About North Country Healthcare (NCH):
North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a valued team member this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.
POSITION SUMMARY:
Adhering to System Values, Service Excellence and Standards of Behavior, the Program Support Coordinator provides administrative, operational, and clinical support to the Home Health, Hospice, and Long-Term Care programs. This role serves as a key coordination partner supporting patient care operations, program workflows, and interdisciplinary communication.
Working closely with clinical teams and leadership, the Program Support Coordinator helps ensure timely communication, organized workflows, and coordinated support across multiple service lines. This position functions as a central support role—similar to an “air traffic control” model—helping manage information flow, follow-up, and operational continuity.
ESSENTIAL QUALIFICATIONS
Education:
- Graduate of an accredited Medical Assistant program or practical nursing program required.
Certification:
- Medical Assistant certification or Licensed Practical Nurse (LPN) credential preferred; equivalent healthcare support experience considered.
- All employees and contracted staff will have either successful completion of an American Heart Association* accredited course in Basic Life Support (BLS), or ACLS and PALS combined. (for clinical staff), Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis.
- Refer to the NCH Life Support Certification Policy for position specific requirements.
Licensure:
- Current licensure, registration, or certification as applicable to role and state requirements.
Skills:
- Strong organizational, communication, and customer service skills with the ability to manage multiple priorities and technology platforms in a fast-paced environment while maintaining professionalism, discretion, confidentiality, and strong team collaboration.
Work Experience:
- Experience in Home Health, Hospice, Long-Term Care, or medical office settings preferred, including experience with EMR systems and healthcare documentation.
ESSENTIAL FUNCTIONS:
- Assists with coordination of patient care services across Home Health, Hospice, and Long-Term Care programs.
- Supports communication with staff, patients, families, providers, and community partners while maintaining patient-centered service.
- Assists with obtaining, organizing, and maintaining clinical documentation and supporting records.
- Reviews and appropriately routes incoming clinical information and documentation to support timely follow-up.
- Supports medication, medical supply, and durable medical equipment coordination as directed by clinical staff.
- Supports Long-Term Care program operations and related workflows, including referral, intake, and care coordination processes as assigned.
- Supports daily program workflows and operational functions across service lines and assists leadership with tracking, follow-up, and workflow coordination.
- Maintains and organizes patient-related records and program documentation and supports EMR workflow management, data entry, and task completion as appropriate.
- Monitors reports, work queues, and operational trackers to support timely follow-up and continuity of care.
- Assists with coordination and preparation for meetings, interdisciplinary team meetings, and related follow-up activities.
- Supports compliance-related workflows, documentation collection, and record organization in accordance with organizational standards.
- Provides excellent customer service and serves as a professional and welcoming point of contact for internal and external stakeholders.
- Escalates clinical, operational, or customer concerns appropriately to leadership and supports continuity across interdisciplinary teams.
- Assists with special projects, quality initiatives, and operational improvement efforts while promoting collaborative relationships throughout the organization.
- Demonstrates commitment to excellence, patient-centered care, professionalism, discretion, and confidentiality at all times.
- Performs additional duties as assigned.
North Country Healthcare is committed to providing equal employment opportunities to all applicants and employees. North Country Healthcare and its affiliates do not exclude people or treat them differently because of race, color, national origin, age, disability or any other protected class. Employment decisions are made based on job‑related qualifications, skills, and business needs, and without unlawful discrimination in accordance with applicable federal, state, and local laws.
North Country Healthcare provides reasonable accommodation to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, as required by law. Applicants who require reasonable accommodation to complete the application process, participate in interviews, or undergo pre‑employment testing should contact [email protected].
