Top 227 Customer care manager Jobs in Los Altos, Ca

Customer Onboarding Manager
ID.me —Mountain View, CA
- $175,000 - $205,000 a year
- Full-time
- Google Workspace
- Customer service
- 5 years
Quick Apply
Digital Customer Success Manager
ServiceNow —Mountain View, CA
- $116,400 - $192,100 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
12d
Client Success Manager
Stanford University —Stanford, CA
- $97,298 - $124,375 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
Client Development Manager, Palo Alto
Chanel —Palo Alto, CA
- $87,500 - $125,000 a year
- Weekends as needed
- 5 years
- Bachelor's degree
- Continuous improvement
- Health savings account
- AD&D insurance
Client Solutions Manager
Meta —Menlo Park, CA
- $87,000 - $131,000 a year
- 5 years
- SQL
- Analysis skills
Senior Manager, Customer Support (Voice of the Customer)
Aurora —Mountain View, CA
- $162,000 - $259,000 a year
- Full-time
- Hybrid work
- Management
- Office
- Analysis skills
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11d
Senior Customer Success Manager - Moveworks
ServiceNow —Santa Clara, CA
- $102,000 - $177,000 a year
- Online Application
- Hybrid work
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior RMA Customer Experience Manager
NVIDIA —Santa Clara, CA
- $136,000 - $212,750 a year
- Full-time
- 11+ years
- Analysis skills
- Presentation skills
13d
Client Engagement Operations Manager
Assured —Palo Alto, CA
- $165,000 - $185,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- Communication skills
- Health savings account
- Paid holidays
11d
Product Strategy & Operations Manager, Customer Service Platform - USDS
TikTok USDS JV —San Jose, CA
- $88,000 - $202,667 a year
- Hybrid work
- Bachelor's degree
- Product management
- Fair chance
- Paid parental leave
- Paid holidays
Client Operations Support Manager
Allied Universal® Event Services —Union City, CA
- $80,000 - $85,000 a year
- Full-time
- Google Workspace
- Military
- Writing skills
- Fuel card
- AD&D insurance
Quick Apply
Product Operations Manager, Customer Service Platform - USDS
TikTok USDS JV —San Jose, CA
- $88,000 - $202,667 a year
- Hybrid work
- Mid-level
- Bachelor's degree
- Fair chance
- Paid parental leave
- Paid holidays
TECHNICAL CUSTOMER SUPPORT MANAGER
DataGlance —Fremont, CA
- Mid-level
- Leadership
- Health insurance
Customer Experience Manager (Enterprise Accounts) – US
Roambee —Santa Clara, CA
- Remote
- Spanish
- 5 years
- English
Quick Apply
Senior Manager, Customer Success (Money)
Intuit —Mountain View, CA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Client Success Manager
IT Management Corp. dba 101 VOICE —Santa Clara, CA
- Full-time
- Remote
- Mid-level
- 3 years
- Organizational skills
- Opportunities for advancement
Quick Apply
Client Care Specialist
Haq Law —Newark, CA
- $20 - $22 an hour
- Email
- Microsoft Excel
- Computer literacy
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)
Blais & Associates —California
- From $25 an hour
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- 401(k)
- 401(k) matching
Quick Apply
Customer Service Manager
S&G Carpet and More —Santa Clara, CA
- $79,000 - $85,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Client Care Manager
TheKey —Palo Alto, CA
- $65,000 - $101,000 a year
- Full-time
- Computer literacy
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply

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customer care manager jobs near los altos, ca

Customer Onboarding Manager

ID.me -
Mountain View, CA

Quick Apply

Job Details

Full-time
$175,000 - $205,000 a year

Qualifications

Stakeholder management

Full Job Description

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

Company Overview

ID.me is a high-growth digital identity network with over 170 million members. We simplify how individuals securely verify and share their identity online. Our mission is to make the world a more trusted place by enabling access to critical services across government, healthcare, financial services, and more.

Role Overview

We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers from kickoff through launch, working cross-functionally to ensure they are set up for long-term success. This role supports ID.me's strategic and enterprise accounts — including government agencies, healthcare organizations, and large commercial customers — and requires the ability to manage complex, high-stakes implementations with multiple stakeholders across technical, legal, and executive functions.

Responsibilities

Serve as the primary point of contact during onboarding, ensuring customers feel supported and informed at every stage.
Lead end-to-end implementation projects — developing project plans, defining success criteria, and managing timelines to keep stakeholders aligned.
Collaborate with internal teams (Product, Engineering, Compliance, Customer Support) to deliver solutions that meet customer needs.
Identify risks and blockers early, escalate when needed, and drive resolutions that keep projects on track.
Educate customers on ID.me's platform, tools, best practices, and support resources to ensure successful adoption.
Facilitate stakeholder communications and manage expectations throughout the onboarding lifecycle.
Document onboarding activities and lessons learned, contributing to the continuous improvement of onboarding frameworks and resources.

Qualifications

Required:

5+ years of experience in onboarding, implementation, or program/project management roles.
Experience supporting enterprise or strategic accounts with long implementation cycles and multi-stakeholder environments is required.
Strong organizational and problem-solving skills; comfortable managing multiple projects simultaneously.
Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
Familiarity with tools such as Google Workspace, Jira, Rocketlane, and CRM platforms like Salesforce.

Preferred:

Experience working with government agencies, healthcare organizations, or financial services customers.
Background in digital identity, SaaS, or security-related technology.
Understanding of compliance frameworks relevant to identity and data security (e.g., NIST, FedRAMP, IAL2).
PMP or other relevant project management certification.

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.

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Refine Your Search

customer care manager jobs in los altos, ca

Customer Onboarding Manager

Digital Customer Success Manager

Client Success Manager

Client Development Manager, Palo Alto

Client Solutions Manager

Senior Manager, Customer Support (Voice of the Customer)

Senior Customer Success Manager - Moveworks

Senior RMA Customer Experience Manager

Client Engagement Operations Manager

Product Strategy & Operations Manager, Customer Service Platform - USDS

Client Operations Support Manager

Product Operations Manager, Customer Service Platform - USDS

TECHNICAL CUSTOMER SUPPORT MANAGER

Customer Experience Manager (Enterprise Accounts) – US

Senior Manager, Customer Success (Money)

Client Success Manager

Client Care Specialist

California Based Federal & State Grant Writer – Municipal Clients (1–3 Years Experience)

Customer Service Manager

Client Care Manager

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