Top 436 Customer specialist Jobs in Lawton Mi

Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Military Service - U.S. Air National Guard, Aerospace Ground Equipment
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $49,838.78 a year
- Full-time
- Mid-level
- Health insurance
RSVP - W2 Life Insurance Specialist - Remote - Hiring Event
Insurance Supermarket Inc. —Michigan
- $38,500 - $180,000 a year
- Full-time
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Paid time off
Licensed Veterinary Technician Emergency
VCA Animal Hospitals —Kalamazoo, MI
- $24 - $34 an hour
- Full-time
- Blood sampling
- Mid-level
- ER
- Continuing education credits
- Paid parental leave
Dentist
ETS Dental —Kalamazoo, MI
- Full-time
- Private practice
- Dental office
- Senior level
Quick Apply
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Three Rivers, MI
- From $17.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Paid Marketing Specialist
Blu Technology —Kalamazoo, MI
- $23 - $28 an hour
- Full-time
- Background check
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Licensed Veterinary Technician Supervisor
VCA Animal Hospitals —Kalamazoo, MI
- Full-time
- 5 years
- Travel
- Mentoring
- Paid parental leave
- Disability insurance
Senior Claims Specialist
OpTech LLC —Michigan
- $75,000 - $85,000 a year
- Full-time
- Remote
- Background check
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Leasing Manager
Confidential —Kalamazoo, MI
- $18 - $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Military Service - U.S. Air National Guard, Battle Management Operations
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $49,838.78 a year
- Full-time
- English
- High school diploma or GED
- Driver's License
- Health insurance
Military Service - U.S. Air National Guard, Airlift/Special Mission Aircraft Maintenance
Military Service - U.S. Air National Guard Recruiting —Michigan
- From $50,000 a year
- Full-time
- Military
- High school diploma or GED
- Entry level
- Health insurance
Kalamazoo County Assistance Payments Worker 8-11
State of Michigan —Kalamazoo, MI
- $49,982.40 - $72,779.20 a year
- Full-time
- Hybrid work
- Office
- Military encouraged
- Entry level
- Paid parental leave
- Health savings account
Customer Account Coordinator
International Paper —Three Rivers, MI
- $51,520 - $64,400 a year
- Full-time
- Microsoft Excel
- Basic math
- Research
6d
Chargeback Specialist
Advia Credit Union —Kalamazoo, MI
- $20.48 - $24.57 an hour
- Extended hours
- Hybrid work
- Word processing
- Basic math
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Van Buren County Assistance Payments Worker 8-11
State of Michigan —Hartford, MI
- $48,526.40 - $70,657.60 a year
- Full-time
- Hybrid work
- Office
- Military encouraged
- Entry level
- Paid parental leave
- Health savings account
Administrative Assistant
Integrated Services of Kalamazoo —Kalamazoo, MI
- 8 hour shift
- Bilingual
- Word processing
- Computer literacy
- Wellness program
- Paid holidays
Verification and Authorization Specialist
Western Michigan University Unified Clinics —Kalamazoo, MI
- $22 an hour
- Part-time
- Background check
- HIPAA
- In-person
Quick Apply
15h
Member Contact Specialist I
Advia Credit Union —Kalamazoo, MI
- $16.06 - $19.27 an hour
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
St. Joseph County Assistance Payments Worker 8-11
State of Michigan —Centreville, MI
- $49,982.40 - $72,779.20 a year
- Full-time
- Hybrid work
- Office
- Military encouraged
- Entry level
- Paid parental leave
- Health savings account

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customer specialist jobs near lawton mi

Treatment Navigator

OptiMed Health Partners -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
HIPAA compliance
Customer service
Call center experience
Medical office experience
HIPAA
High school diploma or GED
Healthcare privacy protection
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

JOB DESCRIPTION: Treatment Navigation Specialist

The Treatment Navigation Specialist is responsible for being the first line of contact for our customers. They promote a positive environment and are responsible for assisting various aspects within a Call Center. This includes, acting as a liaison between clinical staff, external parties, and the sales department. The Treatment Navigation Specialist is also responsible for providing a concierge service at the highest level possible.

The Treatment Navigation Specialist ensures effective inbound/outbound communications in a timely manner. Duties include managing inbound/outbound calls, documenting all lines of communication, and assisting with issues in a timely manner. The Treatment Navigation Specialist will communicate with patients, payors, healthcare providers, clients, and other OptiMed stakeholders.

The duties and responsibilities of the Treatment Navigation Specialist include, but not limited to:

Utilize verbal communication strategies to effectively address caller requests.
Professionally handle a high volume of complex inbound/outbound calls.
Discuss products, services, and ensure a textbook customer experience.
Effectively handle complaints while consistently demonstrating behaviors that are respectful and productive to an excellent experience.
Build relationships and trust with clients, patients, and other stakeholders.
Address customer issues and ensure effective and long-term solutions.
Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA.
Work with various departments to support the mission, vision, and values of OptiMed Health Partners.
Receive feedback, promote a positive work environment, and leverage strengths to teach the team.
Able to adapt and overcome challenges with the team while maintaining the highest quality standards.

SUPERVISORY RESPONSIBILITIES

The Treatment Navigation Specialist has no direct reports.

QUALIFICATIONS

TheTreatment Navigation Specialist shall meet these requirements.

High school diploma or GED required.
Associate’s degree preferred.
Two (2) years of previous experience in Customer Service role required,
Proficient in operating a CRM, EMR, or Call Center Solution.
Must have excellent communications skills in both written and verbal forms.
Must be able to work effectively with various levels within the organization, including staff, leadership, patients, pharmacist, sales, and other clients or stakeholders.

PREFERRED SKILLS

The Treatment Navigation Specialist will share these preferred skills:

Is effective in a variety of communication styles, that can provide timely and accurate information.
Is persistent in accomplishing objectives despite obstacles and setbacks.
Understands different situations can call for different approaches, while reacting accordingly.
Can prioritizes work to meet commitments and organizational initiatives.
Applies others’ diverse experiences, styles, background, and perspectives to obtain results.
Can juggles multiple activities and utilizes their knowledge of internal support and processes.
Can demonstrate a variety of multi-mode communication skills, listens, relates and comfortably collaborates effectively with various stakeholders.
Maintains a positive attitude despite adversity. Follows through on commitments and is direct and truthful. Shows a commitment to continuous improvement and excellence.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and other platforms.

PHYSICAL DEMANDS

The Treatment Navigation Specialist must be able to spend a considerable time viewing a computer monitor and sit for prolonged periods of time. Additional tasks may include, lifting, bending, standing, or walking for short periods of time.

WORK ENVIRONMENT

The Treatment Navigation Specialist thrives in a fast-paced work environment which may vary from an office/desk type confinement to being required to spend most of the day on their feet, assisting in other departments.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Call center: 2 years (Required)
Customer service: 2 years (Required)
Medical office: 2 years (Required)

Ability to Commute:

Kalamazoo, MI 49009 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer specialist jobs in lawton mi

Treatment Navigator

Military Service - U.S. Air National Guard, Aerospace Ground Equipment

RSVP - W2 Life Insurance Specialist - Remote - Hiring Event

Licensed Veterinary Technician Emergency

Dentist

Bilingual Multi-Location Customer Service Specialist (Spanish)

Paid Marketing Specialist

Licensed Veterinary Technician Supervisor

Senior Claims Specialist

Leasing Manager

Military Service - U.S. Air National Guard, Battle Management Operations

Military Service - U.S. Air National Guard, Airlift/Special Mission Aircraft Maintenance

Kalamazoo County Assistance Payments Worker 8-11

Customer Account Coordinator

Chargeback Specialist

Van Buren County Assistance Payments Worker 8-11

Administrative Assistant

Verification and Authorization Specialist

Member Contact Specialist I

St. Joseph County Assistance Payments Worker 8-11

I want to receive the latest job alert for customer specialist in lawton mi

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