Incumbent is responsible for providing directory assistance to incoming callers with the ability to deal with highly confidential information. Responsible for assessing priorities and using telephone soft skills to handle high priority and urgent patient matters. Must have computer experience and be able to use keyboard to access data, basic computer troubleshooting. Responsible for performance of special functions and projects as they are assigned by the supervisor. Has the ability to work varied hours when needed. Displays outstanding interpersonal skills, excellent customer service skills, in all interactions with stakeholders: physicians, staff, vendors, patients, and visitors.
Apply By Date: 07/10/2026 at 11:59PM.
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
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Experience in a call center or similar high call volume type environment or in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public.
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Experience answering multi-line phones
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Experience and knowledge, using two-way radio and proper radio etiquette.
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Experience with communicating via telephone and in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public.
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Computer experience and skills to use keyboard to access data, perform basic troubleshooting, and etc.
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Demonstrated high-level customer service, communication and interpersonal skills.
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Typing skills sufficient to use computer keyboard for timely and accurate input and production
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Ability to follow oral and written direction and instructions which are presented in a variety of formats.
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Ability to pay strict attention to detail.
Key Responsibilities
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70% - Hospital Operator/Dispatching
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25% - Patient Health and Safety
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5% - Administrative Support
Department Overview
Operator Services is part of the Plant Operations & Maintenance (PO&M) Department who has the responsibility to maintain UCDH buildings, utilities, and grounds at the UC Davis Health. The PO&M Department consists of approximately 150 staff members providing support to operations and maintenance of the hospital, clinical, medical education, research and administration buildings and grounds that includes 148 acres and structures that total 4 million GMSF.
The Operator Services Unit receives approximately 70,000 incoming calls a month from patients, staff, and visitors. Receives and communicates accordingly Hospital Emergency Codes which include, but not limited to: Blue, Red, White Green, Rainbow, and Elopement adhering to UC Davis Health Policies and Procedures. Monitors and dispatches appropriate personnel to various alarms such as med-gas, elevator, and emergency generator. Dispatches PO&M skilled craft mechanics to appropriate locations in accordance with customer requests and emergent issues using 800 MHz radio, telephone, pager, cell phone and or text message communications. Receives afterhours patient calls for medical advice and pages to physician on call. Possess excellent customer service skills will providing clear and concise communications with department managers, employees, and Health System staff at all levels.
POSITION INFORMATION
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Salary or Pay Range: $25.45 - $36.05
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Salary Frequency: Hourly
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Salary Grade: 109
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UC Job Title: BLANK AST 2
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UC Job Code: 004723
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Number of Positions: 1
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Appointment Type: Staff: Career
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Percentage of Time: 100%
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Shift (Work Schedule): Variable
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Location: Administrative Support Bldg (HSP034)
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Union Representation: CX-Clerical/Admin
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Benefits Eligible: Yes
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This position is 100% on-site
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
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High quality and low-cost medical plans to choose from to fit your family's needs
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UC pays for Dental and Vision insurance premiums for you and your family
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Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
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Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
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Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
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Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
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Access to free professional development courses and learning opportunities for personal and professional growth
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WorkLife and Wellness programs and resources
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On-site Employee Assistance Program including access to free mental health services
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Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
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Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
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Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
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Standing - Occasional Up to 3 Hours
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Walking - Occasional Up to 3 Hours
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Sitting - Frequent 3 to 6 Hours
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Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
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Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
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Bending/Stooping - Occasional Up to 3 Hours
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Squatting/Kneeling - Occasional Up to 3 Hours
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Twisting - Occasional Up to 3 Hours
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Reaching overhead - Occasional Up to 3 Hours
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Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
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Sustained attention and concentration - Frequent 3 to 6 Hours
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Complex problem solving/reasoning - Occasional Up to 3 Hours
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Ability to organize & prioritize - Frequent 3 to 6 Hours
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Communication skills - Frequent 3 to 6 Hours
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Numerical skills - Occasional Up to 3 Hours
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Constant Interaction - Frequent 3 to 6 Hours
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Customer/Patient Contact - Frequent 3 to 6 Hours
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Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Available to go through a minimum of a four (4) week training program. Must be available (flexible) to work variable shifts, days, overtime, and/or additional hours (holidays and weekends included) for a 24 hour per day, 7 day per week operation. Must be able to work in a very structured environment, with a shared work area where you are required to stay at your workstation while performing the functions and tasks of the position. Must have reliable transportation.
Special Requirements – Please contact your recruiter with questions regarding which activities apply by position
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This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
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This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
