Top 22 Customer support & client services occupations Jobs in Leander, Tx

Customer Service Rep IV
Health & Human Services Comm —Austin, TX
- $3,581.33 - $4,476.91 a month
- Online Application
- Research
- Mid-level
- Military encouraged
- Health insurance
- Opportunities for advancement
Quick Apply
4d
Eligibility Advisor I - Temporary
Health & Human Services Comm —Austin, TX
- $2,953.25 - $4,365.66 a month
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Disaster Assistance Lead
Health & Human Services Comm —Austin, TX
- $2,953.25 - $4,365.66 a month
- Overtime
- Background check
- Writing skills
- Basic math
- Health insurance
- Opportunities for advancement
Quick Apply
Business Services Officer
Health & Human Services Comm —Austin, TX
- $4,801.16 - $6,281.33 a month
- Online Application
- Writing skills
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
Disaster Assistance Specialist II
Health & Human Services Comm —Austin, TX
- $2,820.00 - $4,149.83 a month
- 12 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Opportunities for advancement
Quick Apply
State Hospital Operations Administrative Assistant
Health & Human Services Comm —Austin, TX
- $2,953.25 - $4,365.66 a month
- Extended hours
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Opportunities for advancement
Quick Apply
14d
Public Health & Prevention Specialist III
Health & Human Services Comm —Austin, TX
- $3,793.41 - $5,921.25 a month
- Extended hours
- Spanish
- Writing skills
- HIPAA
- Health insurance
- Opportunities for advancement
Quick Apply
1d
PE Specialist
Health & Human Services Comm —Austin, TX
- $4,523.16 - $5,888.50 a month
- Online Application
- Writing skills
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
8d
Data to Care Coordinator
Dept of State Health Services —Austin, TX
- $4,523.16 - $5,888.50 a month
- Online Application
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Management Analyst
Health & Human Services Comm —Austin, TX
- $5,797.66 - $7,652.19 a month
- Online Application
- Computer literacy
- Writing skills
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
Director of Central Office
Health & Human Services Comm —Austin, TX
- $7,716.66 - $11,000.00 a month
- Weekends as needed
- Customer service
- Writing skills
- Data analysis skills
- Health insurance
- Opportunities for advancement
Quick Apply
8d
Technology Instructor (Austin)
Texas Workforce Commission —Austin, TX
- $3,581.33 - $5,888.41 a month
- 8 hour shift
- Doctoral degree
- Experience working with individuals with disabilities
- Research
- Paid holidays
- Health insurance
Senior Public Health Follow-Up Consultant
Dept of State Health Services —Austin, TX
- $4,523.16 - $5,888.50 a month
- Online Application
- Office
- Bachelor's degree
- Team management
Quick Apply
Cyber Security Training Awareness Coordinator
Health & Human Services Comm —Austin, TX
- $5,797.66 - $8,817.75 a month
- Online Application
- Computer Science
- Writing skills
- Research
- Health insurance
- Opportunities for advancement
Quick Apply
Business Process Improvement Director
Health & Human Services Comm —Austin, TX
- $6,377.50 - $10,785.83 a month
- Online Application
- Office
- Master's degree
- Analysis skills
- Health insurance
- Opportunities for advancement
Quick Apply
4d
Financial Officer
Health & Human Services Comm —Austin, TX
- $5,098.66 - $8,304.83 a month
- Extended hours
- 18 years or older
- Writing skills
- Pass drug screening
- Health insurance
- Opportunities for advancement
Quick Apply
IT Systems Analyst
Health & Human Services Comm —Austin, TX
- $5,098.66 - $8,304.83 a month
- Online Application
- Computer Science
- HIPAA
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
Accountant IV - AR
Health & Human Services Comm —Austin, TX
- $5,200 - $5,500 a month
- Online Application
- Spanish
- Microsoft Outlook
- 5 years
- Health insurance
- Opportunities for advancement
Quick Apply
2d
FPL Lease Officer
Health & Human Services Comm —Austin, TX
- $4,801.16 - $7,761.50 a month
- Online Application
- Microsoft Excel
- Writing skills
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
Cloud Systems Analyst
Health & Human Services Comm —Austin, TX
- $5,797.66 - $8,500.00 a month
- Online Application
- Azure
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
10d

I want to receive the latest job alert for customer support & client services occupations in leander, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services occupations jobs near leander, tx

Customer Service Rep IV

Health & Human Services Comm -
Austin, TX

Quick Apply

Job Details

Full-time
$3,581.33 - $4,476.91 a month
4 days ago

Benefits

Health insurance
Pension plan
Opportunities for advancement

Qualifications

Insurance claims inquiry response
Insurance products customer support
Customer training
Spreadsheets
Coaching
Direct client contact
Research
Mid-level
Medicaid health insurance
Internal employee customer service
Staff training
Medicaid regulations
Medicaid
Billing issue inquiries
Productivity software
Claims documentation management
2 years

Full Job Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Customer Service Rep IV
Job Title: Customer Services Rep IV
Agency: Health & Human Services Comm
Department: Provider Claims Svcs (75/25)
Posting Number: 19369
Closing Date: 08/10/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $3,581.33 - $4,476.91
Pay Frequency: Monthly
Salary Group: TEXAS-A-17
Shift: Day
Additional Shift:
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 0100,0111,0170,4133,15P,3F1X1,3F5X1,420A,42A,56M,68G,741X,PERS,RS,SN,YN,YNS

Job Description:

Customer Services Rep IV The Texas Health and Human Services Commission (HHSC) Medicaid & CHIP Services (MCS) department seeks a highly qualified candidate for a Customer Service Representative in the Provider Claims Services (PCS) unit.

This position reports to the PCS Program Supervisor and performs highly advanced customer service work in a call center environment. Work involves contact with Medicaid Long Term Care (LTC) providers, Medicaid recipients, HHSC case workers and eligibility staff regarding filing claims for services and billing issues.

The position researches and analyzes complex data within multiple systems to resolve any issues and ensures claims continue to be processed accordingly. The position interprets section policies and procedures for filing claims for services provided under Hospice, Nursing Homes, Intermediate Care Facilities, and various waiver programs including Home and Community-based Services, Texas Home Living, Deaf Blind Multiple Disabilities, and Community Living Assistance and Support Services.

Essential Job Functions:

Responds to inquiries regarding claims processing and billing issues for Medicaid LTC providers, recipients, agency case workers and eligibility staff via emails, reports, correspondence, or hotline. Researches and analyzes data within various automated systems to identify issues with claim processing/billing. Documents information in spreadsheets. (45%)

Enters data, supporting records and actions taken to resolve billing or claims processing issues. Uses multiple systems including Client Assignment and Registration System (CARE), IDD Portal, Service Authorization System Online (SASO), Texas Medicaid and Health Care Partnership (TMHP) Long Term Care Portal, and a call tracking system. (35%)

Provides training to Medicaid providers on how to address or resolve issues in filing/processing claims. (10%)

Interprets section policies and procedures for processing claims and service authorizations for LTC providers. Collaborates with PCS coaches to resolve more complex claims/billing issues or provider concerns. (10%)

Registrations, Licensure Requirements or Certifications:

None required.

Knowledge Skills Abilities:

Skill in the use of standard office equipment.

Skill and experience resolving complicated billing issues promptly and efficiently. Experience utilizing Microsoft Office

Excel spreadsheets.

Ability to apply policies and procedures and recommend changes. Ability to review problems and recommend solutions.

Ability to communicate verbally with stake holders.

Initial Screening Criteria:

Two years' experience working in a call center or customer service-oriented environment.

Preferred experience with Provider Claims Services systems.

Preferred experience in researching and interpreting Medicaid policies and procedures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Quick Apply

Refine Your Search

customer support & client services occupations jobs in leander, tx

Customer Service Rep IV

Eligibility Advisor I - Temporary

Disaster Assistance Lead

Business Services Officer

Disaster Assistance Specialist II

State Hospital Operations Administrative Assistant

Public Health & Prevention Specialist III

PE Specialist

Data to Care Coordinator

Management Analyst

Director of Central Office

Technology Instructor (Austin)

Senior Public Health Follow-Up Consultant

Cyber Security Training Awareness Coordinator

Business Process Improvement Director

Financial Officer

IT Systems Analyst

Accountant IV - AR

FPL Lease Officer

Cloud Systems Analyst

I want to receive the latest job alert for customer support & client services occupations in leander, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected