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General Help Desk

Conservice LLC -
Logan, UT

Quick Apply

Job Details

1 day ago

Qualifications

High school diploma or GED

Full Job Description

Position Overview

This is an onsite position based in our Logan, Utah office. As a member of the Help Desk team, you will be the front line of technical support at Conservice—the first point of contact when employees run into computer problems. You will work directly with end users both in person and remotely to troubleshoot hardware and software issues, resolve account problems (expired passwords, lockouts, access requests, and the like), and support computer deployments from the moment a machine is delivered through full setup at the user's workstation.

This role is a great fit for someone who enjoys solving problems, likes working with people, and wants to build a strong foundation in IT support. Evening and weekend hours may occasionally be required based on the needs of the company.

Key Responsibilities

Serve as the first point of contact for end users seeking technical assistance in person, by phone, by email, and through the ticketing system.
Diagnose and resolve issues related to computer hardware, software, peripherals, and user accounts.
Ask clarifying questions to accurately identify the nature of each problem, then walk users through the resolution step by step.
Handle account-related requests such as password resets, account lockouts, and access provisioning.
Image, configure, and deploy new computers, and set them up at user workstations.
Install, modify, and repair hardware and software, and connect peripherals for users.
Run diagnostics to identify and resolve performance or connectivity problems, including issues across local and wide area networks (LAN/WAN).
Maintain the day-to-day performance and reliability of end-user systems.
Document internal procedures and contribute to the team knowledge base.
Provide basic training to help users get the most out of their tools.
Follow up with users to confirm issues are fully resolved and gather feedback on their experience.
Track recurring problems and run reports to identify trends that may signal a larger underlying issue.

What Success Looks Like

In this role, success means users feel supported and confident, issues are resolved quickly and thoroughly, and equipment is deployed smoothly and on time. A strong Help Desk Technician builds trust through clear communication, reliable follow-through, and a steady, patient approach—while steadily growing their technical skills and taking on more complex challenges over time.

Requirements:

Required Qualifications

Strong customer-service orientation and a genuine willingness to help.
Clear oral and written communication skills.
Strong problem-solving and troubleshooting ability.
Quick to learn new tools, systems, and processes.
Works well both independently and as part of a team.
Solid planning and organizational skills with attention to detail.
Ability to stay calm and effective under pressure.
High school diploma or equivalent.

Preferred Qualifications

Prior help desk, technical support, or customer service experience.
Familiarity with Windows and macOS environments.
Experience with ticketing systems, remote support tools, or endpoint management software.
Working knowledge of account management platforms (e.g., Active Directory, Google Workspace).
A+ or similar entry-level IT certification

Quick Apply

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