Top 6 It support Jobs in London, Ky

IT Desktop Support Technician
CIS IT Inc. —Corbin, KY
- $21.57 - $22.65 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid time off
- Retirement plan
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21h

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IT Desktop Support Technician

CIS IT Inc.
Corbin, KY

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Job Details

Permanent | Full-time
$21.57 - $22.65 an hour
21 hours ago

Benefits

Paid time off
Retirement plan

Qualifications

Desktop computer repair
Computer science
Email customer support
Computer Science
Wireless networking
Phone communication
Procedural guides
IT asset management
Technical documentation
Laptop (troubleshooting support)
Hardware maintenance
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
High school diploma or GED
On-site repair services (office equipment)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
CompTIA Network+
Desktop applications
Networking equipment (troubleshooting support)
TeamViewer
Technical writing
macOS
IP networking
Productivity software
Technical support via email

Full Job Description

Job Summary

We are seeking a skilled and customer-focused IT Desktop Support Technician to join our team. This role involves providing technical support for hardware, software, and network issues, both onsite and remotely. The ideal candidate will be a proactive problem-solver with excellent communication skills and the ability to manage multiple tasks efficiently.

Key Responsibilities

Onsite Support

Diagnose and resolve hardware and software issues on workstations, laptops, printers, and other peripherals.
Install, configure, and maintain desktop applications and operating systems.
Set up and troubleshoot network connections, including wired and wireless networks.
Perform hardware repairs or coordinate with external vendors when necessary.
Assist with equipment moves, new employee setups, and workstation optimization.

Remote Support

Provide remote technical support via phone, email, or remote desktop tools.
Troubleshoot software and connectivity issues for remote users.
Guide users through problem-solving steps and escalate complex issues as needed.
Ensure timely resolution of support tickets logged in the IT helpdesk system.

General Duties

Document technical procedures, issue resolutions, and FAQs for future reference.
Monitor and maintain inventory of IT equipment and software licenses.
Ensure compliance with IT policies, including security protocols and data protection.
Stay updated with emerging technologies and recommend improvements to current systems.
Be accountable for time and workload by accurately using the company’s ticketing and time-tracking systems.

Qualifications

Education & Experience

Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator required.
High school diploma or equivalent; a degree in IT, Computer Science, or a related field is preferred.
2+ years of experience in IT desktop support or a similar role.

Technical Skills

Proficiency in Windows and macOS operating systems.
Experience with remote support tools (e.g., TeamViewer, AnyDesk).
Strong knowledge of Microsoft Office 365 applications and troubleshooting.
Familiarity with networking basics (TCP/IP, DNS, VPN).
Hands-on experience with hardware troubleshooting and repairs.

Soft Skills

Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Patience and ability to explain technical issues to non-technical users.
A proactive approach to problem-solving and attention to detail.

Working Conditions

Hybrid work model, with onsite presence required for specific tasks and projects.
Require occasional travel client sites.
Ability to lift and move IT equipment weighing up to 50 pounds.

Job Types: Full-time, Permanent

Pay: $21.57 - $22.65 per hour

Benefits:

Paid time off
Retirement plan

Experience:

IT support : 2 years (Required)

License/Certification:

IT related certification or degree? (Required)

Location:

Corbin, KY 40702 (Preferred)

Ability to Commute:

Corbin, KY 40702 (Preferred)

Work Location: Hybrid remote in Corbin, KY 40702

Quick Apply

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