Description:
The Banquet Captain is responsible for overseeing and coordinating all aspects of private events. From leading staff to ensuring guest satisfaction, your responsibilities are key to the success of each event. You will serve as the primary point of contact for hosts, ensuring the seamless execution of event details, from setup to breakdown, while maintaining high standards of service and cleanliness. The ideal candidate should possess a strong sense of urgency, demonstrate excellent teamwork skills, follow directions accurately, and consistently adhere to the work schedule with punctuality
Job Responsibilities include but not limited to:
-
Adhere to the event checklist and ensure all tasks are completed according to schedule.
-
Maintain a flexible schedule, reporting for day or night shifts on time.
-
Familiarize yourself with event details outlined in Banquet Event Orders (BEOs) and follow instructions from management.
-
Prepare and submit requisition forms for necessary equipment and supplies.
-
Communicate effectively with banquet team members using designated communication forms to ensure smooth event operations.
-
Coordinate and assist in event setup and breakdown in an organized and efficient manner, following BEOs closely.
-
Steps-of-Service Implementation: Implement event steps-of-service and delegate staff tasks accordingly based on managerial instructions.
-
Supervise and direct event staff, ensuring they carry out assigned duties effectively.
-
Adhere to quality standards, departmental policies, and procedures at all times.
-
Engage with party hosts in a friendly and accommodating manner.
-
Communicate effectively with Front of House and Back of House managers to address special requests and resolve issues promptly.
-
Complete assigned side work and support new server training as needed.
-
Provide detailed post-event documentation, highlighting any areas for improvement, and reconcile consumption reports.
Compensation & Benefits:
-
Pay: $20 base hourly pay plus service charge averaging $33.00 - $40.00 per hour
-
401(k) Matching
-
Aflac Supplemental
-
Employee Discount
GROW WITH US
Appellation is a culinary-focused hotel company that embraces authenticity and locality in everything we do. We believe in the power of regional character, community, and culture to create exceptional experiences for our guests. Appellation gathers the best from each of our destinations to nurture the growth of the next generation of hoteliers and culinarians. Every element of an Appellation experience is true to place, thoughtfully composed, and crafted with the highest regard to quality.
Wine & Roses, operated by Appellation, offers the perfect setting for romantic getaways, special occasions, business events, and more. As San Joaquin’s leader in hospitality and culinary excellence, we provide a strong team atmosphere and career growth opportunities in various fields, including hotel industry, culinary arts, event planning, spa & wellness, administration, and management.
Visit www.winerose.com to learn more about our resort.
Requirements:
- At least 2 years of supervisory experience in Food & Beverage industry
-
The position requires strong leadership, excellent communication, and organization skills
-
Strong interpersonal skills and ability to contribute to the overall atmosphere of teamwork with fellow Team Members.
-
Effectively able to communicate meal requirements, dietary needs, and special request to kitchen
-
Is effective at time management, prioritizing tasks working under stress, and exercising good judgment with guest and employee situations and challenges
-
Must have flexibility in performing different job roles within the department
-
Strong interpersonal skills and ability to contribute to the overall atmosphere of teamwork with fellow Team Members.
-
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
-
Proficient in computer systems used in administrative tasks
-
Flexible and adaptable
-
Ability to work in fast paced environment, remain calm under pressure, and multi-task
-
Solution-driven team player
-
Flexible availability including nights, weekends, and holidays
In order to perform the duties and requirement for this job, you must have the following physical abilities:
Must be able to push carts weighing up to 250 lbs. with or without the aid of another team member.
Manual dexterity to operate job related equipment.
Constant: walking, standing and repetitive use of hands, arms, and legs
Frequent: bending and bending of neck, grasping, pushing, pulling, and reaching below, above and at shoulder level, lifting of chairs and tables for reset of rooms.
Occasional: twisting of neck, power grasping, climbing stairs while carrying trays and products for events.
