Top 5252 retail customer service representative Jobs in long beach ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Sales Representative
Coconut Funding —Newport Beach, CA
- From $20 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply
Sales Representative
Apex One Partners —Long Beach, CA
- $25 - $30 an hour
- Full-time
- Background check
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Sales Associate
Robbins Brothers —Costa Mesa, CA
- $45,000 - $90,000 a year
- Weekends as needed
- Merchandising
- Quality control
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Entry Level Marketing & Sales Associate
128 Sales Inc —Long Beach, CA
- $50,000 - $75,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Travel reimbursement
- Paid training
Quick Apply
Retail Store Associate
Visionary Pursuits —Long Beach, CA
- $20 - $25 an hour
- Part-time
- Background check
- Customer service
- High school diploma or GED
- 401(k)
- Employee discount
Quick Apply
Cashier
Home Depot —Signal Hill, CA
- $20 - $21 an hour
- 1 year
- Entry level
Cashier
Legends Global —Long Beach, CA
- $25.50 an hour
- Part-time
- High school diploma or GED
- Food service
- Ability to stand for extended periods
Seasonal Sales Associate
Tillys —Long Beach, CA
- $16.50 - $17.00 an hour
- Overtime
- Entry level
- Retail sales
- Employee discount
10d
Cashier
Food 4 Less —Signal Hill, CA
- $17.20 - $25.05 an hour
- Part-time
- Working with individuals with disabilities
- Adults
- Older adults
Sales Associate
BoxLunch & Hot Topic —Long Beach, CA
- $16.90 - $17.40 an hour
- Part-time
- 16+ years old
- Communication skills
- Entry level
Quick Apply
Customer Service Associate I
Dollar Tree —Signal Hill, CA
- $17.00 - $17.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Cashier
Ralphs —Long Beach, CA
- $17.30 - $28.95 an hour
- Part-time
- Working with individuals with disabilities
- Adults
- Older adults
9d
Part-Time Store Cashier/Stocker
ALDI —Long Beach, CA
- $20.00 - $22.10 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Paid parental leave
- AD&D insurance
20h
Cashier
Superior Grocers —Long Beach, CA
- $16.90 - $19.00 an hour
- Entry level
Quick Apply
Customer Service Associate
Dollar Tree —Long Beach, CA
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Merchandiser/Cashier
O'Reilly Automotive Stores —Long Beach, CA
- $16.90 - $24.90 an hour
- Merchandising
- Driving
- Organizational skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Sales Associate
Sunglass Hut —Long Beach, CA
- $16.90 - $20.68 an hour
- Temporary
- Cleaning
- Communication skills
- Entry level
- Health insurance
- Paid time off
Part-Time Retail Sales Associate
Twice Threaded —Long Beach, CA
- $18 - $20 an hour
- Part-time
- 1 year
- Entry level
- Health insurance
- 401(k)
Quick Apply
Retail Sales Associate - Belmont Shore
Pet Food Express —Long Beach, CA
- $17.70 - $18.70 an hour
- Part-time
- Heavy lifting
- Ability to walk for extended periods
- Cleaning
- Health insurance
- Paid time off
Quick Apply

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

retail customer service representative jobs in long beach ca

Member Service Representative

Sales Representative

Sales Representative

Sales Associate

Entry Level Marketing & Sales Associate

Retail Store Associate

Cashier

Cashier

Seasonal Sales Associate

Cashier

Sales Associate

Customer Service Associate I

Cashier

Part-Time Store Cashier/Stocker

Cashier

Customer Service Associate

Merchandiser/Cashier

Sales Associate

Part-Time Retail Sales Associate

Retail Sales Associate - Belmont Shore

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