Top 402 Healthcare program manager Jobs in Long Beach, Ca

Program Manager, Ambulatory Patient Experience
Torrance Memorial Physician Network —Torrance, CA
- $38 - $61 an hour
- Full-time
- Oracle
- Clinic
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Assistant Program Manager DMH
Step Up on Second, Inc —Los Angeles, CA
- $80,000 - $88,000 a year
- Full-time
- Hybrid work
- Background check
- LMFT
- Psychiatry
- Paid holidays
- Health insurance
Quick Apply
Director Quality and Performance Excellence
Community Hospital of Huntington Park —Huntington Park, CA
- $139,588.80 - $205,233.60 a year
- Hospital
- Customer service
- 5 years
Quick Apply
Program Manager - FSP
SCHARP —Los Angeles, CA
- $96,600 a year
- On call
- Computer literacy
- Urgent Care
- Mid-level
Quick Apply
Program Manager - Behavioral Health FSP
SCHARP —Los Angeles, CA
- $96,600 a year
- On call
- Background check
- Computer literacy
- Urgent Care
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Program Manager
Children's Hospital Los Angeles —Los Angeles, CA
- $79,934 - $137,030 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- 5 years
Program Manager Clinical, Senior
Blue Shield of California —Long Beach, CA
- $90,860 - $136,290 a year
- Full-time
- Hybrid work
- Background check
- LVN
- RN License
- Work from home
1d
Community Health Program Manager II
L.A. Care Health Plan —Los Angeles, CA
- $88,854 - $142,166 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Wellness program
- Health insurance
Program Manager, Healthcare Services (Enhanced Care Mgmt - PST hours)
Molina Healthcare —Los Angeles, CA
- $84,067 - $163,931 a year
- Full-time
- LMFT
- Nursing
- LVN
- Health insurance
Mobile Program Manager
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $88,339 - $131,662 a year
- Full-time
- English
- 3 years
- Ability to climb stairs
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Program Coordinator
Tarzana Treatment Centers, Inc —Long Beach, CA
- $29.58 - $37.02 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Community Health Program Manager III
L.A. Care Health Plan —Los Angeles, CA
- $102,183 - $163,492 a year
- Full-time
- 5 years
- Writing skills
- Office
- Wellness program
- Health insurance
7d
ECM Program Manager
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $81,201 - $120,981 a year
- Full-time
- Spanish
- Nursing
- Microsoft Excel
Quick Apply
5d
Manager, Compliance (Program Integrity)
WelbeHealth —Los Angeles, CA
- $109,240.54 - $144,197.50 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Senior Program Manager - Remote CA
Molina Healthcare —Long Beach, CA
- $84,067 - $163,931 a year
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Continuous improvement
- Health insurance
Program Manager, Medicare Stars & Quality Improvement (Remote in California)
Molina Healthcare —Los Angeles, CA
- $84,067 - $163,931 a year
- Full-time
- Remote
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
6d
Patient Advocate - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $71,386 - $116,865 a year
- 8 hour shift
- Acute care
- Writing skills
- Inpatient
5h
Program Manager, Community Health
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
13d
Program Manager, Healthcare Services (Community Supports - PST hours)
Molina Healthcare —Los Angeles, CA
- $84,067 - $163,931 a year
- Full-time
- LMFT
- Nursing
- LVN
- Health insurance
Program Manager, Ambulatory Services - Spine Center - Full Time 8 Hour Days (Exempt) (Non-Union)
USC —Los Angeles, CA
- $81,120 - $133,010 a year
- 8 hour shift
- Microsoft Excel
- Analysis skills
- Bachelor's degree

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Program Manager, Ambulatory Patient Experience

Torrance Memorial Physician Network
Torrance, CA

Quick Apply

Job Details

Full-time
$38 - $61 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Dashboard development
Teamwork
Program management
Data visualization software proficiency
Web-based survey tools
Presentation software
Outpatient clinic experience
CMS
Customer satisfaction tracking
Dashboard creation support
Managing survey projects
Reporting and dashboarding tools
Survey analysis
Bachelor's degree
Digital survey tools
Survey research
Managing projects
Data visualization
Healthcare performance metrics analysis
Data analytics technologies
Cross-functional communication
HEDIS
Survey and questionnaire facilitation

Full Job Description

Job Overview
The Program Manager, Ambulatory Patient Experience is responsible for designing, implementing, and managing initiatives that measurably improve the patient experience across Torrance Memorial Physician Network’s clinic locations. This role serves as a central driver for patient satisfaction strategy, survey analytics, service recovery, and frontline staff engagement—translating data into actionable improvement plans aligned with organizational goals.

This role partners closely with operational, clinical, and analytics teams to implement patient experience initiatives and drive measurable improvement.

Working closely with clinical and administrative leadership, this individual champions a culture of patient-centered care, leveraging structured survey data, real-time feedback channels, and evidence-based methodologies to elevate every touchpoint of the ambulatory care journey

Patient Experience Strategy & Program Management

Lead the design, execution, and continuous improvement of TMPN’s ambulatory patient experience strategy across clinic sites.
Develop and maintain a comprehensive patient experience roadmap with measurable KPIs, milestones, and accountability structures.
Manage vendor relationships for patient satisfaction survey platforms (e.g., Press Ganey, NRC Health) and ensure optimal configuration, distribution, and response rates.
Coordinate and facilitate Patient Experience Committees, working groups, and cross-functional improvement teams.

Data Analytics & Performance Reporting

Analyze survey data, online reviews, and patient grievance trends to identify improvement opportunities.
Partner to develop and maintain executive-level dashboards and scorecards that track performance by site, provider, and domain (e.g., access, communication, care coordination).
Translate data into clear insights and actionable recommendations for physicians, site managers, and senior leadership.
Monitor and report on benchmarks relative to regional and national percentile rankings.

Service Recovery & Patient Advocacy

Oversee the patient complaint and grievance resolution process, ensuring timely, empathetic, and policy-compliant follow-up.
Support the development and implementation of standardized service recovery protocols across TMPN clinics, including frontline empowerment practices.
Partner with risk management and compliance to ensure alignment on escalated concerns.

Training, Coaching & Culture Building

Support the development and delivery of patient experience training for clinical and non-clinical staff, including communication skills, empathy-based de-escalation, and phone etiquette.
Implement and manage secret shopper and mystery caller programs, sharing findings and partnering with site leadership on coaching plans.
Serve as a visible champion for service excellence, fostering a culture where the best ideas come from people closest to the work.

Operational Improvement & Collaboration

Partner with Population Health, Quality, and Clinical Operations teams to integrate patient experience into value-based care workflows and HEDIS-related outreach.
Identify and support implementation of operational improvements to reduce friction in scheduling, check-in, wait times, and care transitions

QUALIFICATIONS

Required

Bachelor’s degree required.
Minimum 4 years of experience in patient experience, quality improvement, or healthcare operations in an ambulatory or medical group setting.
Experience in multi-site physician network or similar ambulatory environment.
Familiarity with CMS Star Ratings, HEDIS measures, and value-based care models.
Experience working with patient satisfaction survey platforms (e.g., Press Ganey, NRC Health, CG-CAHPS) and translating insights into actionable improvements.
Strong data analysis and visualization skills; advanced proficiency in Excel and PowerPoint; experience building dashboards.
Excellent written and verbal communication skills, including presenting to executive and physician audiences.
Proven ability to manage multiple concurrent projects, engage diverse stakeholders, and drive measurable outcomes.

Preferred

Master’s degree (MBA, MHA, MPH).
Experience with EHR systems (e.g., Oracle Health/Cerner preferred) and digital patient engagement tools.

Pay: $38.00 - $61.00 per hour

Benefits:

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

healthcare program manager jobs in long beach, ca

Program Manager, Ambulatory Patient Experience

Assistant Program Manager DMH

Director Quality and Performance Excellence

Program Manager - FSP

Program Manager - Behavioral Health FSP

Program Manager

Program Manager Clinical, Senior

Community Health Program Manager II

Program Manager, Healthcare Services (Enhanced Care Mgmt - PST hours)

Mobile Program Manager

Program Coordinator

Community Health Program Manager III

ECM Program Manager

Manager, Compliance (Program Integrity)

Senior Program Manager - Remote CA

Program Manager, Medicare Stars & Quality Improvement (Remote in California)

Patient Advocate - Patient Experience - Full Time 8 Hour Days (Exempt) (Non-Union)

Program Manager, Community Health

Program Manager, Healthcare Services (Community Supports - PST hours)

Program Manager, Ambulatory Services - Spine Center - Full Time 8 Hour Days (Exempt) (Non-Union)

I want to receive the latest job alert for healthcare program manager in long beach, ca

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