What You Will Do
The Intelligence and Space Research (ISR) division office seeks an experienced, proactive, customer service-focused professional to provide administrative support to our dynamic, mission-focused organization. ISR Division has been designing, building, and operating innovative ground, air, and space-based measurement and detection systems for 60 years. We solve some of the most challenging scientific and national security problems facing the world today. We lead experiments on NASA missions, and we also build, fly, operate, and analyze data from measurement systems deployed to space for verification of international nuclear treaties as part of the U.S. Nuclear Detonation Detection System (USNDS) and for specialized missions sponsored by other government agencies.
The ISR Professional Staff Assistant (PSA) will serve as the primary point of contact for in-person, phone, and virtual communications with the ISR division office. The ideal candidate should be an excellent problem-solver that will anticipate challenges and obstacles and tactfully resolve them while providing high-level professional support to division leadership. While executing responsibilities, the ISR PSA must maintain a professional office atmosphere, demonstrating attention to detail and accuracy, initiative, versatility, tact and confidentiality. This position requires a motivated performer who is capable of quickly changing focus and acting independently. Key responsibilities of the ISR PSA include:
- Physical presence in the ISR division office (03-1405) to serve as point of contact in greeting visitors, assisting staff, answering phones, and addressing needs as they arise. This is a fully onsite role.
- Calendar management for the ISR division leader, deputy division leaders, and division office conference rooms.
- Highly engaged collaboration with the ISR Staff Operations Manager, other division office PSAs, and group administrative professionals in a team environment marked by close cooperation, regular communication, adaptability, and a shared-outcome attitude. Serve as resource and role model for ISR administrative staff. Interface and work with other administrative staff across the directorate.
What You Need
Minimum Job Requirements:
Values and Behaviors
Strong collaboration skills with a proven ability to build positive working relationships and network effectively across administrative teams and key internal and external stakeholders. Willingness to take initiative, adapt to changing needs, and support team success. Leads through collaboration, knowledge-sharing, and mentorship within the administrative community. Demonstrated history of trustworthiness and a community-oriented approach in the workplace.
Communication
Excellent written, verbal, and interpersonal communication skills with a strong customer service mindset. Ability to communicate effectively with all levels of personnel. Skill in communicating genuine care for colleagues is a significant strength in this people-focused role.
Professional Expertise
Advanced-level experience providing high-level administrative support in a busy office environment, including complex calendar management, domestic and international travel coordination, procurement, meeting logistics, visitor processing, timekeeping, accurate data entry, and tracking. Demonstrated ability to solve problems, implement solutions, and improve business practices to enhance customer satisfaction. Demonstrated ability to independently manage complex administrative functions with minimal supervision, exercising sound judgment and discretion.
Business Systems
Expert-level proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) to produce professional documents, reports, spreadsheets, and presentations. Demonstrated database management skills and experience supporting specialized functions such as webpage maintenance and HR-related processes.
Decision Making
Ability to work independently with minimal oversight, take initiative, and make sound decisions within established guidelines. Experience interpreting policy, conducting research, analyzing issues, and recommending solutions to improve office operations and efficiency.
Personal Leadership
Ability to thrive in a dynamic environment with frequent interruptions and changing priorities. Demonstrated reliability, dependability, discretion, and professionalism when handling sensitive and confidential information. Proven ability to interpret and apply Laboratory policies and procedures, providing guidance and recommendations to management.
Security
Ability to obtain a DOE Q-Clearance.
Education/Experience: Position requires a Bachelor's Degree in a relevant area and 5 years of related experience; or an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
- Prior experience supporting a division-level or higher office at LANL. Clear understanding of operational boundaries, roles, responsibilities, and rigor to maintain the division's positive customer service model.
- Experience with Oracle, Ariba, Concur, or other Laboratory business systems.
- Experience serving as a Designated Procurement Representative (DPR).
- Advanced knowledge of LANL organizational structure and administrative policies.
- Active Q/SCI clearance or equivalent.
Note to Applicants: Please provide a detailed cover letter outlining specific examples on how you meet all the minimum job requirements and any desired qualifications.
Physical Requirements:
- Physical movement between buildings located primarily within a half-mile radius, which may include movement across uneven and/or inclined ground.
- Physical movement within large interior facility spaces and corridors.
- Direct or peripheral interaction with hardware, equipment, and instruments in office and laboratory environments.
Work Environment:
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year or 2 years.
Note to Applicants:
Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
- PPO or High Deductible medical insurance with the same large nationwide network
- Dental and vision insurance
- Free basic life and disability insurance
- Paid childbirth and parental leave
- Award-winning 401(k) (6% matching plus 3.5% annually)
- Learning opportunities and tuition assistance
- Flexible schedules and time off (PTO and holidays)
- Onsite gyms and wellness programs
- Extensive relocation packages (outside a 50 mile radius)
Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to
[email protected] or call (505)-664-6947.
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