Top 71 Customer service manager Jobs in Lincoln, Ri

Mgr-Customer Operations
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Excel
- 6 years
- Bachelor's degree
Customer Service Manager
Stop & Shop —North Attleboro, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Customer Service Associate Team Leader (Front End Support Assistant Manager)
Whole Foods Market —Cranston, RI
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
4d
Service Manager
Cal Supply Company, Inc. —Cranston, RI
- $75,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Customer Service & Studio Success Manager
Dune Jewelry —Norwood, MA
- $21 - $25 an hour
- Part-time
- Research
- Mid-level
- In-person
- Paid holidays
- 401(k)
Quick Apply
3d
Customer Service Supervisor
Lenze Americas Corporation —Uxbridge, MA
- $73,000 - $85,000 a year
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Enterprise Customer Success Manager
MSC Industrial Supply Co. —Providence, RI
- $62,416 - $98,082 a year
- Full-time
- Up to 50% travel
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Health insurance
Regional Service Manager
Windmoeller & Hoelscher Corporation —Lincoln, RI
- From $95,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Senior level
- Paid training
- Disability insurance
Manager Client Implementation
Blue Cross and Blue Shield of RI Careers —Providence, RI
- $102,300 - $163,700 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Loan repayment program
- Dental insurance
7d
Director of Client Services
The Huddleston Group —Albion, RI
- $73,345.16 - $88,329.66 a year
- Full-time
- Microsoft Excel
- Office
- Supervising experience
Quick Apply
1d
Director of Operations Order Processing
Numotion —Taunton, MA
- $70,000 - $100,000 a year
- 8 hour shift
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Service Manager
Grieco Automotive Group —Johnston, RI
- Full-time
- Mid-level
- Contracts
- Commercial
Team Leader, Client Services
Fidelity Investments —Smithfield, RI
- Full-time
- Mentoring
- Financial services
- Senior level
Head of Hazardous Waste Customer Service (Norwood, MA)
Republic Services —Norwood, MA
- $125,900 - $173,150 a year
- Full-time
- Hybrid work
- Senior level
- 4 years
- Leadership
- AD&D insurance
- Employee stock purchase plan
Call Center Manager
Rodenhiser Home Services Inc —Holliston, MA
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
Quick Apply
Workforce Supervisor
AAA Northeast —Providence, RI
- $66,500 - $83,500 a year
- Overtime
- Supervising experience
- Travel
- Senior level
- Wellness program
- Health insurance
Quick Apply
14d
Strategy Manager - Client Technology Services - Bristol Community College
Bristol Community College —Fall River, MA
- $89,443.16 - $93,971.22 a year
- Full-time
- Classroom
- Computer Science
- Mid-level
8d
Fire Service Manager
Johnson Controls —Canton, MA
- $88,000 - $130,000 a year
- Full-time
- Background check
- Oracle
- 5 years
- Paid holidays
- Health insurance
Senior Manager, Client Success
CVS Health —Woonsocket, RI
- $82,940 - $199,144 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Health savings account
- Health insurance
1d
Field Insurance Customer Service Supervisor
AAA Northeast —Providence, RI
- $74,500 - $94,500 a year
- Full-time
- Mid-level
- Travel
- Mentoring
- Wellness program
- Health insurance
Quick Apply
2d

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Mgr-Customer Operations

Rhode Island Energy -
Cumberland, RI

Apply Now

Job Details

Part-time | Full-time

Qualifications

Vendor relationship building
Team supervision
Managing teams in a customer support role
Productivity software

Full Job Description

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

This role will report to the Director, Customer Services Operations & Support and is responsible for promoting a customer-focused culture while enhancing experiences for Rhode Island Energy customers. Within the role, the manager is responsible for coordinating and leading a team of union and management employees within call center operations, while also overseeing the efforts of RIE’s vendor contact center partners. This role ensures the delivery of efficient, consistent operations aligned with department, company, and regulatory requirements. This role will translate functional policy by executing and delivering procedures that drive greater efficiencies and performance for the end-to-end process within the operations. This role requires strong leadership skills to motivate and manage staff to meet performance goals and work cross functionally with multiple departments across the Rhode Island Energy that results in a positive customer experience. A Manager Customer Operations must have a deep understanding of customer service best practices and be able to implement them in a fast-paced, high transactional environment.

Responsibilities:

Contribute to the building of local Call Center operations in RI while working with our labor partners and other key stakeholders. This includes the hiring of customer service representatives.
Responsible for monitoring and analyzing call center performance metrics to identify areas for improvement.
Daily execution of call center strategies, policies, and procedures
Encourage and motivate remote and in-office personnel who work in extremely repetitious, but fast paced contact center environment.
Oversee a culturally diverse workforce through coaching, counseling, and engagement to ensure tasks are carried in accordance to end to end process
Oversee performance of allocated staff including issues relating to sickness, discipline and agent performance levels and ensure timely delivery of feedback. Coach and develop staff
Build an engaging climate to ensure enablement, motivation, participation, and opportunities for sustained and continued employee engagement
Monitor all Service Level targets, Key Performance Indicators and Risk to ensure compliance. Develop actions plans when targets are not met.
Build and strengthen team environment, set expectations to improve work performance and ensure representatives are complying with standards set for the by our regulatory bodies
Promote and implement procedural best practice to ensure all working practices (and where relevant, health and safety standards) are compliant with RIE policies and regulatory requirements.
Use sound judgment to think and act commercially when making decisions that impact productivity and cost. (Offering overtime, off phone activities, time off requests)
Conduct regular performance evaluations and provide constructive feedback to call center supervisors to promote professional growth and development.

Build relationships and effectively collaborate with various operations teams in the development, implementation, and/or changes to business processes. Coordinate with other departments to analyze and resolve difficult problems, inquiries, and complaints. Propose new, novel solutions to prevent problems from recurring, as appropriate.
Manage continuous improvement to achieve goals for customer service satisfaction. Appropriately balance the needs of the customer with the requirements of the business, building awareness of customer feedback across operations teams to optimize customer satisfaction.

Manage call center budget and resources to ensure cost-effectiveness and efficient operations.
Foster a positive work culture and team environment to promote employee engagement and retention.

Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Qualifications:

Qualifications

Bachelor's degree plus 6 years of supervisory experience within a customer centric and transactional organization desired or 10 years of direct supervisory experience.
Experience leading a team of represented personnel involved in providing a transactional support service in support of RIE objectives.
Proficient in relevant software e.g., Microsoft Office products (Excel, Word, PowerPoint) and working knowledge of call center process, technology and industry best practices.
Demonstrated track record of driving high performance through a complex enterprise. Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results.

Preferred Qualifications

Possesses knowledge and understanding of Rhode Island Energy’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively
Experience in Emergency Response Procedures and Business Continuity plans as they relate to the business area.
Knowledge and understanding of customer systems within a regulated environment
Exposure to Rhode Island regulatory requirements
Demonstrated expertise with labor relations and management of union-represented employees
Proven ability to coordinate and manage vendor partnerships and third-party providers.

#RIE #INDRIE

Apply Now

Refine Your Search

customer service manager jobs in lincoln, ri

Mgr-Customer Operations

Customer Service Manager

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Service Manager

Customer Service & Studio Success Manager

Customer Service Supervisor

Enterprise Customer Success Manager

Regional Service Manager

Manager Client Implementation

Director of Client Services

Director of Operations Order Processing

Service Manager

Team Leader, Client Services

Head of Hazardous Waste Customer Service (Norwood, MA)

Call Center Manager

Workforce Supervisor

Strategy Manager - Client Technology Services - Bristol Community College

Fire Service Manager

Senior Manager, Client Success

Field Insurance Customer Service Supervisor

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