrication NA LP —Londonderry, NH
- 5 years
- Mid-level
- Analysis skills
- Health insurance
- 401(k) matching
12d
Client Services Manager
Team Select Home Care —Salem, NH
- $55,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Housekeeping Supervisor
PHS —Methuen, MA
- $800 - $850 a week
- Full-time
- Mid-level
- Hotel
- In-person
- Health insurance
- Dental insurance
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2d
Maintenance Supervisor
Priderock Capital Management —Lawrence, MA
- $30 - $33 an hour
- Full-time
- Management
- English
- Mid-level
- Dental insurance
- 401(k)
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Customer Service Rep
Pexco, Scandia Plastics —Plaistow, NH
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
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Customer Service
R.W. Hatfield Co., Inc. —Haverhill, MA
- $25 an hour
- 8 hour shift
- Office
- Driver's License
- Data entry
- Paid holidays
- Health insurance
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Quality Assurance Supervisor
Adecco —Devens, MA
- $77,000 - $105,000 a year
- Monday to Friday
- Mid-level
- Military encouraged
- Fair chance
- Paid parental leave
- Paid holidays
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Operations Supervisor, Jackpocket
DraftKings —North Andover, MA
- $23.08 - $30.00 an hour
- Weekends as needed
- Mid-level
- Recruiting
- Training & development
6d
Customer Success Representative
Reliable Respiratory —Woburn, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
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6d
Customer Service
TAG Boston-Technology Awareness Group —Boston, MA
- $24 - $34 an hour
- Entry level
Front Desk Supervisor
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $37.29 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Customer Service Representative
Schweitzer Engineering Laboratories, Inc. —Nashua, NH
- $26.75 - $32.00 an hour
- Full-time
- Computer literacy
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Remote Customer Service/Sales Representative
Agent Alliance —Methuen, MA
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
Front Desk/Call Center Representative
Andover Eye Associates Inc —Andover, MA
- $21 - $27 an hour
- Anatomy knowledge
- Basic math
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Residential Supervisor -North Shore
Northeast Arc —Danvers, MA
- $86,320 - $87,568 a year
- Full-time
- Background check
- Mid-level
- Residential
Quick Apply
Patient Experience & Customer Service Coordinator
MFM Health —Danvers, MA
- $28 - $34 an hour
- Part-time
- HIPAA
- Mid-level
- Office
- Paid time off
- 401(k) matching
Operations Manager Inpatient Services
Merrimack Health —Lawrence, MA
- $35.94 - $53.91 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Inpatient
- Free parking
- Paid time off
CUSTOMER SERVICES SPECIALIST
Town of Concord —Concord, MA
- $29.87 - $35.70 an hour
- Full-time
- Pass drug screening
- Entry level
Customer Success Specialist
Vaisala —Boston, MA
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- Paid holidays
- Disability insurance

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Lifeline Supervisor (MUST RESIDE IN MA)

Family Services of the Merrimack Valley -
Lawrence, MA

Quick Apply

Job Details

Part-time
$26 an hour

Qualifications

Abuse and neglect policy adherence
Computer literacy
Coaching
Mentoring
Computer skills
Child abuse reporting laws
Mobile devices

Full Job Description

Description:

Position Description

Lifeline Supervisor

Job Title: Lifeline Supervisor

Department: Suicide & Crisis Lifeline

Reports to: Lifeline Direct Services Manager

Hours: Part-Time, Multiple Shift Available

Schedule A 20 hours)

Monday 10:45pm-2:45am (4 hrs)

Tuesday 10:45pm-2:45am (4 hrs)

Wednesday 10:45pm-2:45am (4 hrs)

Thursday 10:45pm-2:45am (4 hrs)

Friday 10:45pm-2:45am (4 hrs)

Schedule B (16 hours)

Saturday 6:45am-2:45pm (8 hrs)

Sunday 6:45am-2:45pm (8 hrs)

Schedule C (16 hours)

Saturday 2:45 - 6:45 am (4 hrs)

Saturday 10:45 pm - Sunday 6:45 am (8 hrs)

Sunday 10:45 pm - Monday 2:45 am (4 hrs)

A. Overview

The Lifeline Supervisors are responsible for smooth operations and effective services provided during scheduled shifts on Family Services of the Merrimack Valley’s (FSMV) 24/7 Suicide & Crisis Lifeline. Lifeline Supervisors are responsible for overseeing a team of Call Takers, monitoring Lifeline calls, facilitating response to imminent risk calls, ensuring the accurate collection of statistical and narrative data, and supporting the Lifeline Management Team in implementing policies, quality standards, and best practices.

B. Duties and Responsibilities

Supervise a team of Call Takers, ensuring each member receives regular performance appraisals, is adhering to policies, protocols, quality standards, and best practices, and participates in ongoing training and professional development.
Conduct call monitoring on each shift for quality assurance and performance improvement.
Ensure safety assessment questions are asked on all interactions and imminent risk assessments are conducted as indicated.
Provide support and guidance to Lifeline staff, including assistance responding to moderate and high-risk calls, connecting callers to additional resources including emergency services as needed, de-escalating crisis situations, and debriefing with staff after difficult calls.
Assure smooth operations of the Lifeline during each shift, including proper functioning of technology, staffing, and call flow.
Conduct call monitoring to ensure Call Takers are providing quality support, compassionate care, maintaining safety standards, and adhering to policies and procedures.
Provide immediate feedback to Call Takers on performance, documenting concerns and strategizing with Lifeline Management Team to improve quality.
Conduct follow up calls as needed to individuals who have called the Lifeline to check for safety and provide additional support and resources.
Assist Lifeline staff in answering incoming calls as needed, providing emotional support, information and referrals to callers who may be in emotional crisis and contemplating self-harm or suicide.
Communicate frequently with other Lifeline staff (Lifeline Management Team) regarding operations, call taker performance, and overall quality.
Assist in training new Lifeline staff by providing mentoring and coaching.
Participate in weekly to monthly team meetings to discuss shared experiences as call takers, debrief on calls, receive professional development, and participate in a learning community.
Adhere to all Family Services policies, procedures, best practices, and those in accordance with our accreditation through the International Council for Helplines, National Suicide Prevention Lifeline, and the Department of Public Health.
Other responsibilities as assigned.

C. Qualifications

Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field.
One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted)
Proficient with technology, including computer and internet skills, smartphones and databases.
Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers.
Maintain composure in high stress situations and respond calmly and appropriately in crisis situations.
Highly motivated, energetic, resilient and target driven to produce desired results.
Ability to work independently while exercising good judgment.
Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment
Desire to help others, display compassion, and maintain confidentiality required.
Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
Understanding of the contractual obligations of the Lifeline.

D. Level of Supervision / Reports to:

Reports to and is supervised by the Lifeline Direct Services Manager

E. Status:

Non-Exempt

Requirements:

Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field. · One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted) · Proficient with technology, including computer and internet skills, smartphones and databases. · Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers. · Maintain composure in high stress situations and respond calmly and appropriately in crisis situations. · Highly motivated, energetic, resilient and target driven to produce desired results. · Ability to work independently while exercising good judgment. · Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment · Desire to help others, display compassion, and maintain confidentiality required. · Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements · Understanding of the contractual obligations of the Lifeline.

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY

Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer.

COMPENSATION AND BENEFITS

This is a part time, non-exempt position with a pay range $23..50-$26.00 per hour, commensurate upon experience.
An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults.

Job posting updated July 27, 2026, to incorporate additional shifts available.

Quick Apply

Refine Your Search

customer service supervisor jobs in lawrence ma

Lifeline Supervisor (MUST RESIDE IN MA)

Customer Service Account Management Specialist

Client Services Manager

Housekeeping Supervisor

Maintenance Supervisor

Customer Service Rep

Customer Service

Quality Assurance Supervisor

Operations Supervisor, Jackpocket

Customer Success Representative

Customer Service

Front Desk Supervisor

Customer Service Representative

Remote Customer Service/Sales Representative

Front Desk/Call Center Representative

Residential Supervisor -North Shore

Patient Experience & Customer Service Coordinator

Operations Manager Inpatient Services

CUSTOMER SERVICES SPECIALIST

Customer Success Specialist

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