Top 513 It support Jobs in Lewisville Tx

Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Technical Support Representative - In Office
HomePro —Carrollton, TX
- $20 - $24 an hour
- Office
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Computer Technician - Technology Services (Temporary)
Denton County, TX —Denton, TX
- $25 an hour
- Temporary
- Office
- Windows
- Computer networking
Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Local Circuit —Denton, TX
- $40,000 - $60,000 a year
- Overtime
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
9d
Help Desk Analyst
Harris & Harris, Ltd. —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Commuter assistance
- Paid holidays
Quick Apply
IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Level 1 Endpoint Management Technician
TriMark USA —Lewisville, TX
- $27 - $33 an hour
- Email
- Computer literacy
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Specialist (Onsite)
Paranet Solutions, Inc. —Carrollton, TX
- $50,000 - $65,000 a year
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Executive IT Support Technician
PepsiCo —Plano, TX
- $80,200 - $134,250 a year
- 5 years
- Office
- Travel
- Paid parental leave
- Health insurance
IT Specialist
ARKRAY AMERICA INC —Plano, TX
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
Help Desk Specialist I
D.R. Horton —Arlington, TX
- Overtime
- Computer literacy
- Research
- Mid-level
- Employee stock purchase plan
- Disability insurance
IT Support Technician (Hybrid/Dallas, TX)
Just Right Reader —Irving, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
Quick Apply
9d
IT Support Associate I
Expeditors —Grapevine, TX
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
4d
IT Support Associate II, OTS
Amazon.com Services LLC —Richardson, TX
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
IT Support Specialist
Apptricity Corporation —Irving, TX
- $55,000 - $65,000 a year
- 8 hour shift
- Mid-level
- Office
- US work authorization
- Health savings account
- Paid holidays
Quick Apply
9d
IT Application Specialist
City of Grand Prairie —Grand Prairie, TX
- $60,306 - $93,794 a year
- Full-time
- Computer Science
- Mid-level
- Driver's License
IT Service Support Technician for MSP
SolutionOne Consulting, Inc. —Allen, TX
- $25 - $30 an hour
- Weekends as needed
- Azure
- Mid-level
- Office
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Frisco, TX
- $22 - $23 an hour
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
11d
Technical Product Support - EdTech
Securly —Plano, TX
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
4d

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it support jobs near lewisville tx

Service Desk Analyst

Global Data Consultants -
McKinney, TX

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Job Details

Benefits

Opportunities for advancement

Qualifications

Knowledge management
Writing skills
High school diploma or GED
AI-driven automation

Full Job Description

Overview:

GDC IT Solutions is looking for a Service Desk Analyst in the McKinney, TX area.

Position Overview:

Position Overview:

The Service Desk Analyst is a critical member of the Information Services Team, delivering exceptional user experience and technical support to all users across Field Support Services (FSC) and Branch locations. As the front-line for technical inquiries, you'll be the first point of contact for resolving user issues.

Responsibilities:

Primary phone taker for technical inquiries (all channels: phone calls, voicemail, chat/text, email).
Actively listen to user concerns and diagnose issues (Tier 1-2 service for FSC and Branch locations across all divisions).
Strive for First Call Resolution (FCR) whenever possible, delivering exceptional customer service through clear communication.
Respond promptly and within determined SLA to all user requests submitted via ITSM tools, email request, chat/text, phone calls, voicemail, and other forms of approved communication.
Utilize AI-powered knowledge management tools and troubleshooting resources to effectively troubleshoot hardware and software issues.
Triage complex issues and escalate to the appropriate team member or resource following established processes and procedures.
Ensure all Service Desk Requests are documented and tracked via Work Orders per established standards.
Follow through on all assigned Work Orders in a timely manner to meet/exceed customer expectations and within established SLA.
Conduct Active Directory end user maintenance (unlocking accounts and password resets).
Follow established standards for deployment of hardware and software.
Troubleshoot and diagnose issues related to mobile devices (phones, tablets) including operating systems, applications, and connectivity.
Assist users with mobile device security and data management.
Collaborate with colleagues across IT for seamless issue resolution.
Assist with Team Projects and travel (up to 25% of the time).
Participate in a balanced after-hours On Call rotation.
Provide training and assistance to teammates where information sharing is needed.
Maintain proven punctuality as defined by management provided schedule.
Maintain knowledge of modern technologies like cloud applications and mobile device management (MDM) solutions.
Stay up to date on best practices and industry standards, such as KCS, ITIL, etc.

Minimum Qualifications:

Education: High school diploma or GED.
Experience:
- Three years of experience in technical support with both remote and in office users.
- Proven ability to leverage AI and knowledge management tools.
Skills:
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Commitment to continuous learning and staying up to date on technical advancements.

Preferred Experience:

Preferred Experience:

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do:

What We Do:

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

Cutting Edge Technology and Innovation
Career Growth Opportunities
Employee-Centric Environment
Comprehensive Benefits Package
Holiday and Vacation

Equal Opportunity Workplace:

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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Refine Your Search

it support jobs in lewisville tx

Service Desk Analyst

Technical Support Representative - In Office

Computer Technician - Technology Services (Temporary)

Help Desk Analyst

IT Support Technician

Help Desk Analyst

IT Help Desk Support Specialist

Level 1 Endpoint Management Technician

Desktop Support Specialist (Onsite)

Executive IT Support Technician

IT Specialist

Help Desk Specialist I

IT Support Technician (Hybrid/Dallas, TX)

IT Support Associate I

IT Support Associate II, OTS

IT Support Specialist

IT Application Specialist

IT Service Support Technician for MSP

Desktop Support Technician

Technical Product Support - EdTech

I want to receive the latest job alert for it support in lewisville tx

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