Top 6097 School program staff Jobs in Long Beach, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
DSP Coach for Supported Employment & Tailored Day Services
ICAN California Abilities Network —Manhattan Beach, CA
- $21 - $23 an hour
- 8 hour shift
- Background check
- 18 years or older
- Spanish
- Health savings account
- Health insurance
Quick Apply
2d
DSP Coach for Supported Employment & Tailored Day Services
ICAN California Abilities Network —Long Beach, CA
- $21 - $23 an hour
- 8 hour shift
- Background check
- 18 years or older
- Spanish
- Health savings account
- Health insurance
Quick Apply
2d
Afterschool Program Facilitator
Elevo —Rowland Heights, CA
- $22 an hour
- Background check
- Current TB test
- High school diploma or GED
- Paid training
Quick Apply
Classroom Support Tutor
California Schools Talent Collaborative —Santa Ana, CA
- From $20.24 an hour
- Classroom
- Current TB test
- Computer literacy
- On-the-job training
Quick Apply
School Staff Assistant I
Torrance Unified School District —Del Amo, CA
- $4,925 - $5,988 a month
- Full-time
- High school
- Word processing
- Office
Administrative Assistant II
Consolidated Asset Management Services California O&M, LLC —Long Beach, CA
- $47.18 an hour
- Overtime
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
2d
Front Office Clerk OB/GYN
THE CHILDREN'S CLINIC —Long Beach, CA
- $22 - $23 an hour
- Full-time
- Microsoft Word
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Front Office Clerk
THE CHILDREN'S CLINIC —Long Beach, CA
- $22 - $23 an hour
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
DSP Coach for Supported Employment & Tailored Day Services
ICAN California Abilities Network —Torrance, CA
- $21 - $23 an hour
- 8 hour shift
- Background check
- 18 years or older
- Spanish
- Health savings account
- Health insurance
Quick Apply
2d
Program Aide - Personal Care
Specialized Community Healthcare —Long Beach, CA
- $17 - $18 an hour
- Part-time
- Bilingual
- Spanish
- CPR Certification
- Health insurance
- Paid time off
Quick Apply
Behavior Technician
Kyo Autism Therapy —Long Beach, CA
- $22.50 - $26.00 an hour
- Background check
- Current TB test
- Ability to lift 50 pounds
- Paid training
- Mileage reimbursement
Quick Apply
After School Program Leader
California Schools Talent Collaborative —Westminster, CA
- From $20.31 an hour
- Contract
- Classroom
- Serving
- Current TB test
- On-the-job training
Quick Apply
Early Childhood Educator - Hiring Now
Zen Educate US —Long Beach, CA
- $22 - $26 an hour
- Choose your own hours
- Background check
- Classroom
- Spanish
- 401(k)
- Paid sick time
Support Staff
Lighthouse Treatment, Inc —Anaheim, CA
- $17 - $20 an hour
- 8 hour shift
- Background check
- Spanish
- Vital signs
- Paid training
- Health insurance
Quick Apply
RN | School Nurse | SW Los Angeles | Full Time - Per Diem | 34811
RO Health —Long Beach, CA
- $38 - $42 an hour
- Part-time
- CPR Certification
- Medication administration
- RN License
- Paid training
- Health insurance
Quick Apply
7d
Program Leader
Think Together —Long Beach, CA
- $21 an hour
- Part-time
- School experience
- Classroom
- Current TB test
Quick Apply
14d
Substitute Preschool Teacher - Hiring Now
Zen Educate US —Long Beach, CA
- $22 - $26 an hour
- Choose your own hours
- Background check
- School experience
- Classroom
- 401(k)
- Paid sick time
Expanded Learning Program Leader
YMCA of Greater Long Beach —Long Beach, CA
- $18.00 - $18.50 an hour
- Part-time
- Background check
- 18 years or older
- Spanish
Quick Apply
14d
Resident Aide
Harbor Interfaith Services —San Pedro, CA
- From $20 an hour
- 8 hour shift
- HIPAA
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply

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school program staff jobs near long beach, ca

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

school program staff jobs in long beach, ca

Member Service Representative

DSP Coach for Supported Employment & Tailored Day Services

DSP Coach for Supported Employment & Tailored Day Services

Afterschool Program Facilitator

Classroom Support Tutor

School Staff Assistant I

Administrative Assistant II

Front Office Clerk OB/GYN

Front Office Clerk

DSP Coach for Supported Employment & Tailored Day Services

Program Aide - Personal Care

Behavior Technician

After School Program Leader

Early Childhood Educator - Hiring Now

Support Staff

RN | School Nurse | SW Los Angeles | Full Time - Per Diem | 34811

Program Leader

Substitute Preschool Teacher - Hiring Now

Expanded Learning Program Leader

Resident Aide

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