Top 312 Customer service Jobs in Little Rock, Ar

Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Cashier/Customer Service
Family Leisure —Little Rock, AR
- From $15 an hour
- Weekends as needed
- In person
- Microsoft Excel
- Cash register
- In-person
- Paid training
- Health insurance
Quick Apply
Customer Service Analyst
Access Health Services LLC —Little Rock, AR
- Full-time
- Background check
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
Lending Services Specialist
AgHeritage Farm Credit Services —Little Rock, AR
- Full-time
- Customer service
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Member Services Representative
10 Fitness —Maumelle, AR
- $15 - $18 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply
1d
Customer Service Chat Representative - 100% Remote
Frontdoor —Little Rock, AR
- $16 - $17 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Employee stock purchase plan
- Disability insurance
3d
Customer Service Representative (CSR)
GT Marketplace LLC —Little Rock, AR
- $17 - $19 an hour
- Extended hours
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Care and Sales Advisor - I
Cable One —Maumelle, AR
- Urgently hiring
- Pass drug screening
- High school diploma or GED
- Ability to sit for extended periods
- Paid holidays
- Health insurance
Pharmacy Customer Service Associate
Walgreens —Little Rock, AR
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
10d
Front Office Administrator
Adams Pest Control —North Little Rock, AR
- From $17 an hour
- Full-time
- Background check
- Office
- Data entry
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Associate
Ollies Bargain Outlet, Inc. —Little Rock, AR
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Representative
U-Haul —Little Rock, AR
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
14h
Customer Service Associate
Walgreens —Little Rock, AR
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
1d
Customer Service Representative
RB Global —Little Rock, AR
- $17 - $19 an hour
- Full-time
- Computer literacy
- Typing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Office Coordinator
Retina Associates, P.A. —Little Rock, AR
- $18.80 - $21.00 an hour
- Overtime
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Quick Apply
13d
Unit Customer Service Specialist
Baptist Health Arkansas —Little Rock, AR
- Part-time
- English
- High school diploma or GED
- Medical terminology
2d
Customer Service Associate - Temporary
Walgreens —Little Rock, AR
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
2d
Airport Customer Service Agent - LIT
Unifi Aviation, LLC —Little Rock, AR
- $16.50 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Customer Service Associate I
Dollar Tree —Little Rock, AR
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Little Rock, AR
- $15.50 - $16.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply

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Escalation Manager - Customer Care Centers

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
High school diploma or GED
Team development
Stakeholder relationship building
Team building

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. The role ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards, including identification and reporting of suspicious activity. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.

Essential Job Functions:

Responsible for the Customer Care Escalation Queue, providing guidance and decision support to ensure responses align with established standards, with a focus on consistent decisioning, clear accountability, and disciplined follow-through.
Support improved escalation outcomes by coaching on-the-spot during live escalations and ensuring the escalation pathway is used appropriately.
Reinforce Customer Care standards for identifying and responding to unusual activity, including the requirement to submit an Unusual Incident Report (UIR) when appropriate.
Ensure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure.
Partners with stakeholders to continuously improve processes and refine procedures in response to evolving risk.
Prepares and delivers reporting on escalation activity, trends, and outcomes to support leadership visibility and decision-making.
Coordinates with cross-functional partners to resolve complex escalations and ensure alignment with operational, compliance, and risk requirements.
Responsible for hiring, developing, coaching, leading, and retaining top talent capable of high-level performance in their respective positions.
Performs other duties as assigned.

Knowledge, Skills & Abilities:

Ability to utilize discretion and sound judgment in decision-making.
Strong decision-making ability in escalated customer interactions.
Ability to demonstrate excellent and customer service skills, balancing customer experience with risk controls.
Ability to communicate effectively both verbally and in writing with the ability to provide calm, clear, direction during live escalations.
Strong documentation discipline and ability to reinforce procedural adherence.
Ability to maintain confidentiality
Ability to demonstrate accuracy, thoroughness, and attention to detail.
Ability to demonstrate effective interpersonal skills to build collaborative work relationships and create a team environment

Basic Qualifications:

High school diploma or equivalent required; Bachelor’s degree in business or relevant field preferred.
5+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required.
2+ years of work experience in contact center risk support, fraud servicing, or escalations required.
1+ year experience leading or influencing frontline teams through coaching, real-time guidance, and process reinforcement required.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#LI-JR1

#HP

Position can also be also located in these locations: Alpharetta, Georgia

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Apply Now

Refine Your Search

customer service jobs in little rock, ar

Escalation Manager - Customer Care Centers

Cashier/Customer Service

Customer Service Analyst

Lending Services Specialist

Member Services Representative

Customer Service Chat Representative - 100% Remote

Customer Service Representative (CSR)

Customer Care and Sales Advisor - I

Pharmacy Customer Service Associate

Front Office Administrator

Customer Service Associate

Customer Service Representative

Customer Service Associate

Customer Service Representative

Front Office Coordinator

Unit Customer Service Specialist

Customer Service Associate - Temporary

Airport Customer Service Agent - LIT

Customer Service Associate I

Seasonal (Temporary) Customer Service Call Center Agent

I want to receive the latest job alert for customer service in little rock, ar

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