Top 822 Shift leader Jobs in Lemay Mo

EOC Team Lead
Tierpoint —St. Louis, MO
- $54,000.00 - $83,829.12 a year
- Full-time
- Mid-level
- Office
- Windows
Closing Team Leader - Brentwood
Target —Brentwood, MO
- $22.00 - $37.40 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
4d
Closing Team Leader - South County, MO
Target —St. Louis, MO
- $22.00 - $37.40 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
4d
Shift Supervisor
TMS International —Granite City, IL
- $75,000 a year
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Inbound Operations Team Leader (3:30am) - Brentwood, MO
Target —Brentwood, MO
- $22.00 - $37.40 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
4d
Shift Supervisor
Ardagh Group —Pevely, MO
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
14d
Retail Shift Supervisor
MERS / Missouri Goodwill Industries —St. Louis, MO
- $19.50 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Store discount
- 403(b) matching
Quick Apply
Shift Manager
Steak 'n Shake Chippewa St. Louis —St. Louis, MO
- Up to $22.50 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
7d
Specialty Sales Team Leader - University City
Target —St. Louis, MO
- $22.00 - $37.40 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
4d
Food & Beverage Team Leader
Target —Brentwood, MO
- $22.00 - $37.40 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
3d
Team Leader
LION'S CHOICE —Saint Peters, MO
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
Team Leader
LION'S CHOICE —Creve Coeur, MO
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
Shift Leader
Broadway Restaurant Group —Sunset Hills, MO
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Cleaning
- Health insurance
Quick Apply
Shift Lead, Front of House
Hi-Pointe Drive-In —Saint Peters, MO
- $18 - $21 an hour
- Part-time
- Hospitality
- Mid-level
- Team management
- Flexible schedule
Quick Apply
Shift Supervisor
MOD Super Fast Pizza, LLC —Cottleville, MO
- $16.00 - $20.42 an hour
- 18 years or older
- Fast casual restaurant
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Camp Counselor (Shift Lead) - Camp Bow Wow St. Charles
Camp Bow Wow St. Charles, MO —Saint Charles, MO
- $16.50 an hour
- Part-time
- 18 years or older
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Retail Merchandiser Team Lead
SAS Retail Services —St. Louis, MO
- $16 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
Transport/IP (TRIP) Shift Supervisor
Leidos —St. Louis, MO
- $59,150 - $106,925 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Retail Merchandiser Team Lead
SAS Retail Services —St. Louis, MO
- $16 an hour
- Part-time
- 18 years or older
- Merchandising
- No experience needed
- Health insurance
- Dental insurance
Shift Supervisor (129)
Krispy Kreme —Cottleville, MO
- Full-time
- In person
- 18 years or older
- Mid-level
- Supervising experience
- Health savings account
- Health insurance
Quick Apply

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EOC Team Lead

Tierpoint -
St. Louis, MO

Apply Now

Job Details

Full-time
$54,000.00 - $83,829.12 a year

Qualifications

Confidential information handling
Incident management operations support

Full Job Description

Overview:

The EOC Team Lead is responsible for providing quality customer experience to TierPoint clients while leading and training employees to provide clients an overwhelmingly positive support experience. The EOC Team Lead must be proficient in internal processes, including incident management, severity notifications and definitions and client communications. Team Leads should have a thorough understanding of the services that we provide our clients and will serve as a focus point for internal and client escalations.

Responsibilities:

Oversees EOC Team Members in the day-to-day execution of operational responsibilities, providing coaching, guidance, problem-solving support, workload coordination, and performance feedback. Ensure team members receive appropriate support, development opportunities, and complete required monthly 1:1 meetings as assigned.
Complete understanding of client service level agreements and the ability to recognize and act on priority incidents.
Acts as the first point of contact for escalated issues from team members on shift, identify root causes and assist employees through escalation or resolution
Respond to client issues, complaints or problems and take necessary action to remediate.
Responsible for the day-to-day application of organizational policies and procedures.
Ability to interface with clients, peers, and management personnel in a professional manner with consistency.
Ensure all quality issues, client complaints, and training items are acknowledged and understood by team members.
Assist managers in ensuring staff have the appropriate level of training to effectively perform the duties and responsibilities of their job.
Monitor employee performance and communicate with manager to develop action plans for improvement as needed.
Ticket Monitoring: Team Leads should be familiar with tickets in queues, assisting to work and resolve stale items and ensure stale tickets and outstanding issues are prevented.
Daily tracking of phone queue to ensure customers are serviced within service level agreements.
Participates as Major Incident Escalation Point during shift when Incidents occur.
Serve on a rotating on-call schedule for a 1-week period to provide operational support to the team during times when Leadership is not scheduled, including participating in EOC Leadership during Incidents when Leadership is not present. Handles Management escalations and questions when management is not present.
Provides quality internal and external customer service surrounding the Company values.
Handles and tracks attendance events, not limited to callouts and tardiness of team members.
Other duties as assigned.

Qualifications:

Excellent verbal, written, and interpersonal communication skills.
Strong ability to prioritize, organize, and manage multiple projects simultaneously.
Ability to work effectively both independently and collaboratively with others.
Ability to thrive in a fast-paced, team-oriented, and collaborative environment with tight deadlines.
Professional experience and knowledge sufficient to perform all job responsibilities.
Proficiency in using MS Office Suite and Windows-based computer applications
Customer-service focused with a positive, energetic, and professional demeanor.
Strong ability to work in a highly sensitive and confidential environment.
Ability to meet deadlines and effectively manage high-pressure or sensitive situations.
Ability to identify issues and contribute to the development of strategic and tactical plans for department initiatives.
Strong judgment, critical thinking, and sound decision-making skills.
Proficient in using a PC, keyboard, and other standard office equipment.

Preferred Experience

Prior experience particularly in the data center industry

Working Conditions

Hybrid office/WFH environment

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $54,000.00 - $83,829.12

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Refine Your Search

shift leader jobs in lemay mo

EOC Team Lead

Closing Team Leader - Brentwood

Closing Team Leader - South County, MO

Shift Supervisor

Inbound Operations Team Leader (3:30am) - Brentwood, MO

Shift Supervisor

Retail Shift Supervisor

Shift Manager

Specialty Sales Team Leader - University City

Food & Beverage Team Leader

Team Leader

Team Leader

Shift Leader

Shift Lead, Front of House

Shift Supervisor

Camp Counselor (Shift Lead) - Camp Bow Wow St. Charles

Retail Merchandiser Team Lead

Transport/IP (TRIP) Shift Supervisor

Retail Merchandiser Team Lead

Shift Supervisor (129)

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