Top 3 Call taker Jobs in Lenexa, Ks

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Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Kansas City, KS
Eligible licensed external candidates who complete licensing prior to hire or bring an active Property & Casualty or Personal Lines license before start date…
$18 an hour
KANSAS only - Work at Home Call Center Representative
InfoCision Management Corp. —Kansas
Answer inbound customer calls professionally and courteously. Make outbound calls on behalf of a variety of clients. Night Shift (available until 2:00 AM EST).
$9 an hour

Check out jobs in cities near your current location, Columbus

Call Taker (Customer Service Rep)
Superior Air-Ground Ambulance —Columbus, OH
Direct calls to Flight desk as appropriate. Answer, screen, and direct calls for entire company. EMTs and Paramedics provide safe transportation and quality…
9d

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call taker jobs near lenexa, ks

ROLESRESPONSIBILITIES

Primary responsibility is answering inbound calls to Lazer Tow main lines.
Direct callers to impoundequipment when needed.
Collect needed information to set up a customer's tow request.
Use map resources to determine the correct location for pickup and tow destination.
Collect necessary information for the driver based on the circumstances of the call.
Communicate effectively with customers and the dispatcher on duty to determine availability and ETA.
Swiftly and accurately create calls in Towbook software.
Enter appropriate call details, charges, and addresses in call.
Communicate all pertinent information in the call notes as needed.

EXPECTATIONS

Knowledge of the greater Kansas City area
Ability to utilize map and GPS technology.
Basic automotive understanding
Knowledge of towing basics and the services we offer.
Use all resources to solve problems and provide outstanding service to our customers.
Customer service - manages difficult or emotional customer situations responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Planning/Organizing - Uses time efficiently; makes productive use of downtime; asks for additional work when available.
Quality - Demonstrates accuracy and thoroughness; looks to improve and promote quality; applies positive feedback to improve performance; monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

POSITION REQUIREMENTS:

Prior experience in an office environment is preferred.
High School diploma, GED, or equivalent is required. Ability to speak and read.
English fluently is required. The ability to speak and/or read additional language(s) is helpful.
This position includes no supervisory duties.
Frequent contact with other departments and infrequent contact with the public. Employees in this positon must be able to maintain a calm, professional demeanor while effectively gathering information necessary to provide needed assistance.
Working Conditions: This position is mostly sedentary in nature, requires infrequent lifting, pushing, pulling, or carrying of medium sized load. Extended periods of time at a keyboard or computer station will be required. Tasks involve viewing monitors of information display and entry.

Physical Requirements:

This position is sedentary in nature with minimal tasks that require lifting, pushing, pulling, or carrying medium weight (25-30 pound) loads.
Tasks may involve extended periods of time at a keyboard and/or computer workstation. Tasks involve viewing monitors of information display and entry. Employees must be able to communicate in a clear, understandable manner via phone and in-person.