Top 192 Center representative Jobs in Little Rock, Ar

Director of Call Center
Summit Utilities Inc —Little Rock, AR
- Full-time
- Hybrid work
- Finance
- Analysis skills
- Presentation skills
- Health insurance
- Vision insurance
Quick Apply
Patient Access Representative I
Arkansas Children's Hospital —Little Rock, AR
- $17.20 - $21.50 an hour
- Full-time
- No experience needed
- High school diploma or GED
- Children
8d
Patient Service Representative
RelateCare —Little Rock, AR
- $15.50 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid training
- Health insurance
Quick Apply
Call Center Representative - Remote Arkansas
Gainwell Technologies —Conway, AR
- $27,200 - $38,900 a year
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Bachelor's degree
- Travel reimbursement
- Profit sharing
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Little Rock, AR
- $15.50 - $16.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Clinic Office Representative
Baptist Health Arkansas —Little Rock, AR
- Full-time
- High school diploma or GED
- Clinic
- Typing
Office Representative- Camden Location
Baptist Health Arkansas —Little Rock, AR
- 8 hour shift
- High school diploma or GED
- Clinic
- Typing
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Little Rock, AR
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Front Desk Representative - Saline Women's Clinic
Saline Health System —Benton, AR
- Full-time
- Hospital
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Engagement Specialist
Bob and Eds —North Little Rock, AR
- $24 - $28 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
8d
Customer Service Representative
Middleton Heat & Air —Bryant, AR
- $17 - $19 an hour
- 8 hour shift
- Analysis skills
- Accounting
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
2d
RECEPTIONIST
Goodwill Industries of Arkansas —Little Rock, AR
- $16 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Writing skills
Quick Apply
Patient Access Representative I- Bilingual Preferred
Arkansas Children's Hospital —Little Rock, AR
- $17.20 - $21.50 an hour
- Full-time
- Bilingual
- Primary Care
- No experience needed
Patient Services Specialist
CARTI —North Little Rock, AR
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
CHILDCARE ATTENDANT
Goodwill Industries of Arkansas —Little Rock, AR
- $16 an hour
- Full-time
- Serving
- 18 years or older
- CPR Certification
Quick Apply
Special Services Representative
Verida Inc —Little Rock, AR
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
Quick Apply
11d
Call Center Representative – Self Storage Company
Arkansas Storage Centers —Bryant, AR
- $16 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
12d
Remarketing Representative (Little Rock, AR)
Ally —Little Rock, AR
- Email
- Word processing
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Housing Program Manager
Our House, Inc —Little Rock, AR
- Weekends as needed
- Pass drug screening
- Residential
- 3 years
Quick Apply
Retail Associate
Marshalls —Little Rock, AR
- $12.00 - $12.50 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account

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Director of Call Center

Summit Utilities Inc -
Little Rock, AR

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Vision insurance

Qualifications

Quality control corrective actions
Financial forecasting
Stakeholder engagement
Performance improvement leadership
Strategic management
Economics
Resource allocation (project management tasks)
SAP CRM
Bachelor's degree in communications
Managing teams in a customer support role
Bachelor's degree in finance
SAP
Coaching
Performance management strategy
Customer satisfaction tracking
Bachelor's degree in business
Leading financial planning
Bachelor's degree in economics
Metrics Reporting
Experience working in the energy & utilities sector
Talent acquisition strategy
Frontline customer support management
Crisis management (risk management strategy)
Leadership development
Finance
Executive-level budget management
Digital transformation
Inclusive leadership practices
Team development
Hiring

Full Job Description

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Director of Call Center based in Little Rock, Arkansas. This hybrid role may be based in one of our offices in Little Rock, Fort Smith, or Fayetteville, Arkansas.

POSITION SUMMARY

The Director of Call Center is responsible for leading the Customer Service function with strategic oversight of all call center operations and direct customer interactions. This role ensures effective performance across remote contact center environments while driving measurable business outcomes.

The position requires deep knowledge of the utilities industry and regulatory compliance, with accountability for maintaining adherence to company policies and applicable regulatory requirements. The Director establishes operational standards, supports continuous improvement, and ensures consistent, high-quality customer experiences across all service channels while working collaboratively across all other customer experience functional areas.

PRIMARY DUTIES AND RESPONSIBILITIES

Provide strategic leadership and direction for all contact center operations, including workforce management, staffing, call routing, and quality assurance for a team of 100+ customer service representatives.
Mentor and develop managers, supervisors, and frontline teams, fostering a high-performance culture of continuous improvement, accountability, and employee engagement.
Establish, monitor, and report on key performance metrics (KPIs) including service levels, average speed of answer, first-call resolution, and customer satisfaction scores; provide regular updates to leadership.
Lead the development and execution of a customer care strategy that aligns with organizational goals; collaborate cross-functionally with IT, Operations, Accounting, and Dispatch to ensure consistency across all touchpoints.
Drive continuous process improvement and innovation, including optimization of IVR, call flows, chat, and digital channels in partnership with IT and Telecom teams.
Develop and manage the contact center budget and staffing plans; forecast support needs and manage financial performance to meet organizational goals.
Oversee hiring, training, and performance management for call center staff; partner with HR and Talent on compensation, career development, and recruiting strategies.
Ensure regulatory compliance and adherence to service level agreements (SLAs); implement coaching and corrective action plans to maintain service quality standards.
Lead disaster recovery and business continuity planning for the contact center, including contingency staffing and communication protocols.
Foster an environment where team members are valued and supported, where speaking up is encouraged, and professionalism and respect are modeled and recognized.

EDUCATION AND WORK EXPERIENCE

Bachelor’s Degree is required, Business, Finance, Economics, Communications or a related field or equivalent work experience.
At least 8+ years of total experience, utility preferred.

KNOWLEDGE, SKILLS, ABILITIES

Proven track record leading large-scale, high-volume contact centers with accountability for team performance, service levels, and measurable business outcomes.
Deep knowledge of contact center operations including workforce management, quality assurance, IVR/telephony systems, SAP, CRM platforms, and regulatory compliance standards.
Strong analytical and metric-driven mindset; experienced establishing KPI frameworks, interpreting data, and translating insights into operational improvements.
Skilled coach and people leader with demonstrated success developing management-level professionals and building high-performing, engaged teams.
Strong people-first leadership philosophy with a genuine commitment to employee experience, team well-being, and inclusive culture; believes that investing in people drives operational excellence and customer outcomes.
Excellent communication, negotiation, and influencing skills; comfortable presenting to executive leadership and engaging cross-functional stakeholders at all levels.
Ability to manage multiple competing priorities with composure in fast-paced, ambiguous environments while consistently meeting deadlines.
Experience with budgeting, financial forecasting, and resource planning in a contact center or shared services environment.
Willingness to travel as required, utility or regulated industry experience preferred.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

Quick Apply

Refine Your Search

center representative jobs in little rock, ar

Director of Call Center

Patient Access Representative I

Patient Service Representative

Call Center Representative - Remote Arkansas

Seasonal (Temporary) Customer Service Call Center Agent

Clinic Office Representative

Office Representative- Camden Location

Inbound Sales Representative (Remote/Central Time)

Front Desk Representative - Saline Women's Clinic

Customer Engagement Specialist

Customer Service Representative

RECEPTIONIST

Patient Access Representative I- Bilingual Preferred

Patient Services Specialist

CHILDCARE ATTENDANT

Special Services Representative

Call Center Representative – Self Storage Company

Remarketing Representative (Little Rock, AR)

Housing Program Manager

Retail Associate

I want to receive the latest job alert for center representative in little rock, ar

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