Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
In this role, you will lead a training facilitation team, supporting a fast-paced Customer Experience Center (CXC) for Nelnet Diversified services (NDS). Consult and partner with NDS lines of business to align goals and objectives to meet or exceed objectives and key results. Seek innovative solutions to improve learning outcomes.
Nelnet believes in a hybrid work environment. The standard hybrid work schedule for this position includes 24 hours of in-office work each week. This is subject to change, based on manager discretion.
Job Description:
Model the Performance Based Organization (PBO) principles through high performance, training expertise, and professional conduct.
Lead, train, develop, and retain trainers. Provide one-on-one coaching to assist in improve business results.
Assist in the design, development and delivery of training programs.
Maintain course curricula including training plans, agendas, facilitator manuals, and course materials.
Track participation and evaluate effectiveness of training programs through various assessment and feedback mechanisms. Addresses potential changes and improvements.
Develop, maintain, and distribute reports on training outcomes and trainer performance.
Collaborate to develop modern learning solutions, while ensuring content development supports business goals and leads to positive business outcomes.
Strive to make a difference through continued self-improvement. Maintain current knowledge of best practice training methods and industry standards by proactively seeking learning and development opportunities.
Monitor and appraise team and systems as applicable.
Analyze long-term impacts and plans accordingly.
Participate, collaborate, and/or lead projects.
Partner with subject matter experts and business line leadership to develop, document, implement, and communicate/train policy, procedure, or system changes.
Use artificial intelligence responsibly to increase efficiencies and improve business outcomes.
Ensure compliance with Federal regulations, company and departmental policies.
EDUCATION: Bachelor’s degree in education or a related field preferred.
EXPERIENCE:
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Leadership to foster connection, growth, and recognition
Strong written and verbal communication skills
Project leadership
Ability to collaborate with others to achieve results
Willingness and ability to solve complex problems
Ability to multi-task while completing assignments with critical time constraints
MS Office experience (including PowerPoint, SharePoint, Teams, Word)
AI tools, agents, and automation (e.g., Copilot, Claude, Power BI)
Important: This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.
Starting compensation for this role is a minimum of $60,000.00 annually, depending on experience.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring
We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
