About the job:
As a Store Manager you own the implementation and execution of all Mill Coffee’s operational and brand standards within your café. You are responsible for cultivating and leading a team of passionate coffee enthusiasts to provide a dynamic café environment and culture that is centered around hospitality, driven by coffee, and achieved through disciplined operational execution to create the best experiences for our guests.
The success of our cafes rests in your hands. You are tasked with assembling and nurturing robust teams, focusing on the continual growth and mentorship of each team member towards possible future leadership roles. With a keen eye on both financial targets and operational excellence, you work to steer the cafe towards success.
Responsibilities of the role:
- Customer Experience – Channels all work through the lens of the customer experience. Is aware of the strengths and opportunities in the café and creates plans to continuously elevate the experience by coaching and holding the team accountable to standards.
- Operational Success – Follows a structured plan to delegate and follow up on completion of all operational work within the café, including cleanliness and facilities maintenance, inventory management, cash management, scheduling, staffing, and training.
- Coaching & Motivating – Fosters a positive rapport with the team in order to motivate each person to align with the cafe and brand vision and to achieve established goals. Provides feedback and coaching consistently and regularly to all team members in the form of conversation, counseling, and formal documentation.
- Teaching & Training – Establishes, checks in, and follows up on the completion of all training plans for the café. Ensures each barista receives the needed training to be successful. Communicates with trainer and leadership at The Mill to ensure each individual and the team as a whole are challenged and growing.
Traits for success in the role include:
- Growth Mindset & Positive Attitude – Role models and builds a team that exhibits forward thinking, solutions-based behaviors, and an overall positive, uplifting attitude. Creates a positive and welcoming environment for all customers and staff. Embraces change, will never be satisfied with the status quo, and continuously takes steps to further personal skills and knowledge.
- Leadership – Skillfully balances care for the team with the ability to make decisions that positively impact the business. Utilizes the relationship with the team to motivate, inspire, and encourage everyone to do their best work and achieve results. Understands the necessity and will take action when performance is sub-par. Embraces the servant leadership model and leads from within the team, not from above.
- Passion for Service – Has an unrelenting passion for customer service and ensures the team owns the guest experience in all dimensions.
- Passion for Coffee, Tea, and Bar – Uses a personal passion for coffee to influence the growth of coffee culture in the café, for both customers and staff.
- Results Driven – Actively seeks out ways to achieve results, to grow the company, and self. Utilizes business acumen to collect, organize, and analyze data to inform intelligent business decisions and behaviors that will lead to achieving the desired results.
- Clear & Consistent Communication – Provides and digests written and oral communication from leaders, team members, and customers clearly and consistently.
- Planful & Organized – Uses strategic planning and a disciplined approach to manage the work across the day, week, month, and quarter. Keeps all work organized as part of a routine for managing the business. Responds to changing priorities and ambiguity by adjusting the plan as needed.
- Professionalism – Must maintain composure and respond to complexities in a calm and collected manner. Follows all policies and procedures of the company and holds the team accountable for the same. Has the ability to handle confidential and sensitive information appropriately.
This is a working leadership/management position for a person who enjoys engaging with customers and staff while creating quality crafted coffee, tea, and alcoholic type beverages. You will have the ability to manage the daily operations of the cafe and complete tasks related to staff training, staff management, and customer service. You should be a confident, people-person and be able to share your best practices to onboard new employees. You should possess strong leadership skills and be able to organize and assign duties to staff to maintain the efficient functioning of the cafe.
You are:
- A strong leader who possesses the acumen to propel the cafe towards financial success through a blend of operational prowess, innovative approaches, and the cultivation of an exceptional team.
- Unwavering in your dedication to hospitality. It drives you to consistently anticipate and fulfill the needs of guests and your community, demonstrating a keen awareness and proactive approach.
- Empathetic with a constructive mindset. You approach problem-solving with openness and positivity. You're unafraid to pose challenging questions if they serve the betterment of your team, guests, and business objectives.
- Never one to settle for mediocrity, you thrive on ambitious objectives and relish tackling formidable challenges head-on.
- Adept in your ability to navigate between the broader strategic vision and the intricate details of day-to-day operations, ensuring excellence across all facets of cafe management.
- Innovative and adaptable in your problem-solving approach, you embrace unforeseen obstacles with gusto, finding joy in the process.
You Will:
- Cultivate Effective Communication and Team Cohesion: Nurture a workplace environment characterized by transparent and consistent communication. Actively engage in listening, offering constructive feedback, and upholding transparency to foster a cohesive and motivated team.
- Elevate Guest Experience: Ensure unparalleled hospitality for every cafe guest by continuously coaching your team to surpass guest expectations through innovative approaches.
- Enhance Financial Performance: Spearhead efforts to bolster and sustain financial performance, perpetually seeking avenues to expand cafe outreach and optimize operational efficiency.
- Maintain Quality Standards: Provide ongoing coaching and training to ensure consistent adherence to our high-quality standards across all food and beverage offerings.
- Hands-On Engagement: Engage directly in cafe operations, working on the floor alongside the team to maintain a deep connection to our work and identify areas for improvement.
- Streamline Procedures: Identify, develop, and improve daily SOP workflows to increase clarity and consistency for team members.
- Scheduling: Develop and maintain a well-thought-out work schedule that addresses individual, team, and cafe requirements while managing labor costs effectively.
- Support Recruitment and Training: Collaborate in the selection and onboarding of qualified candidates, and actively contribute to their training. Additionally, facilitate ongoing in-store training sessions to educate team members about our products and services.
- Efficient Operational Oversight: Manage day-to-day operations of the cafe smoothly and accurately, including back-of-house duties like ordering and maintaining retail visuals.
- Prioritize Safety and Compliance: Champion a safe and respectful workplace environment, ensuring strict adherence to health, food safety, and overall safety protocols and regulations.
You Have:
5+ years of hospitality experience with a strong preference for coffee, food, and alcoholic beverages.
3+ years of leadership experience leading a team of 20+ people
Excellent leadership skills with the ability to motivate and inspire a team
Exceptional customer service skills with the ability to handle difficult situations calmly and professionally
Excellent communication skills and the ability to work in a fast-paced environment
Experience providing professional development, counseling, and feedback
Strong initiative, organization, self-management, and decision-making skills
Knowledge of POS systems and the ability to troubleshoot technical issues
Strong organizational skills with the ability to multitask effectively
Knowledge of food safety regulations and the ability to ensure compliance
Experience in interviewing, hiring, training, and supervising staff members
Ability to work in a fast-paced environment while maintaining attention to detail
A flexible schedule is a must, and being available to work mornings, evenings, weekends, holidays, and special events is important in supporting your team.
Benefits include:
Salary ($55,000 - $60,000) per year
Job Type: Full-time
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) w/company matching
- Paid Time Off (PTO)
- Paid Holidays
Work Location: In person
The Mill Coffee & Tea is an equal-opportunity employer and a drug-free workplace. All aspects of employment, including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Offers of employment are contingent upon successful completion of a criminal background check.
We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Management: 4 years (Required)
Work Location: In person
