Top 375 Center manager Jobs in Leesburg, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Contact Center & Dispatching Manager
AllTech Services —Sterling, VA
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
3d
Remote Operations Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 3 years
- Bachelor's degree
- Business Administration
Quick Apply
Remote Workforce Manager Federal Contact Center
ITCON Services —Vienna, VA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Contact Center Operations Manager
Integral —Vienna, VA
- Full-time
- Remote
- Azure
- Mid-level
- AWS
- Paid parental leave
- Paid holidays
10d
Security Operations Center Program Manager
Loudoun County Government —Ashburn, VA
- $79,509.11 - $139,140.94 a year
- Full-time
- Driver's License
- Bachelor's degree
- Mentoring
3d
Store Manager
Nautical Bowls Leesburg —Leesburg, VA
- $20 - $30 an hour
- Full-time
- Sales
- Fast casual restaurant
- Mid-level
- Employee discount
- Flexible schedule
Quick Apply
5d
Retail Store Manager - Fashion/Tysons Corner
KHAADI —McLean, VA
- $60,000 - $80,000 a year
- 8 hour shift
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
Quick Apply
7d
RN Manager Med Surg
Reston Hospital Center —Reston, VA
- $99,070.40 - $148,616.00 a year
- Full-time
- Mid-level
- Medical-Surgical
- Employee stock purchase plan
- Disability insurance
Quick Apply
Security Account Manager
Securitas Critical Infrastructure Services —Gaithersburg, MD
- $38 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
- Paid training
- Disability insurance
Data Center Electrical Design Manager
Tellusicom INC —Ashburn, VA
- From $60,000 a year
- Full-time
- AutoCAD
- Engineering
- Programmable logic controllers
Quick Apply
Call Center Manager
Advantage Septic Service —Manassas, VA
- Full-time
- Background check
- Customer service
- 3 years
- Health insurance
- Dental insurance
Quick Apply
7d
Data Center Lab Manager - Network Engineering/OT Security
Redcloud Consulting —Leesburg, VA
- $140,000 - $156,000 a year
- Computer science
- Computer Science
- 5 years
Assistant Parts Manager
Johnson Truck Center —Manassas, VA
- $85,000 - $95,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Data Center BMS/EPMS Engineer
Tellusicom INC —Ashburn, VA
- From $6,500 a month
- Full-time
- Computer Science
- 5 years
- System design
- Health insurance
- Paid time off
Quick Apply
RN Manager Critical Care
Reston Hospital Center —Reston, VA
- $99,070.40 - $148,616.00 a year
- Full-time
- Mid-level
- Critical & Intensive Care
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
13d
Data Center Project Manager
Brooksource —Herndon, VA
- $35 - $40 an hour
- Full-time
- 5 years
- Military
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
21h
RN Manager Medical Oncology
Reston Hospital Center —Reston, VA
- $99,070.40 - $148,616.00 a year
- Full-time
- Mid-level
- Medical-Surgical
- Employee stock purchase plan
- Disability insurance
Quick Apply
13d
Construction Project Manager - Data Center
Kelly Services —Ashburn, VA
- $90 an hour
- Full-time
- Construction site
- Engineering
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
14d
Learning Center Manager - Montgomery County
Mathnasium (ID: 2700307) —Rockville, MD
- $50,000 - $65,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
23h

I want to receive the latest job alert for center manager in leesburg, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

center manager jobs near leesburg, va

Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

center manager jobs in leesburg, va

Call Center Manager (On-Site)

Contact Center & Dispatching Manager

Remote Operations Manager Federal Contact Center

Remote Workforce Manager Federal Contact Center

Contact Center Operations Manager

Security Operations Center Program Manager

Store Manager

Retail Store Manager - Fashion/Tysons Corner

RN Manager Med Surg

Security Account Manager

Data Center Electrical Design Manager

Call Center Manager

Data Center Lab Manager - Network Engineering/OT Security

Assistant Parts Manager

Data Center BMS/EPMS Engineer

RN Manager Critical Care

Data Center Project Manager

RN Manager Medical Oncology

Construction Project Manager - Data Center

Learning Center Manager - Montgomery County