The Community Manager is responsible for the overall management and oversight of their assigned community/unit. This position ensures the safety of residents and staff by overseeing and implementing processes that are reflective of the policies and procedures of Three Rivers Treatment Center.
The Community Manager is responsible for the daily operations of the unit and provides leadership, guidance, and support to the staff assigned to the community. This role also includes managing safety and quality control checks, reporting and resolving unit needs, and contributing to therapeutic treatment environments.
The Community Manager will oversee the daily operations of the assigned unit, ensuring that all procedures adhere to Three Rivers Treatment Center policies. This includes direct supervision of staff, ensuring compliance with safety protocols, and maintaining a therapeutic environment for residents.
The Community Manager provides direct leadership and support to skills coaches (behavioral health technicians), ensuring proper staff conduct and performance. This role is responsible for guiding staff on therapeutic interventions and overseeing documentation and caseload assignments.
Regular safety and quality control checks are required to maintain a secure environment.
The Community Manager is responsible for submitting work orders, prioritizing them based on safety, and following up to ensure timely resolution.
This role is responsible for enhancing the therapeutic environment within the community by guiding skills coaches on effective therapeutic interventions. The Community Manager will ensure that staff are consistently using therapeutic techniques in accordance with center policies.
The Community Manager oversees room assignments within the community, ensuring they align with Three Rivers Treatment Center’s policies and procedures. They will also assign caseloads to skills coaches and ensure proper documentation is completed.
The Community Manager will report any anticipated shifts in resident acuity and safety concerns to the clinical team. They will also collaborate with other departments to provide regular milieu reports that contribute to treatment planning and decision-making.
The Community Manager has direct supervision responsibilities for all youth assigned to their community, including overseeing the jobs program and assessing resident participation and progress. This role is integral to the admission and discharge process, providing direct support and guidance as part of the multidisciplinary team.
The Community Manager will assess the competency of skills coaches on their unit, recommending additional training when necessary. They will also oversee staff interventions, including verbal de-escalation and physical restraint techniques, and ensure staff are using these interventions appropriately.
The Community Manager is responsible for supervising the performance of skills coaches, including conducting disciplinary actions when necessary. They will provide real-time guidance and feedback to ensure compliance with therapeutic, safety, and operational protocols.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Bachelor’s degree in psychology, social work, or a related field (preferred).
High School or GED required.
Minimum of 1 year of experience in a behavioral health or residential treatment setting.
Strong knowledge of trauma-informed care practices and therapeutic interventions.
Demonstrated experience in staff supervision, safety management, and community-based operations.
Ability to work collaboratively in a multidisciplinary team.
Excellent communication, problem-solving, and leadership skills.
Must have experience in crisis intervention, behavioral management techniques, and de-escalation strategies.
Must be at least 19 years of age per Commonwealth of Virginia Interdepartmental Regulation of Children’s Residential Facilities.
One (1) year of experience in working with youth with psychiatric and/ or behavioral diagnoses in acute or residential setting.
Knowledge of crisis intervention, behavioral management techniques, and de-escalation strategies.
Cardiopulmonary resuscitation (CPR)
Behavioral Management program instructor within 6 month or as soon as class available.
Valid Driver's License in good standing
Works in a well-lit, air conditioned, and heated environment. with youth, direct care staff, and clinical teams. This role requires a balance of administrative duties and hands-on supervision, with evening or weekend shifts.
