Top 117 Client success Jobs in Los Angeles, Ca

Customer Success Analyst
Uber —Los Angeles, CA
- $107,000 - $132,000 a year
- Full-time
- Mid-level
- Office
- Finance
- 401(k)
Customer Success Manager
Whatnot —Los Angeles, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Customer Success Manager
DoorDash USA —Los Angeles, CA
- $63,680 - $93,600 a year
- Mid-level
- 3 years
- Military encouraged
- Paid parental leave
- Health insurance
Quick Apply
3PL Client Operations Specialist
Product Society —North Hollywood, CA
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Warehouse
Quick Apply
Sales and Customer Service Representative
EP Perspectives —Covina, CA
- $950 - $1,300 a week
- Full-time
- Background check
- 18 years or older
- Office
- 401(k)
- Professional development assistance
Quick Apply
11d
Inside Sales & Customer Success Representative – 3+ Electrical Experience Required
Castillo Electric Distribution —Signal Hill, CA
- $25 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Relations Manager (Chinese-Speaking)
ALIGCUS Inc —San Gabriel, CA
- $25 - $32 an hour
- Full-time
- English
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Bilingual (English/Spanish) Insurance Customer service representative
Jessie Navarro-Farmers Insurance Agency —Redondo Beach, CA
- $27 an hour
- Part-time
- Spanish
- English
- Mid-level
- Paid time off
- Flexible schedule
Quick Apply
Customer Success Manager
Cruva —Los Angeles, CA
- $70,000 - $100,000 a year
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
[Remote] Customer Success Manager
Convoso —Woodland Hills, CA
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
Quick Apply
Client Success Specialist
WildBrain —Los Angeles, CA
- $72,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Business development
- Health insurance
Quick Apply
11d
Customer Success Representative
ADP —La Palma, CA
- $18.56 - $34.66 an hour
- Overtime
- Military
- Writing skills
- Organizational skills
- Wellness program
- Disability insurance
Customer Success Manager
Modus Closing —Los Angeles, CA
- $28 - $31 an hour
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Customer Success Manager
Cargomatic —Los Angeles, CA
- $80,000 - $125,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Whip Networks, Inc. —Santa Monica, CA
- $150,000 - $185,000 a year
- Hybrid work
- 5 years
- Analysis skills
- Senior level
- 401(k)
- Flexible spending account
Quick Apply
Customer Success Account Manager - Simi Valley, CA
UPS —Van Nuys, CA
- $70,260 - $123,000 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
9d
Enterprise Customer Success Manager
Kaizen Stackup —Los Angeles, CA
- $110,000 - $150,000 a year
- Full-time
- Marketing
- 5 years
- Mid-level
Quick Apply
Client Success Manager
Base8 Inc —Studio City, CA
- English
- Mid-level
- Conflict management
Quick Apply
9d
Customer Success Specialist
TGR Solutions —Los Angeles, CA
- $28.85 - $31.25 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
Quick Apply
IndieWire: Client Success Associate
Penske Media Corp. —Los Angeles, CA
- $25 an hour
- Data entry
- Contracts
- Budgeting
- Paid parental leave
- Health savings account
Quick Apply
3d

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Customer Success Analyst

Uber -
Los Angeles, CA

Apply Now

Job Details

Full-time
$107,000 - $132,000 a year

Benefits

401(k)

Qualifications

Customer communication
SQL
B2B business model
Bachelor's degree
B2B
Query management

Full Job Description

About the Role

As a Customer Success Manager (CSM), you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health) , and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities) . The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant performance, identify operational pain points, and recommend tailored solutions to merchants.
What You'll Do

Own and run recurring client meetings with key stakeholders. Plan, own, and run business reviews in coordination with CPs/AMs. travel as needed for key business meetings.
Monitor and analyze operational health metrics for existing partners.
Identify gaps in restaurant performance and propose solutions for improvement.
Drive product adoption working with Client Partners and Account Managers to understand the merchants' business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Execute on agreed plans (campaigns set up and post mortem reports).
Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health. Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities.
Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and relay any product or service feedback to relevant teams.
Develop reporting and feedback providing regular reports on customer health, usage, and feedback to senior leadership. Offer feedback on product improvements based on customer needs and pain points.

Basic Qualifications

At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry).
Bachelor's degree in Economics, Finance, Business Administration, or a related field.
Basic proficiency in SQL, with the ability to adjust and refine queries as needed.

Preferred Qualifications

Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Creative thinker with a passion for problem-solving and driving innovation.
Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
Previous experience in consulting, account management, or a similar client-facing role.
Operational Excellence - Ability to identify and optimize merchant processes.
Analytical Thinking - Comfortable with data, insights, and performance metrics. Ability to translate data into actionable recommendations.
Process Optimization - Proactively suggest tailored and scalable solutions to improve efficiency.
Cross-Functional Collaboration - Ability to work cross-functionally and drive influence with multiple stakeholders.
Excellent communication and relationship-building abilities.
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.

~~ ~~

For Chicago, IL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For Los Angeles, CA-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

client success jobs in los angeles, ca

Customer Success Analyst

Customer Success Manager

Customer Success Manager

3PL Client Operations Specialist

Sales and Customer Service Representative

Inside Sales & Customer Success Representative – 3+ Electrical Experience Required

Client Relations Manager (Chinese-Speaking)

Bilingual (English/Spanish) Insurance Customer service representative

Customer Success Manager

[Remote] Customer Success Manager

Client Success Specialist

Customer Success Representative

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Account Manager - Simi Valley, CA

Enterprise Customer Success Manager

Client Success Manager

Customer Success Specialist

IndieWire: Client Success Associate

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