Top 5 Desktop support technician Jobs in Lexington, Ky

Service Coordinator / Junior IT Technician (Tier I)
Mayfield IT Consulting —Lexington, KY
- $16 - $20 an hour
- Full-time
- English
- Windows
- US work authorization
- Health insurance
- 401(k)
Quick Apply
3d
IT Support Technician (Lexington)
Advanced Business Solutions —Lexington, KY
- Full-time
- Mid-level
- Office
- Windows
- Opportunities for advancement
Hybrid IT Support Technician II - Richmond, KY
Dedicated IT —Richmond, KY
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk Engineer - 46Solutions
Davis H Elliot Company, Inc. —Lexington, KY
- Weekends as needed
- Computer Science
- Pass drug screening
- Research
- Paid training
- Disability insurance

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desktop support technician jobs near lexington, ky

Service Coordinator / Junior IT Technician (Tier I)

Mayfield IT Consulting
Lexington, KY

Quick Apply

Job Details

Permanent | Full-time
$16 - $20 an hour
3 days ago

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Phone communication
English
Computer hardware
Hardware support
IT department experience
Client interaction via phone calls

Full Job Description

About Us

Mayfield IT Consulting, LLC is a Lexington, KY-based company made up of passionate IT professionals who care deeply about our craft, our teammates, and the clients we support.

What It's Like to Work Here

Hands-On Space: Each team member gets their own workbench for lab testing, complete with easy network access and plenty of power.

Room to Experiment: Got a new idea or want to try something different? Go for it — we've got the tools and the space.

Open Communication: We welcome ideas, questions, and feedback. We're all here to learn from each other and grow together.

Real Connections: We're not saying we have to hang out after work, but while we're here, let's collaborate and build something great.

Supportive Training: With over 35 years of experience mentoring and developing IT professionals, we're committed to helping you succeed and grow within the industry.

Who We're Looking For

We're looking for someone who enjoys helping people, staying organized, and being the first point of contact for our clients.

This role is perfect for someone who wants to build a career in IT but may not yet have extensive technical experience. You'll play a critical role in delivering excellent customer service, monitoring client systems, performing recurring maintenance checks, and ensuring requests get routed to the right people quickly.

This is not a senior technical support position. You won't be spending your day solving complex server or networking issues. Instead, you'll be helping keep our operations running smoothly while learning the tools, processes, and technologies used in a Managed Services Provider (MSP).

We are looking for someone who is eager to learn, takes ownership of their responsibilities, communicates well, and wants to grow into a more technical role over time.

What You'll Do

Client Communication & Ticket Management

Answer incoming client phone calls professionally and courteously
Create support tickets with accurate and detailed information
Route requests to the appropriate technician when necessary
Follow up with clients to gather additional information when needed
Monitor ticket queues and help ensure tickets are being responded to and resolved
Respond promptly to client requests and update ticket status as work progresses

Monitoring & Maintenance

Perform recurring client maintenance checks on servers, network equipment, backups, security systems, and cloud services
Review alerts from Datto RMM, Huntress, MSP360, Proofpoint, and other platforms
Escalate issues to senior technicians when potential problems are identified
Verify successful backup completion and investigate basic backup failures
Assist with endpoint monitoring and remediation activities
Help maintain documentation and client records

Growth & Learning

Learn MSP tools, workflows, and best practices
Participate in internal training and technical development
Shadow senior consultants and technicians
Gradually take on additional technical responsibilities as skills develop
Continuously improve technical knowledge and customer service skills

What We Use

Datto RMM
Huntress
MSP360 Backup
Proofpoint
Freshdesk
Microsoft 365
SharePoint
Windows Desktop
Windows Server
pfSense
Ubiquiti / UniFi

What You Bring

Required

Excellent customer service and communication skills
Strong attention to detail
Professional phone presence
Good organizational and time-management skills
Ability to follow processes and complete recurring tasks consistently
Basic understanding of computer hardware, software, and networking concepts
Desire to learn and grow within the IT industry
Reliable transportation and dependable attendance

Preferred

Previous customer service experience
Previous MSP, help desk, or IT support experience
Experience using ticketing systems
Familiarity with Microsoft 365
Familiarity with networking fundamentals

What Success Looks Like

In this role, success means:

Clients receive prompt, friendly service when they contact us
Tickets are created accurately and routed efficiently
Monitoring systems and recurring maintenance checks are consistently completed
Potential issues are identified early and escalated appropriately
Technical knowledge steadily grows over time

Most importantly, you'll help ensure our clients feel supported while building the foundation for a successful career in IT.

Job Types: Full-time, Permanent

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
Health insurance
Paid time off

Experience:

IT Support: 7 years (Required)

Language:

English (Required)

Location:

Lexington, KY 40508 (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Lexington, KY 40508 (Required)

Ability to Relocate:

Lexington, KY 40508: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in lexington, ky

Service Coordinator / Junior IT Technician (Tier I)

IT Support Technician (Lexington)

Hybrid IT Support Technician II - Richmond, KY

Help Desk Engineer - 46Solutions

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