Top 205 customer service representative Jobs in lillington nc

Pharmacy Technician
Actalent —Cary, NC
- $22 an hour
- Contract
- Hybrid work
- Computer literacy
- Medical office experience
- Microsoft Office
- Commuter assistance
- Health savings account
Quick Apply
1d
Pharmacy Technician
Actalent —Cary, NC
- $22 an hour
- Contract
- Hybrid work
- Computer literacy
- Medical office experience
- Microsoft Office
- Commuter assistance
- Health savings account
Quick Apply
1d
Customer Service Associate I
Dollar Tree —Lillington, NC
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Lillington, NC
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
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Customer Service Associate
NC Farm Bureau Lillington —Lillington, NC
- Word processing
- Computer literacy
- Office
Quick Apply
1d
Customer Service Representative, Full or Part Time
Circle K —Lillington, NC
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service
- Paid training
- Health savings account
Customer Service Associate I
Family Dollar —Angier, NC
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Associate
Big Lots —Dunn, NC
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Customer Service Agent_Seasonal
Orkin —Raleigh, NC
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
2d
FT Assistant Manager Customer Service
Food Lion —Lillington, NC
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Member Services Representative Seasonal
Planet Fitness - Excel Fitness —Fuquay-Varina, NC
- $42,000 - $100,000 a year
- Part-time
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- COVID-19 protective measures
- Paid parental leave
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Administrative Assistant / Customer Service
Cashion Fishing Rods —Sanford, NC
- $15 - $20 an hour
- Weekends as needed
- Computer literacy
- Office
- Administrative experience
- Paid time off
Quick Apply
14d
Customer Service Representative
Crunch Fitness - JFF North America —Fayetteville, NC
- $15 an hour
- Part-time
- CPR Certification
- Computer literacy
- Writing skills
- Employee discount
- Gym membership
Quick Apply
13d
Customer Service Representative
Circle K —Dunn, NC
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service
- Paid training
- Health savings account
Customer Service Representative
Two Men & A Truck —Sanford, NC
- $14 - $17 an hour
- Clean driving record
- Computer literacy
- Office
- Paid time off
- Flexible schedule
Quick Apply
Customer Service Representative
Capitol Coffee —Raleigh, NC
- $18 - $22 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Service Representative (CSR) / Patient Registration
JMA Pediatrics - Jeffers, Mann & Artman —Holly Springs, NC
- $17 - $19 an hour
- Full-time
- High school diploma or GED
- Criminal background check
- Pediatrics
- Profit sharing
- Disability insurance
2d
Customer Service Representative
Molly Maid —Cary, NC
- $15 - $18 an hour
- Full-time
- Sales
- Cleaning
- Entry level
- Paid training
- Paid holidays
Quick Apply
PT Customer Service Leader
Food Lion —Walkertown, NC
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
Client Services Representative
Triangle Veterinary Referral Hospital of Holly Springs —Holly Springs, NC
- $18 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Computer skills
- Paid parental leave
- Disability insurance
Quick Apply

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Pharmacy Technician

Actalent -
Cary, NC

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Job Details

Contract
$22 an hour
1 day ago

Benefits

Commuter assistance
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer records maintenance
Computer operation
Records maintenance
Insurance products customer support
Phone communication
Health insurance customer support
Microsoft Office
Managing clients in a customer support role
Insurance medical billing
Clinical data entry
Pharmaceutical order entry
Claims data entry processing
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Job Title: Customer Support Representative – Pharmacy Operations
Job Description

This role supports pharmacy operations by handling a high volume of inbound and outbound calls, coordinating prescription refills and deliveries, and ensuring patients, clinicians, and clients receive timely, accurate, and empathetic support. The Customer Support Representative maintains up-to-date patient information, assists with medical claims, and uses management information systems to provide clear status updates on prescriptions and insurance, contributing to a smooth and efficient pharmacy workflow.

Responsibilities

Handle inbound and outbound pharmacy calls to support patients, clinicians, and clients with a high level of customer service.
Serve as the primary resource for outbound calls to address non-clinical customer inquiries, such as general prescription status and financial information, minimizing workflow interruptions for clinical staff.
Schedule medication refills and deliveries and coordinate payment information so that patient profiles are accurate and distribution can ship orders in a timely manner.
Directly respond to customer inquiries when appropriate and route calls to the correct staff to ensure prompt resolution and high customer satisfaction.
Demonstrate empathy and professionalism when speaking with patients, addressing their questions, concerns, and needs during refill scheduling.
Run medical claims and document concise, accurate progress notes so other team members can quickly assess the status of referrals.
Use management information systems to answer questions about refill needs, provide status updates on pending and shipped prescriptions, verify insurance information, and generate copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer calls to the clinical team, including pharmacists and nurses, when clinical input is required.
Identify and report adverse events and product complaints to clinicians to support patient safety and ensure appropriate follow-up.
Perform data entry related to prescriptions, insurance, and claims to maintain accurate and up-to-date records.
Collaborate with team members and follow program-specific workflows and procedures to meet performance metrics and service standards.
Perform other duties as assigned, recognizing that specific tasks may vary depending on team and program requirements.

Essential Skills

Customer service skills with the ability to provide a high level of support to patients, clinicians, and clients.
Experience or familiarity working in a call center environment.
Ability to use management information systems to access and update patient, prescription, and insurance information.
Proficiency with Microsoft applications, including basic computer navigation and data entry.
Excellent verbal and written communication skills to clearly explain information and document interactions.
Professional telephone manner with a polite, clear, and confident communication style.
Ability to show empathy and patience when talking to patients and addressing sensitive concerns.
Strong attention to detail when scheduling deliveries, processing claims, and updating records.
Basic knowledge of pharmacy, prescriptions, or pharmacy workflows, with the ability to learn program-specific processes.
Ability to handle medical claims and insurance-related inquiries accurately and efficiently.
Capacity to work in a structured, metric-driven environment and meet attendance and performance expectations.

Additional Skills & Qualifications

Pharmacy technician certification or registration is preferred; being a Registered Pharmacy Technician in North Carolina is preferred but not required.
Prior experience in a pharmacy setting, including retail pharmacy, is a plus but not required.
Customer service experience, especially in a call center, is preferred.
Medical office experience and knowledge of medical terminology are preferred.
Experience with prior authorizations, insurance processes, or medical claims is a plus but not required.
Experience with data entry and handling sensitive information accurately is beneficial.
Ability to adapt to changing program requirements and workflows.
Motivation to grow within a temporary-to-permanent opportunity based on performance and attendance.

Work Environment

This position is based in a call center environment focused on pharmacy operations. Training is conducted onsite from 9:00 a.m. to 6:00 p.m., followed by a permanent schedule of 11:30 a.m. to 8:00 p.m., Monday through Friday. There may be rotating Saturday shifts approximately once a month, with a weekday off provided to balance the schedule. This role starts as an onsite position, with the possibility of transitioning to a hybrid schedule after approximately 90 to 120 days, contingent on meeting performance metrics and attendance guidelines. The role involves extensive phone work, use of management information systems, Microsoft applications, and standard office equipment in a structured, metric-driven setting. This is a temporary-to-permanent hire opportunity for individuals who consistently meet performance and attendance standards.

Job Type & Location

This is a Contract position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cary,NC.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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Refine Your Search

customer service representative jobs in lillington nc

Pharmacy Technician

Pharmacy Technician

Customer Service Associate I

Customer Service Associate

Customer Service Associate

Customer Service Representative, Full or Part Time

Customer Service Associate I

Customer Service Associate

Customer Service Agent_Seasonal

FT Assistant Manager Customer Service

Member Services Representative Seasonal

Administrative Assistant / Customer Service

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (CSR) / Patient Registration

Customer Service Representative

PT Customer Service Leader

Client Services Representative

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