Top 16 It support manager Jobs in Los Angeles Ca

IT Support Services Lead
PlayStation Global —Santa Monica, CA
- $133,300 - $166,600 a year
- On call
- Computer Science
- Bachelor's degree
- Criminal background check
10d
Manager, Tech Support
Universal Music Group —Santa Monica, CA
- $89,600 - $100,400 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- Paid holidays
Senior Manager, IT Support
Hadrian Automation —Los Angeles, CA
- $180,000 - $225,000 a year
- Full-time
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
Helpdesk Supervisor
Internet Brands —El Segundo, CA
- Full-time
- 7 years
- Office
- Supervising experience
- Commuter assistance
- AD&D insurance
Quick Apply
Information Technology Supervisor - Desktop and Server Support
LA County Sanitation District —Whittier, CA
- $13,118 - $16,334 a month
- 8 hour shift
- Computer Science
- Pass drug screening
- Office
- Paid parental leave
- Paid holidays
Information Technology Supervisor - Desktop and Server Support
Los Angeles County Sanitation Districts —Whittier, CA
- $13,548 - $16,873 a month
- Online Application
- Computer Science
- Pass drug screening
- Office
Technical Account Manager
Be Structured Technology Group, Inc. —Los Angeles, CA
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
8d
Corporate Helpdesk Supervisor
WINDSOR FASHIONS LLC —Santa Fe Springs, CA
- $75,000 - $85,000 a year
- Overnight shift
- Mid-level
- Office
- Windows
Quick Apply
Account Manager
OptalX —Los Angeles, CA
- Bachelor of Science
- Experience equivalent to degree accepted
- Communication skills
Senior Manager – Video Network Operations (L3 Support)
Vibotek LLC —Los Angeles, CA
- Contract
- Supervising experience
- Mentoring
- Senior level
Quick Apply
Call Center Lead with AI-Tech support (AI implementation)
Imperial Management Administrators Services Inc —Pasadena, CA
- $30 - $32 an hour
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
ServiceNow Functional Lead
Deloitte —Los Angeles, CA
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
8d
Venue Technology Supervisor
Legends Global —Los Angeles, CA
- $28 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
Senior Operations Manager – Web Application & Product Operations
Abbott Laboratories —Sylmar, CA
- Full-time
- Azure
- AWS
- Analysis skills

Discover related jobs

Based on your search for it support manager jobs.

IT Support Services Lead
PlayStation Global —Santa Monica, CA
Experience leading teams, managing contractor resources, setting performance goals, conducting reviews, and mentoring technical staff.
$133,300 - $166,600 a year
10d
IT Lead Technical Analyst - Development Support
Bank of Hope —Gardena, CA
Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet…
$150,000 - $160,000 a year
Quick Apply
8d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Information Technology - End User Support
Battelle —Columbus, OH
Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years’ experience in Information Technology; or an…
4d
Manager 1, IT Service Support
The Ohio State University Wexner Medical Center —Columbus, OH
Bachelor’s degree in Computer Science or a related field, with at least three years of experience in information technology.
10d

Show more jobs in cities nearby

I want to receive the latest job alert for it support manager in los angeles ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support manager jobs near los angeles ca

IT Support Services Lead

PlayStation Global -
Santa Monica, CA

Apply Now

Job Details

$133,300 - $166,600 a year
10 days ago

Qualifications

Customer communication
Vulnerability scanning

Full Job Description

Position Type:

Location(s):

United States, Santa Monica, CA

Date Posted:

Job ID:

R-124583

This is an on-site position in Santa Monica, California.

For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5. We're also proud to say that The Last of Us Part I and Part II are now available for the first time on PC. Currently, we’re busy at the kennel working on Intergalactic: The Heretic Prophet, and we'd love to find talented individuals to join us!

Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together.

Naughty Dog is seeking an experienced IT Support Services Lead to oversee end-user support services and support operations across the studio. This role leads the support team, drives service excellence, and partners with studio leadership to deliver reliable, high-quality technology services that support both local and remote users.

The ideal candidate combines strong technical expertise with exceptional leadership and customer service skills. They are passionate about supporting creative and development teams, improving operational processes, and delivering an exceptional support experience.

What you will do:

Lead, mentor, and manage the performance of the IT Support team, including contract support personnel, ensuring consistent service quality and operational excellence.
Ensure timely, effective, and customer-focused support for local and remote users.
Partner with IT and Studio Leadership to define and execute roadmaps for support services, end-user technologies, and future initiatives.
Develop and improve service management practices, including KPIs, SLAs, workflows, automation, dashboards, reporting, and process optimization.
Manage and improve enterprise applications and collaboration platforms, including Microsoft 365, Slack, Zoom, Teams, Jira, and related services.
Oversee endpoint lifecycle management, including deployment, maintenance, patching, and hardware refresh programs.
Partner with Engineering, Art, Production, and QA teams to improve support services, developer experience, and technology workflows.
Evaluate and recommend improvements to endpoint technologies, user productivity tools, and support processes.
Support the deployment and maintenance of desktop and development hardware as needed.
Collaborate with stakeholders across the studio to troubleshoot issues, identify root causes, and improve development and support workflows.
Partner with PlayStation Studios and other SIE teams to support shared initiatives and ongoing collaboration.
Provide advanced technical escalation support and maintain technical documentation, procedures, and support standards.
Assist with budgeting, cost analysis, vendor evaluations, and technology planning.
Perform additional duties as assigned.

What skills you will use:

10+ years of IT experience, including 3+ years in a Support Lead, Manager, or similar leadership role.
Experience supporting distributed Windows and Linux environments within a production, development, or studio setting.
Experience leading teams, managing contractor resources, setting performance goals, conducting reviews, and mentoring technical staff.
Strong written and verbal communication, customer service, organizational, and documentation skills.
Experience administering and optimizing service management platforms such as Jira Service Management or ServiceNow, including workflow design, automation, dashboard creation, reporting, and process improvement.
Experience administering Atlassian products, including Jira Service Management and Confluence.
Experience developing, managing, and reporting on KPIs and SLAs.
Experience managing endpoint technologies and desktop lifecycle programs, including support for development workstations, operating systems, performance troubleshooting, and user productivity tools in Windows and Linux environments.
Strong understanding of endpoint imaging, software deployment, patch management, and desktop administration.
Familiarity with virtualization technologies and virtual desktop environments.
Familiarity with automation and endpoint management technologies.
Experience with vulnerability management and endpoint security solutions such as Qualys, Tanium, or CrowdStrike.
Experience with identity and access management platforms such as Okta or similar solutions.
Ability to collaborate effectively with stakeholders at all levels to improve workflows, processes, and user experience.
Ability to effectively communicate technical concepts to both end users and leadership.
Ability to participate in on-call support rotations and respond to after-hours studio emergencies as needed.
Bachelor's degree in Computer Science or a related field, or equivalent combination of education and experience.

Bonus skills:

Experience supporting game development, content creation, or software engineering workflows.
Familiarity with workstation performance tuning, hardware evaluation, and developer productivity tools.
Familiarity with Microsoft Entra ID (formerly Azure Active Directory) and Microsoft cloud technologies.
Familiarity with Linux (Ubuntu).
Experience supporting Perforce environments and development pipelines.
Familiarity with outsourcing pipelines and external development partnerships.
Passion for games and game development.

The estimated USA base pay range for this zone (Los Angeles area) is listed below. This role may be eligible for additional compensation packages that includes annual bonus and other incentive plans.

$133,300—$166,600 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Apply Now

Refine Your Search

it support manager jobs in los angeles ca

IT Support Services Lead

Manager, Tech Support

Senior Manager, IT Support

Helpdesk Supervisor

Information Technology Supervisor - Desktop and Server Support

Information Technology Supervisor - Desktop and Server Support

Technical Account Manager

Corporate Helpdesk Supervisor

Account Manager

Senior Manager – Video Network Operations (L3 Support)

Call Center Lead with AI-Tech support (AI implementation)

ServiceNow Functional Lead

Venue Technology Supervisor

Senior Operations Manager – Web Application & Product Operations

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it support manager in los angeles ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected