Manager, Public Safety - Supervises: Security EMTs, Dispatchers, Drivers
Responsible for the overall direction of the Public Safety area including emergency medical services (EMS), security, community transportation and communication dispatching services. Meets the financial objectives and supports the business goals of the organization. Ensures internal and external customer satisfaction, developing/retaining profitable market share, and increasing non-acquisition growth. Supportive of the Village’s mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.
- Researches new equipment and technology and ascertains funding.
- Manages resolution process for customer, resident, and associate concerns, including individuals and other organizations (e.g. hospitals, nursing homes, etc.).
- Develops and maintains department activities, systems, and documentation to support safety, risk management and corporate compliance goals.
- Maintains compliance with regulatory entities. Establishes protocols, policies, and procedures to provide efficient and effective service in line with applicable laws, regulations, and standard operating procedures for area agencies.
- Collaborates with ohter Public Safety/EMS department leaders to manage safety processes through education, awareness, and training. Assure safety compliance through monitoring and auditing processes. Assure proper training for licensed associates.
- Develops, implements, and monitors service delivery systems to support daily operations across the continuum.
- Develops and manages emergency services plan for all areas of the Village, including independent living and all licensed care facilities.
- Communicates departmental/organizational information and goals to department associates, residents, public and other departments. Assures high quality of service expectations to residents, associates, community, and other organizations that department serves or supports.
- Develops, monitors, and communicates systems to collect and report key data to benchmark and evaluate financial and regulatory performance as well as customer service/satisfaction and provides real time warnings of business changes. Adjusts department activities as appropriate.
- Develops and recommends business plan for marketable services. Works closely with marketing team to secure business within overall Village goals. Works with risk manager and/or others to coordinate all applicable contractual issues. Maintains contacts with point persons for organizations for whom we provide contractual services.
- Works cooperatively with mechanics to ensure all vehicles are in good working condition.
- Provides management to security program, dispatch communications center, and community transportation program.
- Maintains telecommunications contact with mobile and stationary units comprising emergency services, security, and transportation network to coordinate staff activities, enlist services of other agencies and/or provide alternate direction to on-scene personnel when planned procedures are not feasible.
- Serve on service teams or committees as assigned to provide support to key lines of Village business and ensure needs of those services are met.
- Facilitates problem solving within the legal boundaries to reduce risk of litigation.
- Develops and promotes processes for two-way communication between associates at all levels.
- Establishes policies, procedures and objectives for department and develops and manages budget processes, annual operating budget.
- Responsible for hiring, orienting, training, coaching, disciplining, discharging of associates in assigned departments and administration of Village and department policies.
- Counsels department associates, as needed. Disciplines and recommends to HR the termination of associates when necessary, documenting and coordinating actions with HR. Sets performance goals, monitors, and assesses performance of associates.
- Maintains accurate associate attendance records.
- Adheres to all safety regulations and requirements.
- Handles stress well and gets along with others within the workplace and with customers outside the department.
- Maintains acceptable standards of workplace conduct.
The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.
Education:
- Bachelor's degree (B. A.) from four-year college or university in business, Management or a related field is preferred. Will consider equivalent experience in lieu of degree.
Experience:
- 3 years of supervisory experience in related field required including financial management and associate supervision.
- Additional experience in dispatch, security, law enforcement and transportation logistics preferred.
Licenses/Certifications:
- Current BCLS certification is required.
- Must have Emergency Medical Response (EMR) certification.
- Must be a Missouri State Licensed EMT Basic, or able to obtain within 1 year of employment.
- Must have a valid Missouri Commercial Driver’s License - Class C with passenger endorsement or be able to obtain within 120 days of hire.
Knowledge and Skills (required unless otherwise noted):
- Intermediate level knowledge of Microsoft Windows and Office – including Word, Excel, PowerPoint, and Outlook; intermediate keyboarding skills.
- Advanced skills in crisis communication, public speaking, problem solving, conflict management/negotiation, teaching, fleet management, and contract management.
- Ability to read, analyze, and interpret the most complex documents.
- Ability to write speeches and articles using original or innovative techniques or style.
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
- Advanced level knowledge of equipment commonly associated with the EMS systems.
- Normally works in a controlled environment.
- Occasionally required to drive either a car, bus, van, or ambulance. Will drive personal vehicle 75% of the time and drive JKV vehicle 25% of the time.
- Frequently moves residents/patients by wheelchair, stretcher, carrying or other required means.
- Occasionally works outside in any/all types of environments/exposures.
- Must be available in a 24/7 operation.
- All associates may be called upon to assist other departments in a declared emergency situation.
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Heavy Work – The driver’s physical demands include maximum occasional lift of 23 lbs. from floor to 50 in; maximum occasional carry of 23 lbs. for 50 ft; maximum occasional horizontal push/pull force of 40 lbs. for 10 feet; maximum occasional vertical push force of 55 lbs. at 24 in; maximum frequent grip of 20 lbs.; maximum occasional climb of 12 in; maximum occasional forward reach of 55 in; maximum occasional overhead reach of 66 in; maximum frequent lateral reach of 48 in; occasional bending, rouching, kneeling, frequent neck rotation; continuous hand coordination; occasional fine motor coordination; continuous food coordination; occasional standing and walking; continuous sitting.
- The associate is required to have visual acuity to operate motor vehicles or heavy equipment.
- Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, wet, or slippery surfaces.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication, making discriminations in sound.
Reports directly to the Director of Public Safety.
Provides frequent and ongoing direction to associates in Transportation, Security and Dispatch.
EOE/D/V
Nicotine-Free Workplace
Post-offer background check and medical screening required
Questions can be directed to [email protected]
Required
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Must have Emergency Medical Response (EMR) certification
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Must have or be able to obtain within 90 days of hire a valid Missouri CDL Class C license with passenger endorsement
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Current BCLS certification required
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Must be a Missouri state licensed EMT (or NREMT), or have the ability to obtain within 1 year of employment.
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3 year(s): Management experience in related field required including financial management, associate supervision and regulatory compliance.
Preferred
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Experience in dispatch, security, law enforcement and transportation logistics preferred
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3 year(s): Emergency medical services experience preferred
Required
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Bachelors or better in Management/Bus Admin or related field
Required
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Basic Cardiac Life Suppor
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
