About Us
Founded in 2019, Card Conduit set out to offer the easiest way to sell Magic: The Gathering cards. Today we are one of the largest buyers and sellers of cards in the community.
Our service is built on trust, and we care deeply about our customers, our staff, and our mission to deliver on the promise of industry-leading customer service and value.
Spellfinder is our retail brand serving the Magic: The Gathering community. We are opening our first retail location in West Jordan, Utah, running a robust event calendar, and buying, selling, and trading sealed product and cards for our local player base. The legal employer is Card Conduit LLC, operating as Spellfinder.
Our Mission
We love the Magic community and the power of games to bring people together.
We believe the community deserves an easy way to buy and sell their cards for great value, and we are making that possible with fresh ideas, leading technology, passionate employees, and a commitment to top-tier customer support.
Role Summary
The Retail Store Manager owns the day-to-day operation of our West Jordan location, with full accountability for the store's revenue, profitability, and customer experience. This is a store-opening role. You will help bring the location from buildout to grand opening, then run it: hiring and developing the team, managing inventory and merchandising across sealed product and singles, controlling cash and shrink, and building an event calendar that turns first-time visitors into regulars. You will execute company-wide promotions and product launches while developing local programming tailored to your player base.
This is a short chain of command. You will work directly with company ownership and leadership on the decisions that shape the store.
What You'll Do
Opening the store
- Partner with company leadership and the general contractor through buildout, fixture installation, and store setup.
- Recruit, hire, and train the founding store team ahead of opening.
- Stand up store systems: point of sale, inventory receiving, cash handling procedures, and opening and closing routines.
- Build the initial event calendar and opening-week programming and plan the first product allocation and floor layout.
Running the store
- Own the store's sales, profitability, and operating budget, and report results to leadership.
- Create and maintain a welcoming, inclusive, respectful environment for players of all experience levels, backgrounds, personalities, and identities.
- Resolve customer concerns in a timely and professional manner.
- Always maintain appropriate staffing requirements for the store location, and communicate staffing needs clearly with leadership.
- Oversee the store’s employee life cycle including recruiting, hiring, training, performance management, and termination while adhering to company policy.
- Plan and run recurring events including drafts, prereleases, and organized play to drive traffic and community loyalty.
- Manage inventory across sealed product and singles: ordering, receiving, buylist and trade-in transactions, and card grading and condition assessment.
- Post and maintain accurate in-store pricing on sealed product and singles, updating listed prices as company pricing systems and release schedules dictate.
- Keep the store merchandised to company visual standards, with new releases and promotions displayed prominently.
- Coordinate inventory transfers between the store location and the primary business.
- Maintain a clean, safe, and well-kept facility, including the play space, restrooms, and common areas.
- Monitor daily cash flow, point-of-sale reconciliation, and loss prevention and shrink control.
- Execute company-wide sales and promotional events such as set releases and holiday promotions, and develop store-specific promotions targeted at the local player base.
- Track and report on sales performance, event attendance, and inventory metrics, and adjust store strategy accordingly.
Qualifications
Required
- 3+ years of retail management or supervisory experience.
- Proven ability to lead a team, manage a P&L, and make independent personnel and merchandising decisions.
- Strong communication and customer-service skills.
- Always engages our passionate, diverse community in a respectful manner and maintain an inclusive environment for our customers.
- Proficiency with point-of-sale systems, inventory software, and standard office tools.
- A drive to hit sales goals. You take pride in what we sell and in building the company.
- Availability to work evenings and weekends, when game stores are busiest.
Preferred
- Working knowledge of Magic: The Gathering, including rules, formats, card values, and the secondary market.
- Game store, hobby shop, or specialty retail background.
- Experience opening a new retail location.
- Experience running or judging organized play.
- Familiarity with other in-print TCGs.
- Bachelor's degree, or an equivalent combination of education and retail management experience.
What We Offer
- Starting pay of $70,000 to $80,000 annually, depending on experience.
- Two weeks (10 days) of paid time off per year, plus 2 floating holidays and 4 paid company holidays, for 16 paid days off annually. When the store is open on a company holiday, that paid day is taken on an alternate date.
- Competitive medical, dental, and vision insurance. On our default plan we pay 85% of the premium for employees and 75% for eligible dependents. Additional plan tiers are available, and the same company contribution carries over if you elect one.
- 401(k) with company match up to 5%, with eligibility beginning after your first full month of employment.
- The chance to open a store from the ground up, and the ability to provide actionable feedback that will change how the store operates and its overall aesthetic.
- Hands-on work with one of the most beloved trading card games.
Position Details
- Location: onsite in West Jordan, UT. This role is not remote.
- Schedule: full time, 40 or more hours per week, including evenings, weekends, event days, and some holidays. The store operates on select holidays when player traffic is highest.
- Classification: salaried, exempt.
- Background check: because this role has independent responsibility for cash handling, buylist payouts, and high-value inventory, an offer is contingent on a satisfactory background check.
- Physical requirements: ability to lift up to 40 lbs., remain on your feet for extended periods, and use a step stool or ladder for stocking and display work, with or without reasonable accommodation.
Equal Opportunity Employment
We welcome and value a diversity of backgrounds and experiences. Card Conduit LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, pregnancy, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.
If you need a reasonable accommodation to participate in the application or interview process, please let us know and we will work with you.
How to Apply
Apply through this listing with your resume. A short note about your experience with the TCG hobby is welcome but not required.
Any offer is contingent on a satisfactory background check, completed only after a conditional offer is extended and with your written authorization.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your familiarity with Magic: the Gathering or other TCG's?
- Please provide a cover letter with your resume.
Education:
Language:
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- West Jordan, UT 84088 (Required)
Work Location: In person
