Top 306 Information technology Jobs in League City Tx

Manager, Intelligent Communication Systems
San Jacinto College —Pasadena, TX
- System design
- Master's degree
- Bachelor's degree
CIO
CompHealth —Texas
- $60,000 - $85,000 a year
- Call employer
- Acute care
- Hospital
- Mid-level
3d
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Houston, TX
- $50,000 - $52,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Specialist - IT Service Desk
Celanese —Pasadena, TX
- $30.34 - $56.55 an hour
- Research
- Mid-level
- Windows
Customer Support Specialist - 100% Remote!
Converge Technology Solutions —Houston, TX
- Full-time
- Remote
- High school diploma or GED
- Mentoring
- Typing
3d
Onsite IT Technician
Dexko Tech Solutions Llc —Houston, TX
- $25.75 - $31.01 an hour
- Part-time
- Mid-level
- POS
- Fair chance
- Flexible schedule
- Referral program
Quick Apply
6h
IT Operations Specialist
Wellby Financial —Webster, TX
- Full-time
- Clean driving record
- Computer Science
- 5 years
2d
IT Support Services
ARES Corporation —Houston, TX
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Client Technology Analyst
Harris County —Houston, TX
- Weekends as needed
- Computer Science
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
3d
IT Support Analyst II
KULR TECHNOLOGY CORPORATION —Webster, TX
- $78,200 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
District Technician
Alvin ISD —Alvin, TX
- $42,120 a year
- Mid-level
- Windows
- High school diploma or GED
IT Training Analyst
Turner Industries —Pasadena, TX
- Full-time
- Google Workspace
- Office
- No degree
- AD&D insurance
- Paid holidays
Quick Apply
11d
IT Support Technician
Metro Vein Centers —Houston, TX
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Medical office experience
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Representative
iSmartSafe —Houston, TX
- Research
- Mid-level
End User Support Specialist II
Stewart Title Guaranty Company —Texas City, TX
- Online Application
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
Odyssey Help Desk Specialist (Tier-1)
Harris County —Houston, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
IT Support Specialist
Comfort Systems USA (Corporate) —Houston, TX
- Full-time
- Google Workspace
- Mid-level
- Office
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Houston, TX
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
13d
IT Support Specialist
HCLTech —Houston, TX
- $95,000 a year
- Microsoft Outlook
- Mid-level
Field Services Technician
Dept of Family & Protectve Svc —Houston, TX
- $4,020.33 - $5,178.00 a month
- Weekends as needed
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
5d

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Manager, Intelligent Communication Systems

San Jacinto College -
Pasadena, TX

Apply Now

Job Details

Qualifications

AI models
AI chatbots
Texting/chatbox tools
Machine intelligence
Bachelor's degree
Data interpretation
Voice over internet protocol (VoIP) configuration
Telephone systems
Model evaluation
Stakeholder management

Full Job Description

Manager, Intelligent Communication Systems - District Office

PRIMARY FUNCTION: The Manager, Intelligent Communications supports the Director in overseeing the College’s UCaaS and CCaaS technologies that supports student and the community communications and the College’s contact center, with responsibility for day-to-day operations, staff management, and overall performance. This role leads a team of analysts and serves as the primary point of contact for managed service support. Reporting to the Director, this role supports delivery of the College’s Customer Experience (CX) strategy, artificial intelligence initiatives, and voice/telephony engineering. The position requires technical expertise in VoIP/SIP and strategic capabilities in AI, along with strong people leadership.

Essential Job Functions:

AI Voice and Chatbot and Implementation & Technical Leadership:

Journey Mapping & Analysis: Using the College’s CX strategy and a One-College design approach, assess the student and stakeholder journey using data and metrics to evaluate CX performance, identify friction points, and pinpoint improvement opportunities across digital environments.
AI Voice and Chatbot Design: Work with vendors to architect and deploy AI-driven Voice and Chatbots that optimizes seamless CX while balancing performance, latency, accuracy, cost, and operational complexity, particularly for chatbot functionality.
Vendor & Tool Management: Facilitate the evaluation and selection of AI chatbot and communication vendors, managing the lifecycle of chatbot products from design to production.

Team Leadership:

Operational Oversight Support: Serves as the interim leader in the Director, Intelligent Communications absence.
Mentor and Manage Team: Mentor and manage a team, setting high execution standards for model training, data modeling and conversational design.
Model Training & Accuracy: Responsible for ensuring labeling, validation, and training of AI models (specifically in NLP) to improve accuracy (e.g., reducing "confusion" metrics in bots).
Quality Control (RLHF): Ensure Reinforcement Learning from Human Feedback (RLHF) to optimize model performance, accuracy, and ethical alignment.

Performance & Operational Metrics:

KPI Development: Define and measure success metrics (e.g., bot containment, containment, accuracy rates) to evaluate AI ROI.
System Performance Monitoring: Oversee the operational health of AI components (security, observability).

Human Resource and Performance Management:

Responsible for human resources management assigned to this position. This includes:
- Lead, mentor, and supervise EIS leadership team, promoting performance and team empowerment.
- Recommend staffing, contractor levels, budgets, resource forecasting, and organization structure to ensure optimum service delivery
- Hire and train staff
- Staff development
- Ensure that performance management activities including evaluations and rating validations are completed in a timely manner
- Ensure that staff issues within the team are addressed in accordance with the college’s policies and procedures.

Additional Job Functions:

Other duties as assigned

Required Knowledge, Skills and Abilities:

Knowledge of UCaaS/CCaaS, and call routing.
Practical experience with conversational AI tools and low-code AI platforms.
Analytical Thinking & Detail Orientation: Ability to analyze model outputs and detect subtle errors that impact performance.
Communication: Excellent written and verbal skills for developing annotation guidelines and creating dialogue.

Required Education:

Bachelor’s degree from accredited institution required.

Required Experience:

Minimum seven (3) years in communication systems and AI.

Preferred Education & Experience:

Master’s degree or above from accredited institution preferred.
Experience in Higher Education preferred.

Note: This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

Salary Grade: 121

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6360

Posting Close Date: 8/28/2026 at 6 pm CST

Apply Now

Refine Your Search

information technology jobs in league city tx

Manager, Intelligent Communication Systems

CIO

Entry Level Customer Training Specialist – Traveling

Specialist - IT Service Desk

Customer Support Specialist - 100% Remote!

Onsite IT Technician

IT Operations Specialist

IT Support Services

Client Technology Analyst

IT Support Analyst II

District Technician

IT Training Analyst

IT Support Technician

Technical Support Representative

End User Support Specialist II

Odyssey Help Desk Specialist (Tier-1)

IT Support Specialist

IT Support Associate II, Ops Tech Solutions (OTS)

IT Support Specialist

Field Services Technician

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