Position Description
The Account Manager is responsible for managing customer relationships, estimating projects, and overseeing the successful execution of assigned projects. This role is critical in driving revenue growth, providing excellent customer service, and building strong networks within the market. The Account Manager will handle "Come Do" or service work as well as project work, ensure customer satisfaction, and achieve annual revenue goals. This is a full-time position, with a competitive salary and comprehensive benefits offered.
Duties and Responsibilities
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Estimate and prepare proposals for assigned projects.
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Communicate known project hazards, risk.
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Oversee the management of projects, ensuring they are completed incident free, on time, within budget, and to client specifications.
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Handle project and/or service ("Come Do") work as required, responding promptly to customer needs.
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Meet annual sales volume goal of $3M - $5M+.
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Develop and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.
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Ensure high levels of customer satisfaction by addressing inquiries and resolving issues efficiently.
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Provide consistent follow-up and communication with clients throughout the project lifecycle.
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Identify new business opportunities within the assigned market and maintain a robust pipeline of potential projects.
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Foster and develop partnerships that lead to revenue growth and increased market share for Penhall Company.
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Work closely with the Branch Manager, sales team, and other departments to align project goals with overall company objectives.
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Communicate project progress, potential issues, and client feedback to relevant stakeholders.
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Collaborate with internal teams to ensure projects are completed efficiently and to the client’s satisfaction.
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Achieve annual revenue targets by successfully managing project delivery and cultivating client relationships.
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Track and report on performance metrics, identifying areas for improvement and adjusting strategies to meet goals.
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Build a network of industry contacts and maintain relationships with key stakeholders to enhance business opportunities.
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Participate in community and industry events to increase brand awareness and establish Penhall Company as a trusted service provider.
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Perform additional duties as assigned by the Branch Manager or other leadership.
Essential Core Competencies
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Relationship Management: Proven ability to develop and maintain strong, long-term relationships with clients.
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Collaboration: Strong team player with the ability to work across departments to achieve common goals.
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Communication: Clear and effective verbal and written communication skills.
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Customer Focus: Commitment to understanding and meeting customer needs.
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Builds Networks: Actively develops networks of professional contacts to drive business success.
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Being Resilient: Ability to remain positive and motivated in the face of challenges.
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Situational Adaptability: Ability to adjust approach and behavior to fit the dynamic needs of projects, clients, and the organization.
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Ensures Accountability: Holding oneself and others accountable to meet commitments.
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Drives Results: Consistently achieving results, even under challenging circumstances.
Position Requirements
Need to Have and Nice to Have
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Associate’s degree or equivalent industry experience required; Bachelor’s degree preferred.
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At least 3-5 years of experience in project management, estimating, or sales within the construction or related industry preferred.
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Valid, unrestricted driver's license with clean driving record.
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Ability and willingness to travel for company business throughout the local area to call on customers, visit jobsites, attend job walks, etc.
- Strong project management and organizational skills.
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Excellent interpersonal and relationship management abilities.
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Proficient verbal and written communication skills.
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Strong customer service orientation, with the ability to address client needs effectively.
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Ability to prioritize tasks and adapt to changing project demands.
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Working knowledge of OSHA Construction Safety Standards.
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Proficiency in Microsoft Office Suite and other related software.
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Display a professional and courteous attitude to co workers, supervisors and the general public at all times
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Versatility, flexibility, and a willingness to work within constantly changing priorities and sometimes conflicting deadlines.
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Reliable and punctual attendance.
- Selected candidates for all positions must submit to and successfully pass post offer pre-employment drug/alcohol screen, background check and motor vehicle records check.
Physical Requirements
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
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Ability to walk job sites as needed.
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May be required to travel to job sites or other locations as necessary.
Employer Disclosure Statement
The above statements and job description is not intended to describe the nature and level of work being performed within this job. They are not intended to be an exhaustive list of all responsibilities, duties and tasks. Other similar or additional duties are performed as signed.
We E-Verify. We will provide the Federal Government with information from your Form I-9 to verify you are legal for employment in the United States.
Application Instructions
Penhall Company has been shaping the future of concrete services for over 65 years. As the nation’s leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise—we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.
At Penhall Company, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Every single Penhall Company employee moves our company forward. If you are self-motivated and find a job well-done to be the ultimate reward, you'll fit right in!
We offer a comprehensive benefits package which includes medical, dental, vision, and life/AD&D/LTD insurance; paid sick leave, paid vacation, a 401(k)-retirement savings plan with contribution; Employee Assistance Program and a culture that values opportunity for growth, development, and internal promotion.
Equal Opportunity Information
Penhall Company is a Drug-Free Workplace and Equal Opportunity Employer.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Penhall Company has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
We provide reasonable accommodation to qualified veterans/individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected].
AI-Assisted Hiring and Automated Decision Tool Disclosure
The Company may use Artificial Intelligence (“AI”), machine learning technologies, and/or automated decision-making tools to assist in certain aspects of the recruitment and hiring process, including reviewing applications, resumes, assessments, and candidate qualifications. These tools are used to support the evaluation process and are not used as the sole basis for employment decisions.
All employment decisions are ultimately made by qualified Company representatives. The Company maintains human oversight of hiring decisions and does not permit automated systems to make final employment determinations independently.
The Company is committed to equal employment opportunity and to complying with all applicable federal, state, and local employment, privacy, and anti-discrimination laws. The Company does not intentionally use AI systems in a manner that unlawfully discriminates against applicants or employees based on any protected characteristic under applicable law.
Applicants may request reasonable accommodations, alternative evaluation methods, or additional information regarding the Company’s use of automated tools by contacting Human Resources.
Where required by applicable law, the Company may provide additional notices regarding the use of automated decision-making tools, data practices, retention periods, or bias audit information..
