Top 17 Call center specialist ii Jobs in Lodi, Ca

Call Center Specialist II
Farmers & Merchants Bank of Central California —Lodi, CA
- $21.40 - $24.61 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick Apply
BMW Elk Grove Acquisition Specialist
NIELLO BAVARIAN AUTOMOBILES II INC —Elk Grove, CA
- $2,930 - $10,000 a month
- Weekends as needed
- Dealership
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Elk Grove Branch - Member Service Specialist III (Full-Time)
Golden 1 Credit Union —Elk Grove, CA
- $23.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
ADMINISTRATOR I, FRANCHISE TAX BOARD
Franchise Tax Board —Sacramento County, CA
- $8,056 - $10,583 a month
- Weekends as needed
- Clean driving record
- Writing skills
- Mid-level
- Free parking
10d
HOUSING FINANCE SPECIALIST (MANAGEMENT SERVICES)
CA Housing Finance Agency —Sacramento County, CA
- $6,623 - $8,290 a month
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
Member Service Specialist (Elk Grove) (Full-Time/Part-Time)
Golden 1 Credit Union —Elk Grove, CA
- $20.50 - $25.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Counselor
Pinnacle Treatment Centers —Stockton, CA
- $20 - $30 an hour
- Part-time
- LMFT
- Licensed Clinical Social Worker
- LPC
- Continuing education credits
- Paid holidays
Quick Apply
OB Hospitalist
Medical Clinic of Sacramento —Sacramento, CA
- $330,000 - $339,000 a year
- Full-time
- Medicine
- Surgery
- Inpatient
Medical Director I
WelbeHealth —Elk Grove, CA
- $303,534 - $370,011 a year
- No weekends
- Medicine
- Doctoral degree
- Nursing home
- Paid holidays
- Relocation assistance
Quick Apply

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call center specialist ii jobs near lodi, ca

Call Center Specialist II

Farmers & Merchants Bank of Central California -
Lodi, CA

Quick Apply

Job Details

Full-time
$21.40 - $24.61 an hour

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
Word embeddings
English
High school diploma or GED
Desktop applications
Telephone systems
Multi-line phone systems

Full Job Description

Call Center Specialist II

Department: Central Operations/Call Center

Location: Lodi

Salary: $21.40 - $24.61 (Commensurate with experience and qualifications)

Supervises Others: No

Employment Status: Full-Time (40hrs) Hourly, Non-Exempt - Benefited – Mon - Fri

F&M Bank’s Call Center Specialists are responsible for assisting customers via phone and online chat with simple to complex questions regarding their account(s) and related services offered by the Bank. They are the “voice” of the Bank to our customers and, as such, are expected to provide exemplary customer service with efficiency and accuracy, while maintaining a friendly, professional demeanor, and communicating effectively. Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high-quality service to internal and external Bank customers.

Who are we looking for?

Key Responsibilities

Customer Support: Promptly and professionally respond to customer inquiries regarding account balances, debit cards, transactions, and fees, and provide support for our Online and Mobile Banking applications.
Issue Resolution: Efficiently troubleshoot and resolve customer issues such as transaction disputes, technical difficulties with online banking, and general complaints, escalating complex problems to management as needed.
Account Maintenance: Process customer requests for account changes, stop payments, address updates, password resets, etc., ensuring accuracy and confidentiality.
Product Promotion: Educate customers on the bank's full range of products and services and identify opportunities for cross-selling and upselling based on customer needs.
Compliance & Quality: Adhere to all banking laws, regulations, and internal policies, maintaining high call quality and service standards, including robust customer authentication and confidentiality protocols to protect customer data and ensure compliance with banking regulations.
Documentation: Accurately document all customer interactions and resolutions in the customer relationship management (CRM) software or other relevant systems.
Dependable attendance and punctuality by all employees are critical to the Bank’s success. Must be reliable and maintain an excellent attendance record.

Also required:

Successful completion of a credit check is a condition of employment
Minimum of high school diploma or equivalent, college work/degree preferred
One year work experience in Customer Service, preferably for a Financial Institution (bank or credit union)
Multi-tasker with a desire to go the extra mile to service our customers
Superb written and verbal communication skills, with an emphasis on correct English grammar
Ability to use a multi-line telephone system and various computer-based applications, including Microsoft Office (Word, Excel, and Outlook); must have the ability to quickly learn and utilize new and updated system applications

F&M Bank

We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

Quick Apply

Refine Your Search

call center specialist ii jobs in lodi, ca

Call Center Specialist II

BMW Elk Grove Acquisition Specialist

Elk Grove Branch - Member Service Specialist III (Full-Time)

ADMINISTRATOR I, FRANCHISE TAX BOARD

HOUSING FINANCE SPECIALIST (MANAGEMENT SERVICES)

Member Service Specialist (Elk Grove) (Full-Time/Part-Time)

Counselor

OB Hospitalist

Medical Director I

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