Top 195 Technical support occupations Jobs in Lawrenceville, Ga

Senior Support Engineer
Montra —Atlanta, GA
- Azure
- Bachelor of Science
- Windows
- Employee stock ownership plan
10d
User Support & Training Specialist
E Logic —Atlanta, GA
- From $60,000 a year
- Full-time
- Mid-level
- Communication skills
Quick Apply
Sr. IT Warehouse Support Technician
ID Logistics —Westgate, GA
- $65,000 - $68,000 a year
- Day shift
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
7d
Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
- Paid parental leave
- Paid holidays
Help Desk Support Specialist
Evans General Contractors —Alpharetta, GA
- Remote
- Windows
- Bachelor's degree
- In-person
- Profit sharing
- Disability insurance
IT Support Specialist
Zonberation Group —Pendergrass, GA
- $25 - $27 an hour
- Overtime
- Spanish
- English
- Warehouse
- 401(k)
Quick Apply
Application Support Specialist
Quinn Residences —Atlanta, GA
- Mid-level
- Residential
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Technology Support Tech III - IT Customer Service and Support
Gwinnett County Public Schools —Gwinnett County, GA
- $49,435 - $79,283 a year
- Full-time
- 5 years
- Windows
- Ability to climb stairs
Help Desk Technician (Part Time)
Electronic Systems Inc —Duluth, GA
- Contract
- Azure
- High school diploma or GED
- 1 year
Helpdesk Technician
Authority Brands —Atlanta, GA
- From $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- 401(k)
Quick Apply
Store Support Center Agent
Majors Management —Lawrenceville, GA
- $20 - $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Elections Associate I/II
Gwinnett County —Gwinnett County, GA
- $40,101 - $54,538 a year
- Weekends as needed
- Management
- Mid-level
- 3 years
- Wellness program
- Paid parental leave
2d
IT Technical Support - Tier 1
Pratt Industries —Conyers, GA
- Mid-level
- Bachelor's degree
- In-person
- Paid holidays
- Health insurance
Quick Apply
11d
Field Support Technician
Clayco —Atlanta, GA
- Full-time
- Background check
- Construction site
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Specialist
Sage —Lawrenceville, GA
- Hybrid work
- Mid-level
- Office
- Communication skills
- Paid parental leave
- Paid holidays
Technical Customer Service Representative - SUN - THURS - 3rd Shift
QTS Data Centers —Suwanee, GA
- Email
- Computer Science
- Writing skills
- Mid-level
- Wellness program
- Health savings account
11d
Service Desk Analyst
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
Helpdesk Associate Tier 1
Ole Mexican Foods Inc —Norcross, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Support Technician
Trusted Dental Technologies —Chamblee, GA
- $50,000 - $60,000 a year
- Full-time
- Entry level
- Opportunities for advancement
Quick Apply
Technical Support Engineer
Source Support Services —Lawrenceville, GA
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply

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Senior Support Engineer

Montra -
Atlanta, GA

Apply Now

Job Details

10 days ago

Benefits

Employee stock ownership plan

Qualifications

Customer communication
Windows
Managing clients in a customer support role
Professional development support
Desktop (troubleshooting support)
Customer engagement
Mentoring
Vendor communication
Mobile device management
Technical Proficiency

Full Job Description

Who We Are:

Montra is an Atlanta-based managed IT services provider (MSP) built for how companies work today — distributed, hybrid, and running on technology that never stops changing. We combine AI-powered automation with hands-on IT expertise to manage our clients’ people, devices, applications, and security, faster and more reliably than traditional MSPs. Our Via platform integrates with the tools our clients already use, so onboarding, offboarding, device management, and SaaS access happen automatically instead of manually.

We’re SOC 2 Type II certified, HIPAA compliant, and have landed on the Inc. 5000 list of fastest-growing private companies two years running. We’re looking for smart, motivated people with upbeat energy and a real passion for serving our customers well — people who want to get things done, but who are also curious enough to find new ways to automate and accelerate the work we do.

Who You Are:

Montra is looking for a Senior Support Engineer to own the issues that don’t have an easy answer. You’ll be the technical escalation point for our support team — the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work — while also mentoring less experienced engineers and helping shape how we deliver support as we scale. This role suits an experienced problem-solver who’s comfortable being the calm, capable voice with clients on complex or high-visibility issues, and who wants a hand in improving the processes and tools behind the work, including our Via platform.

What You'll Do:

Solve Tier 2/3 support issues using structured root-cause and problem-management processes to resolve them within SLA.
Serve as a technical escalation point and collaborate with other support engineers, providing guidance on complex troubleshooting.
Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services.
Collaborate with support staff, engineering, software development, field technicians, and external vendors to resolve service issues.
Act as the primary externally facing point of contact with customers and vendors on complex or high-visibility issues.
Act as an internally facing point of contact to escalate issues and communicate resolution status.
Lead documentation of core processes and drive measurable improvements in the cost and speed of delivery.
Partner with our software development team, providing technical input to shape improvements to our Via platform.
Oversee and execute planned maintenance work, minimizing impact to client services.
Prepare and present service monitoring reports and technical findings to management.
Participate in ongoing manufacturer and certification training, and help build training materials for junior engineers.

What You Bring:

REQUIRED QUALIFICATIONS:

At least 4 years of experience in technical/engineering support in IT, with a track record of owning complex, escalated issues
Strong technical proficiency in MacOS and Windows computer systems in an enterprise environment
Technical experience with MacOS MDMs (Mosyle, Jamf, Kandji, etc.) and Apple Business Manager technologies
Excellent knowledge of our supported software, services, and technologies, with the judgment to diagnose issues outside documented playbooks
Demonstrated ability to mentor and guide less experienced engineers
Strong interpersonal skills, comfortable being the technical voice with clients and vendors on high-pressure issues
Passion for teamwork, continuing education, problem solving, and exceptional customer service
Ability to learn quickly and adapt to changing requirements
Strong written and oral communication skills
Outgoing, organized, detail-oriented, dependable, and flexible

PREFERRED QUALIFICATIONS:

Over 6 years of experience in technical/engineering support in IT
Microsoft Certified Professional status
Technical support experience with Microsoft 365, Graph and Azure
Experience with Cisco Meraki, Ubiquiti, SonicWall, and NordLayer, technologies
Technical experience with servers/VMs (Linux, Windows)
Technical experience with scripting a plus (PowerShell, Bash, Python)

EDUCATION REQUIREMENTS:

Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work experience.

What We Offer:

WORKING AT MONTRA

We’re a fast-moving team spanning software development, IT support engineering, and IT strategy/operations, all in service of a rapidly growing client base. Our clients trust us to manage the security, availability, and logistics of their distributed IT operations, so their devices, their data, and their people stay protected, productive, and in compliance. Our Via platform pairs automation and AI with hands-on engineering to integrate the systems our clients already use, cutting out manual work and reducing risk along the way. We’re pushing the boundaries of how IT can be reliably managed and scaled, and we’re looking for people who want to help build that future with us.

YOU WANT TO TALK TO US IF…

You have a passion for delivering great customer service.
You like innovating for reliability, availability, and security.
You’re motivated by challenging the status quo of how IT gets managed.
You thrive in the fast pace of a growing company.

WHAT WE OFFER

Competitive salary
Employee stock ownership plan
Full benefits coverage
Professional development stipend
Flexible work environment
Modern vacation policies

Montra is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve. Learn more about us at www.montra.io/careers.

#INDSS

Apply Now

Refine Your Search

technical support occupations jobs in lawrenceville, ga

Senior Support Engineer

User Support & Training Specialist

Sr. IT Warehouse Support Technician

Technical Support Analyst

Help Desk Support Specialist

IT Support Specialist

Application Support Specialist

Technology Support Tech III - IT Customer Service and Support

Help Desk Technician (Part Time)

Helpdesk Technician

Store Support Center Agent

Elections Associate I/II

IT Technical Support - Tier 1

Field Support Technician

Customer Support Specialist

Technical Customer Service Representative - SUN - THURS - 3rd Shift

Service Desk Analyst

Helpdesk Associate Tier 1

Support Technician

Technical Support Engineer

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REQUIRED QUALIFICATIONS:

PREFERRED QUALIFICATIONS:

EDUCATION REQUIREMENTS:

WORKING AT MONTRA

YOU WANT TO TALK TO US IF…

WHAT WE OFFER

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