Top 38 Banking relationship manager Jobs in Little Rock, Ar

Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Business Development Manager
Clay Insurance Group, Inc —North Little Rock, AR
- $42,500 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Reliable transportation
- Health insurance
- Paid time off
Quick Apply
2d
Consumer Incentives Manager
Simmons Bank —Little Rock, AR
- Full-time
- Sales
- 5 years
- Writing skills
Quick Apply
Part-time Accounting Specialist
YOUTH HOME INCORPORATED —Little Rock, AR
- Part-time
- Mid-level
- Office
- Residential
Business Risk and Control Manager - Deposits & Payments
Simmons Bank —Little Rock, AR
- Full-time
- 6 years
- Writing skills
- Office
Quick Apply
Senior Client Executive
defi SOLUTIONS —Little Rock, AR
- $100,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
Quick Apply
IT Business Partner
Simmons Bank —Little Rock, AR
- Full-time
- Computer science
- 6 years
- Computer Science
Quick Apply
6d
Full Time Customer Service Representative, Wildwood Branch
First Arkansas Bank and Trust —Sherwood, AR
- Full-time
- Office
- High school diploma or GED
- Entry level
4d
Partner Account Manager - Arkansas
Human Interest —Little Rock, AR
- $133,000 a year
- Mid-level
- Fair chance
- 2 years
- Health insurance
- Dental insurance
Banker Preparedness Manager
Simmons Bank —Little Rock, AR
- Full-time
- Sales
- 5 years
- Computer literacy
Quick Apply
VP, Accounts Payable Manager
Bank OZK —Little Rock, AR
- Full-time
- Microsoft Outlook
- 5 years
- Writing skills
- Dental insurance
- Paid time off
Trust and Wealth Management Office Manager
First Security Bank —Little Rock, AR
- Extended hours
- 18 years or older
- Microsoft Outlook
- Word processing
- Retirement plan
Senior Client Executive
defi AUTO LLC —Little Rock, AR
- $100,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
Quick Apply
Relationship Banker
Arvest Bank —Jacksonville, AR
- $20.00 - $24.95 an hour
- Full-time
- Office
- High school diploma or GED
- Mentoring
- Opportunities for advancement
Network Planning Manager
Simmons Bank —Little Rock, AR
- Full-time
- CPA
- 5 years
- Office
Quick Apply
Full Time Customer Service Representative, Main Branch
First Arkansas Bank & Trust —Jacksonville, AR
- Full-time
- High school diploma or GED
- Entry level
- Under 1 year
3d
Director of Accounting
OrthoArkansas —Little Rock, AR
- Full-time
- CPA
- Word processing
- 3 years
- Profit sharing
- Paid holidays
14d
Financial Center Manager III
Simmons Bank —Little Rock, AR
- Full-time
- Computer literacy
- Bachelor of Science
- Office
Quick Apply
Transportation
Independent Living Services —Conway, AR
- Part-time
- Clean driving record
- 7 years
- High school diploma or GED
Quick Apply
Small Business Banker
Simmons Bank —Little Rock, AR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
2d

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Escalation Manager - Customer Care Centers

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
High school diploma or GED
Team development
Stakeholder relationship building
Team building

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. The role ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards, including identification and reporting of suspicious activity. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.

Essential Job Functions:

Responsible for the Customer Care Escalation Queue, providing guidance and decision support to ensure responses align with established standards, with a focus on consistent decisioning, clear accountability, and disciplined follow-through.
Support improved escalation outcomes by coaching on-the-spot during live escalations and ensuring the escalation pathway is used appropriately.
Reinforce Customer Care standards for identifying and responding to unusual activity, including the requirement to submit an Unusual Incident Report (UIR) when appropriate.
Ensure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure.
Partners with stakeholders to continuously improve processes and refine procedures in response to evolving risk.
Prepares and delivers reporting on escalation activity, trends, and outcomes to support leadership visibility and decision-making.
Coordinates with cross-functional partners to resolve complex escalations and ensure alignment with operational, compliance, and risk requirements.
Responsible for hiring, developing, coaching, leading, and retaining top talent capable of high-level performance in their respective positions.
Performs other duties as assigned.

Knowledge, Skills & Abilities:

Ability to utilize discretion and sound judgment in decision-making.
Strong decision-making ability in escalated customer interactions.
Ability to demonstrate excellent and customer service skills, balancing customer experience with risk controls.
Ability to communicate effectively both verbally and in writing with the ability to provide calm, clear, direction during live escalations.
Strong documentation discipline and ability to reinforce procedural adherence.
Ability to maintain confidentiality
Ability to demonstrate accuracy, thoroughness, and attention to detail.
Ability to demonstrate effective interpersonal skills to build collaborative work relationships and create a team environment

Basic Qualifications:

High school diploma or equivalent required; Bachelor’s degree in business or relevant field preferred.
5+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required.
2+ years of work experience in contact center risk support, fraud servicing, or escalations required.
1+ year experience leading or influencing frontline teams through coaching, real-time guidance, and process reinforcement required.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#LI-JR1

#HP

Position can also be also located in these locations: Alpharetta, Georgia

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Apply Now

Refine Your Search

banking relationship manager jobs in little rock, ar

Escalation Manager - Customer Care Centers

Business Development Manager

Consumer Incentives Manager

Part-time Accounting Specialist

Business Risk and Control Manager - Deposits & Payments

Senior Client Executive

IT Business Partner

Full Time Customer Service Representative, Wildwood Branch

Partner Account Manager - Arkansas

Banker Preparedness Manager

VP, Accounts Payable Manager

Trust and Wealth Management Office Manager

Senior Client Executive

Relationship Banker

Network Planning Manager

Full Time Customer Service Representative, Main Branch

Director of Accounting

Financial Center Manager III

Transportation

Small Business Banker

I want to receive the latest job alert for banking relationship manager in little rock, ar

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