Top 7606 Change manager Jobs in Long Island City Ny

Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Change the Bank Project Manager
Natixis —New York, NY
- $125,000 - $200,000 a year
- Microsoft Word
- 5 years
- Office
Customer Success Manager
Whatnot —New York, NY
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Change the Bank Project Manager
Natixis CIB North America —New York, NY
- $125,000 - $200,000 a year
- Microsoft Word
- 5 years
- Office
Change Manager
Wiley —Hoboken, NJ
- $89,100 - $127,700 a year
- Full-time
- Remote
- 7 years
- Writing skills
- Senior level
Manager Corporate Travel & Operations
Optimum —Long Island City, NY
- $102,816 - $168,912 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
2d
Associate Service Manager
Tesla —Westbury, NY
- $97,058 - $162,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Associate Manager, Premier Support (Customer Experience)
Ramp —New York, NY
- $100,000 - $132,000 a year
- Weekends as needed
- Hybrid work
- Analysis skills
- Home Health
- APIs
- Travel reimbursement
- AD&D insurance
11d
Project Manager/Coordinator, Internal Audit
New York Power Authority —White Plains, NY
- $83,000 - $104,000 a year
- Research
- Mid-level
- High school diploma or GED
11d
Customer Success Manager
Tabs —New York, NY
- $120,000 - $165,000 a year
- Full-time
- 5 years
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Organizational Change Senior Manager – Utilities
Accenture —New York, NY
- $122,700 - $338,300 a year
- Full-time
- Oracle
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Project Manager: Stone and Architectural Surfaces Job
Karen Pearse Stone and Architectural Surfaces —New York, NY
- From $95,000 a year
- Full-time
- Customer service
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Cheese Manager
Uncle Gs Management Corp. —Levittown, NY
- $64,350 - $75,000 a year
- Full-time
- Inventory management
- Merchandising
- English
- AD&D insurance
- Disability insurance
Quick Apply
12d
OPWDD Field Supervisor
Goodwill Industries of Greater NY & Northern NJ —Astoria, NY
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Commuter assistance
- Health insurance
5d
Senior Project Manager - Pumping Station Reconstruction
Inter Contracting Corp. —Brooklyn, NY
- $225,000 - $275,000 a year
- Full-time
- Construction site
- Contracts
- In-person
- Health insurance
- Dental insurance
Quick Apply
11d
(4) Learning Program Managers | (Hybrid, Contract) | Multiple Locations
CapeTalent —New York, NY
- $55 - $65 an hour
- Contract
- Hybrid work
- Background check
- Mid-level
- Bachelor's degree
Quick Apply
8d
Project Manager
Interstate Mechanical Services, Inc. —Fort Lee, NJ
- $130,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- HVAC
- In-person
- Health insurance
- 401(k)
Quick Apply
Security Systems Project Manager
Care Security Systems Inc. —New York, NY
- $30 - $35 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Assistant Manager (Group Homes) - Queens
AHRC NYC —Queens, NY
- $45,150 - $50,400 a year
- Overtime
- Mid-level
- Residential
- High school diploma or GED
- Paid training
- 403(b) matching
Quick Apply
Guest Services Manager
The Garden City Hotel —Garden City, NY
- $70,000 - $72,000 a year
- Weekends as needed
- Mid-level
- Hotel
- US work authorization
- Disability insurance
- Health insurance
Quick Apply

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Manager, Customer Experience

Pilot Fiber
New York, NY

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Job Details

Full-time
$115,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Managing teams in a customer support role
Tooling
Software implementation
Process design
Gap analysis
Technical solutions implementation
Project delivery management
Leading team collaboration initiatives
Managing projects
Strategic communications
Business operations
Cross-functional team management
Implementing IT solutions
General management
Cross-functional communication

Full Job Description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

ON A TYPICAL DAY YOU’LL

Manage and coordinate a team of CX Specialists to ensure smooth customer onboarding, account changes, and general customer operations.
Serve as the senior escalation point for internal and external stakeholders, handling difficult customer situations directly via phone and email.
Set and advocate for customer experience standards across the full customer journey (not just within your team) with an eye toward customer satisfaction, operational efficiency, and long-term retention.
Build and own a QC program to regularly review team members' customer communications, identify quality gaps, and deliver timely, direct coaching and feedback.
Design and implement operational infrastructure to support team operations, in an environment where Gmail and Hiver the primary tools (today): workload tracking, process documentation, performance dashboards.
Build toward data-driven management by creating the metrics and reporting needed to track team performance, quality, and workload over time.
Own customer communication standards, adapting them based on customer feedback, process changes, and business objectives.
Recruit, train, and manage a high-performing CX team, providing coaching day-to-day as well as supporting career development.
Build and deliver role-based training programs to strengthen customer experience capabilities across customer-facing teams.
Drive proactive CX initiatives that go beyond day-to-day operations: identifying systemic customer pain points and leading projects to address them.
Partner with Sales and Marketing to identify opportunities to upsell and retain existing customers, implementing strategies to nurture accounts and strengthen customer relationships.
Collaborate with Sales, Service Delivery, and technical teams to advocate for the customer and align on process and product improvements.
Actively solicit feedback from all customer-facing teams to surface insights, identify patterns, and drive continuous improvement.
Regularly report to leadership on team performance and quality trends using both quantitative and qualitative examples.

WHAT WE’RE LOOKING FOR

6+ years experience in a customer-facing role
2+ years of experience managing a customer-facing team
Strong project management skills with the ability to take a project from idea to implementation independently and see it through.
Intermediate technical acumen, and ability to grasp technical concepts quickly
Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications
Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace
Demonstrated experience building operational processes and systems from scratch
Strong leadership and team management skills with experience leading cross-functional teams and developing a high-performance culture
Experience working in lockstep with sales and technical teams
Experience evaluating and implementing software and tools to improve team operations, with the ability to identify gaps, assess solutions, and drive adoption.

PILOT’S PAY & PERKS

Base salary of $115,000 - $140,000
Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.

VISA SPONSORSHIP NOT AVAILABLE

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Refine Your Search

change manager jobs in long island city ny

Manager, Customer Experience

Change the Bank Project Manager

Customer Success Manager

Change the Bank Project Manager

Change Manager

Manager Corporate Travel & Operations

Associate Service Manager

Associate Manager, Premier Support (Customer Experience)

Project Manager/Coordinator, Internal Audit

Customer Success Manager

Organizational Change Senior Manager – Utilities

Project Manager: Stone and Architectural Surfaces Job

Cheese Manager

OPWDD Field Supervisor

Senior Project Manager - Pumping Station Reconstruction

(4) Learning Program Managers | (Hybrid, Contract) | Multiple Locations

Project Manager

Security Systems Project Manager

Assistant Manager (Group Homes) - Queens

Guest Services Manager

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