Top 215 Customer experience analyst Jobs in Lees Summit, Mo

Business Analyst II – Bank Operations
Commerce Bank —Kansas City, MO
- $72,500 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
Escrow & Investor Servicing Analyst II
Busey Bank —Leawood, KS
- $22 - $28 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Profit sharing
- Wellness program
Quick Apply
14h
GRC Analyst
Busey Bank —Leawood, KS
- $68,000 - $95,000 a year
- Full-time
- Azure
- Mid-level
- Analysis skills
- Profit sharing
- Wellness program
Quick Apply
7d
Credit Support Analyst
U.S. Bank National Association —Overland Park, KS
- $25.63 - $34.18 an hour
- Full-time
- Office
- Finance
- Databases
- Paid holidays
- Disability insurance
1d
Commissions Analyst - Blue Springs, MO
Meyer Laboratory LLC —Blue Springs, MO
- Inventory management
- Research
- Mid-level
- 401(k) matching
Quick Apply
Data & Reporting Business Analyst
Sun Life —Kansas City, MO
- $60,400 - $90,600 a year
- Full-time
- Hybrid work
- Computer Science
- Inventory management
- Mid-level
- AD&D insurance
- Disability insurance
6d
Fraud Analyst
Spectrum —Overland Park, KS
- Full-time
- Mid-level
- Residential
- SQL
- Opportunities for advancement
14h
Logistics Analyst
Boulevard Brewing Company —Kansas City, MO
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Supply Analyst
FNA —Kansas City, MO
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Wellness program
- Health savings account
Business Analyst
Lockton, Inc. —Overland Park, KS
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Wellness program
- Health insurance
6d
Consulting Analyst
Black & Veatch Family of Companies —Overland Park, KS
- $66,022 - $110,242 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- AD&D insurance
- 401(k)
Customer Experience Analyst I
DataMap —Overland Park, KS
- $50,000 - $70,000 a year
- Full-time
- Oracle
- Salesforce
- Finance
- Health insurance
- 401(k) matching
Quick Apply
Actuarial Analyst (Remote)
MEM —Kansas City, MO
- $66,400 - $99,600 a year
- Full-time
- Remote
- Finance
- Bachelor's degree
- Business Administration
- Profit sharing
- Paid jury duty
14d
Business Analyst
NCM Associates —Kansas City, MO
- Remote
- Computer science
- Computer Science
- Customer service
Quick Apply
Operations: Operations Analyst
Commenco —Kansas City, MO
- Customer service
- Office
- Entry level
- Health insurance
- Dental insurance
FRFS Technical Solutions Analyst, Operations Customer Testing Services
Federal Reserve Bank of Kansas City —Kansas City, MO
- $63,800 - $101,500 a year
- Full-time
- Research
- Mid-level
- Continuous improvement
- Opportunities for advancement
7d
Data Analyst
Lockton, Inc. —Overland Park, KS
- Overtime
- Bachelor of Science
- Mid-level
- 3 years
- Wellness program
- Health insurance
6d
Credit Analyst
Multi Service Fuel Card —Overland Park, KS
- $40,000 - $60,000 a year
- Urgently hiring
- Hybrid work
- Background check
- Salesforce
- Research
- Fuel card
- AD&D insurance
Quick Apply
Ecommerce QA Analyst
Helzberg Diamonds —North Kansas City, MO
- Hybrid work
- Computer science
- Computer Science
- Salesforce
Continuous Improvement Analyst
Lindt & Sprüngli (North America) Inc. —Kansas City, MO
- Full-time
- Pass drug screening
- Research
- Mid-level

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customer experience analyst jobs near lees summit, mo

Business Analyst II – Bank Operations

Commerce Bank -
Kansas City, MO

Apply Now

Job Details

Full-time
$72,500 - $85,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Process flow diagrams
Microsoft Excel
Microsoft Outlook
Technical documentation
Automation software
Process design
Visio
Process mapping
Technical solutions implementation
Process modeling
Microsoft Teams
Leading team collaboration initiatives
Agile
Managing projects
Document imaging
E-signature software
Process improvement planning
Analysis (software development lifecycle)
Project stakeholder communication
Stakeholder relationship building
Business process modeling

Full Job Description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $72,500.00 - $85,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to partner with business process owners to understand and document processes, as well as identify and design automation solutions. This role serves as a liaison between business and technical stakeholders, translating business needs into actionable requirements and solution designs that improve efficiency, scalability, and customer experience.

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM

Essential Functions

Plan and lead Agile discovery meetings with business process owners and developers
Work with business process owner to observe processes to analyze steps, interdependencies, and required applications
Think creatively to identify opportunities, non-technical or technical solutions, while completing and refining the cost benefit analysis
Create feasible action plans for the solutions to be implemented
Create automation design documents and validate with business process owners
Document existing and changing requirements while influencing for the optimal solution
Improve existing processes with either non-technical or technical solutions
Obtain required test data; plan and validate functional & quality assurance testing
Collaborate with project stakeholders for test scripts, QA, and deployment
Develop and perform rigorous User Acceptance Testing, in conjunction with process owners and project team
Perform other duties as assigned

Knowledge, Skills & Abilities Required

Intermediate knowledge of business analysis, including how to utilize flow charts
Ability to work with a range of technologies including Robotic Process Automation (RPA), Optical Character Recognition (OCR), and eSignature platforms
Ability to liaise between developers and process owners to identify and design automations, and manage projects
Strong problem-solving and logic-based reasoning skills
Ability to produce clear and concise documentation
Ability to work in an agile environment
Ability to conduct stakeholder interviews and build relationships among business and IT stakeholders
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Visio, Excel, Teams and Outlook

Education & Experience

Bachelor's degree in Information Technology, Business, Math, Engineering, Marketing, or related field or equivalent combination of education and experience required
3+ years experience in process evaluation, deconstruction and improvement, and experience in IT solutioning, test planning, test execution, and remediation required
Experience in RPA technology preferred
Six Sigma Green Belt certification preferred

Hybrid Schedule: In office 2 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Business Analyst II - Bank Operations job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $72,500 to $85,000 annually.

#LI-Hybrid

#LI-JD1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Apply Now

Refine Your Search

customer experience analyst jobs in lees summit, mo

Business Analyst II – Bank Operations

Escrow & Investor Servicing Analyst II

GRC Analyst

Credit Support Analyst

Commissions Analyst - Blue Springs, MO

Data & Reporting Business Analyst

Fraud Analyst

Logistics Analyst

Supply Analyst

Business Analyst

Consulting Analyst

Customer Experience Analyst I

Actuarial Analyst (Remote)

Business Analyst

Operations: Operations Analyst

FRFS Technical Solutions Analyst, Operations Customer Testing Services

Data Analyst

Credit Analyst

Ecommerce QA Analyst

Continuous Improvement Analyst

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