Top 166 Patient experience manager Jobs in Leonardtown Md

Operations Manager - Urgent Care
MedStar Health —Lexington Park, MD
- $71,843 - $135,907 a year
- Full-time
- OSHA
- 5 years
- Urgent Care
PRACTICE MANAGER
Calvert Health System —Prince Frederick, MD
- $27.50 - $46.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Hospice RN Case Manager
CHESAPEAKE HEALTH PARTNERS INC —Prince Frederick, MD
- $83,200 - $104,000 a year
- Full-time
- Nursing
- Clean driving record
- RN License
- Paid holidays
- Disability insurance
Quick Apply
Registered Nurse (RN) - Wound Care - PRN
MedStar Health —Leonardtown, MD
- $89,065 - $162,801 a year
- PRN
- Nursing
- RN License
- BLS Certification
Speech Language Pathologist (SLP)
Healthpro Heritage, LLC —Leonardtown, MD
- $42 - $48 an hour
- Part-time
- Classroom
- CPR Certification
- BLS Certification
1d
Registered Nurse, Home Health, Northern Neck
Amedisys —Warsaw, VA
- $41 - $44 an hour
- Part-time
- CPR Certification
- Management
- RN License
- Mileage reimbursement
- Paid parental leave
Home Health Registered Nurse
BAYADA Home Health Care —Lusby, MD
- $55 - $62 per point
- Full-time
- Nursing
- RN License
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
4d
Home Health Registered Nurse, Northern Neck, $10,000 Sign On Bonus!
Amedisys —Warsaw, VA
- $87,000 - $92,000 a year
- Full-time
- CPR Certification
- Management
- RN License
- Mileage reimbursement
- Paid parental leave
DIRECTOR of ENVIRONMENTAL SERVICES - Leonardtown, MD
Crothall Healthcare —Leonardtown, MD
- $85,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
ONCOLOGY PRACTICE MANAGER - CALVERT MEDICAL GROUP
Calvert Health System —Prince Frederick, MD
- $30 - $44 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
Quick Apply
9d
Clinical Informaticist - Ambulatory - St. Mary's County
MedStar Health —Leonardtown, MD
- $82,617 - $157,352 a year
- Full-time
- Hospital
- Customer service
- Computer literacy
Dental Practice Manager
Greater Baden Medical Services, Inc. —Lexington Park, MD
- Full-time
- Dental office
- Bachelor's degree
- Travel
- Dental insurance
Quick Apply
Guest Services Manager
Annmarie Sculpture Garden & Arts Center —Solomons, MD
- $48,000 - $62,000 a year
- Weekends as needed
- Management
- Customer service
- Merchandising
- Relocation assistance
- Health insurance
Quick Apply
Store Manager in Training
CVS Health —California, MD
- $18.50 - $28.67 an hour
- Full-time
- Sales
- Inventory management
- Writing skills
- Health insurance
- Dental insurance
Store Associate
CVS Health —Leonardtown, MD
- $15 - $22 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
11d
Manager Clinical Engineering
MedStar Health —Leonardtown, MD
- $82,617 - $157,352 a year
- Full-time
- Schematics
- Hospital
- Travel
4d
Optometric Technician/Medical Assistant
MyEyeDr. —Lexington Park, MD
- $17.15 - $22.20 an hour
- Weekends as needed
- Basic math
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Pharmacy Manager
CVS Health —Leonardtown, MD
- $70 - $91 an hour
- Weekends as needed
- Mid-level
- Fair chance
- 1 year
- Health insurance
- Dental insurance
Pharmacy Technician
CVS Health —Leonardtown, MD
- $17 - $27 an hour
- Part-time
- Patient monitoring
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
Physical Therapy Front Desk Coordinator
The Centers for Advanced Orthopedics —Prince Frederick, MD
- $19 an hour
- CPR Certification
- BLS Certification
- English
Quick Apply

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Operations Manager - Urgent Care

MedStar Health -
Lexington Park, MD

Apply Now

Job Details

Full-time
$71,843 - $135,907 a year

Qualifications

Customer communication
Team leadership
Bachelor's degree
Productivity software
General management

Full Job Description

About this Job: General Summary of Position
MedStar Health Urgent Care is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards. Responsible for day-to-day operations planning evaluation budget adherence and monitoring of multiple clinics under the MHUC umbrella.

Primary Duties and Responsibilities

Adheres to regulatory guidelines in patient care administration human resources and billing. This includes strict oversight and audit related to compliance in the areas of laboratory (COLA/CLIA) radiology dispensing pharmaceuticals and medications. Oversees regulations associated with the Department of Health HIPAA OSHA EEOC FMLA and all other state and federal regulatory agencies.
Assists the Director of Operations and VP of Operations in developing a community relations plan for facilities within MedStar Ambulatory Services. Supports and participates in events that integrate the facility(ies) within the community.
Assures the completion of all activities associated with payroll management. Determines cost-effective staffing equipment and supply alternatives. Attains targeted metrics in the area of associate satisfaction financial outcomes quality and customer satisfaction and growth.
Demonstrates behavior consistent with MedStar mission vision goals and objectives and patient care philosophy. Provide a consistent level of services in the MedStar Way across the clinic.
Develops and contributes to the achievement of established Department goals and objectives and adheres to department policies procedures quality standards and safety standards. Ensures compliance with company policies and procedures and governmental/accreditation regulations.
Ensures patients and guests have a superior experience. Serves as a liaison between patients and staff. Resolves problems conflicts concerns and complaints to attain maximum patient satisfaction.
Establishes and communicates the site staffing schedule with adequate advance notice for employees. Consistently modifies staffing levels to assure that the site is patient responsive but fiscally responsible. Adjusts staffing in accordance with fluctuating volume.
Monitors and addresses facility patient physician and employee needs. Fosters an outstanding work relationship with on-site leaders from various service lines. Facilitates monthly leadership meetings periodic staff meetings and bi-annual Town Halls. Rounds to all sites on a consistent basis.
Monitors the referral processes and identifies opportunities for improvement. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
Performs other duties as assigned.
Performs public relations function in the community and in MedStar Facilities identifies and pursues new areas of business opportunity facilitates collaborative internal partnerships to ensure maximum internal referrals.
Plans and coordinates for the provision of primary and specialty services in partnership with administrators at MedStar partner entities.
Recommends and maintains policies and procedures in partnership with stakeholders and clinical leadership. Selects trains orients and assigns facility staff or designates responsible person. Assists with the development of performance standards evaluates performance and conducts performance management planning. Initiates or makes recommendations for personnel actions. Assists in identifying methods to improve the efficiency of the department.
Supports Director of Operations AVP of MAS and VP of MAS in establishing annual goals for the facility or functional area. Integrates processes and systems with multiple internal and external administrators. Monitors and presents progress monthly.
Supports the use of technology in clinical setting to improve patient care safety efficiency and communication. Responsible for competence related to all required Information Systems necessary for efficient day to day operations.
Works with Administrators of MedStar partners or entities to maintain optimum patient service. Prepares and presents reports and statistical analysis as needed.
Works with Director of Operations AVP of MAS VP of MAS and Facility Medical Director to ensure adherence to budget/financial plan. Targets needs of the facility including medical supplies and human resource needs.

Minimal Qualifications
Education

Bachelor's degree required

Experience

5-7 years Management experience in a health care setting required

Licenses and Certifications

CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

Effective verbal and written communication problem solving and independent judgment skills required.
Ability to work independently and part of a team.
Advanced computer skills and supervisor experience required.
Must be proficient in Microsoft Office.

This position has a hiring range of : USD $71,843.00 - USD $135,907.00 /Yr.

Apply Now

Refine Your Search

patient experience manager jobs in leonardtown md

Operations Manager - Urgent Care

PRACTICE MANAGER

Hospice RN Case Manager

Registered Nurse (RN) - Wound Care - PRN

Speech Language Pathologist (SLP)

Registered Nurse, Home Health, Northern Neck

Home Health Registered Nurse

Home Health Registered Nurse, Northern Neck, $10,000 Sign On Bonus!

DIRECTOR of ENVIRONMENTAL SERVICES - Leonardtown, MD

ONCOLOGY PRACTICE MANAGER - CALVERT MEDICAL GROUP

Clinical Informaticist - Ambulatory - St. Mary's County

Dental Practice Manager

Guest Services Manager

Store Manager in Training

Store Associate

Manager Clinical Engineering

Optometric Technician/Medical Assistant

Pharmacy Manager

Pharmacy Technician

Physical Therapy Front Desk Coordinator

I want to receive the latest job alert for patient experience manager in leonardtown md

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