Top 16 Helpdesk technician Jobs in Little Rock Ar

Technical Specialist
Datamax Inc —Little Rock, AR
- $50,000 - $60,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Asset Manager / Technical Support
viva —Little Rock, AR
- $21.64 - $26.64 an hour
- Google Workspace
- Computer science
- Computer Science
2d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Little Rock, AR
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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MAINTENANCE SERVICE TECHNICIAN - The Fitzroy Chenal
ARLINGTON PROPERTIES LLC —Little Rock, AR
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
4d

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Technical Specialist

Datamax Inc -
Little Rock, AR

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Desktop computer repair
MCSA
IT user and group management
Wireless networking
Phone communication
Technical documentation
MCSE
In-person customer service
Software implementation
Hardware maintenance
Microsoft Exchange
Mid-level
Windows
Software installation
Sonicwall
Hyper-V
Firewall configuration
Analysis skills
Email configuration (technical support)
Cloud service support
Productivity software support
Task prioritization
Desktop (troubleshooting support)
Computer management
Hardware configuration
CompTIA Network+
Customer support ticket management
WAN
Vendor communication
Server virtualization

Full Job Description

Little Rock, AR (Central Arkansas Territory)

Full-Time | Monday–Friday with after hours as needed

$50,000–$60,000

About Datamax

At Datamax, we are committed to Creating Raving Fans®—for both our customers and our employees. For over 65 years, we’ve built our reputation on rapid response, resourceful solutions, and delivering real return on technology investments.

About the Role

Datamax of Arkansas is seeking a customer-focused IT Support Technician / Technology Specialist to provide external end-user support, hardware and software maintenance, network administration assistance, troubleshooting, and IT project support. This role serves as a critical bridge between users, vendors, and internal technology teams, ensuring reliable technology operations across the organization.

The ideal candidate is a self-starter with strong technical aptitude, excellent communication skills, and the ability to diagnose and resolve technology issues quickly while maintaining a high level of customer service. This is an excellent role for someone looking to grow from help desk support into systems administration, network administration, or infrastructure engineering.

Responsibilities

Desktop & End-User Support

Provide first- and second-level technical support for external clients.
Troubleshoot hardware, software, operating system, and application issues.
Configure user accounts, cloud services, devices, and workplace technology.
Deliver professional customer service via phone, remote support, and in-person interactions.

Hardware & Software Administration

Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and software applications.
Support Microsoft Windows on premises / cloud environments and productivity platforms.
Coordinate with internal teams and external vendors to resolve technical issues.

Network Support

Assist with LAN, WAN, wireless, firewall, and infrastructure support.
Work with network vendors and service providers when escalation is required.
Support technologies including Cisco, SonicWall, Datto, WatchGuard, Active Directory, Microsoft Servers, Exchange, VMware, and Hyper V environments.

Troubleshooting & Problem Resolution

Investigate and resolve complex technical issues affecting users and business systems.
Diagnose problems resulting from system upgrades, patches, hardware failures, and application changes.
Prioritize multiple support requests while maintaining service quality.
Clearly document problem resolution in ticketing system.

IT Projects & Team Collaboration

Participate in technology deployments, testing, upgrades, and infrastructure projects.
Assist IT leadership with planning and implementation initiatives.
Maintain accurate documentation and follow established processes and procedures.

Qualifications

4+ years of IT support, help desk, desktop support, or network support experience.
Experience supporting Windows Server and Active Directory environments with exceptional troubleshooting and analytical skills.
Experience interacting directly with end users in a professional support capacity with a customer-first mindset.
Ability to multitask and prioritize competing demands.
Earn technical certifications and continuously develop skills.
Technical Skills:
- Windows Desktop administration.
- Windows Server implementation and management.
- Active Directory migration and management experience.
- Network troubleshooting and infrastructure support.
- Hardware repair and maintenance.
- Microsoft Exchange and Microsoft cloud ecosystem management.
- Virtualization platform implementation and management experience (Hyper V preferred).
- Firewall technologies (SonicWall, Cisco, WatchGuard) preferred.
Certifications:
- CompTIA A+
- CompTIA Network+
- MCSA, MCSE, or equivalent Microsoft certifications
- Other relevant infrastructure or networking certifications are valued.

What We Offer

Base Salary: $50,000–$60,000
401(k) with company match
Medical, dental, and vision insurance
Paid time off
Tuition reimbursement & professional development
Life insurance + FSA
Employee assistance program
Employee referral program

Why Join Datamax?

At Datamax, you will have the opportunity to make a meaningful impact within a growing organization while collaborating with talented professionals who are committed to delivering exceptional service to our customers. We value teamwork, innovation, and continuous improvement, and we invest in the success of our employees. If you are ready to build a rewarding career in sales with a company that values growth, support, and success, Datamax is the place for you.

Datamax is proud to be an Equal Opportunity Employer. We are also a drug-free workplace that requires candidates to submit and pass a drug screening prior to employment.

Quick Apply

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helpdesk technician jobs in little rock ar

Technical Specialist

IT Asset Manager / Technical Support

Now Hiring IT and Telecom Field Technicians

MAINTENANCE SERVICE TECHNICIAN - The Fitzroy Chenal

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