Top 398 Learning development Jobs in Los Angeles Ca

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Manager-Project/Product III
APR Consulting Inc —Irwindale, CA
- $83.20 an hour
- Contract
- Office
- Organizational skills
- Fair chance
Quick Apply
Remote Learning Support Coordinator (Entry Level)
The Ladder Method —Los Angeles, CA
- $21.91 - $25.57 an hour
- Full-time
- Remote
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Talent Development and Learning Analyst
AEG Worldwide —Los Angeles, CA
- $73,000 - $82,000 a year
- Microsoft Outlook
- Bachelor of Science
- Mid-level
- Health savings account
- Paid holidays
12d
Manager, Learning Design & Enablement
Live Nation —Beverly Hills, CA
- $96,000 - $120,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- 5 years
- Health savings account
- Paid holidays
Professional Development Assistant
McDermott Will & Emery —Los Angeles, CA
- $53,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Learning Specialist
UCLA —Los Angeles, CA
- $66,990 - $133,350 a year
- Full-time
- Hybrid work
- Background check
- School experience
- 18 years or older
12d
Talent Development Specialist III
JPL/NASA —Pasadena, CA
- $96,304 - $123,344 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Dental insurance
- Paid time off
Employee Learning Experience Senior Specialist NA PRO
Ralph Lauren —Los Angeles, CA
- $63,500 - $114,105 a year
- Full-time
- Organizational skills
- Senior level
- Leadership
Assoc Manager Leadership & Learning Development
Mattel —El Segundo, CA
- $116,000 - $145,000 a year
- Full-time
- 6 years
- Research
- Continuous improvement
Quick Apply
7d
Instructional Learning Designer
goop Kitchen —Los Angeles, CA
- $85,000 - $100,000 a year
- Spanish
- Writing skills
- English
- Dental insurance
- Paid time off
Quick Apply
Senior Manager, Learning & Development (Dual Brand: Applebee’s | IHOP)
Dine Brands Global, Inc. —Pasadena, CA
- $120,000 - $135,000 a year
- Weekends as needed
- Hybrid work
- Office
- Continuous improvement
- Travel
Quick Apply
12d
Learning Technology Specialist
Panda Restaurant Group —Rosemead, CA
- $90,000 - $126,500 a year
- Email
- Hybrid work
- Research
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Quick Apply
7d
Central Operations Specialist
T&T Supermarket —Los Angeles, CA
- $70,304 - $85,000 a year
- Full-time
- Microsoft Outlook
- English
- Mid-level
SAINT LAURENT West Coast Regional Field Trainer
Saint Laurent —Beverly Hills, CA
- $90,000 - $100,000 a year
- Weekends as needed
- Bilingual
- Classroom
- Mid-level
- Disability insurance
- Health insurance
Manager, Retail Learning Design
SKIMS —Los Angeles, CA
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
4d
Sr. Instructional Designer (Remote)
Niagara Bottling —Diamond Bar, CA
- $87,360.12 - $126,672.19 a year
- Full-time
- Remote
- Master's degree
- Education
- Continuous improvement
- Health savings account
- AD&D insurance
Quick Apply
6d
Professional Learning Administrative Assistant
UCLA —Los Angeles, CA
- $26.42 - $37.49 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Mid-level
4d
AI Training Specialist (Data Annotation)
Remote Talent Cloud —Los Angeles, CA
- $20,800 - $41,600 a year
- Contract
- Remote
- English
- Organizational skills
- Communication skills
Quick Apply
Firmwide Learning & Development Coordinator
Kirkland and Ellis —Los Angeles, CA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Residential
- Bachelor's degree
- Health insurance
- Paid time off

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

learning development jobs in los angeles ca

Patient Experience and Customer Service Training Specialist

Manager-Project/Product III

Remote Learning Support Coordinator (Entry Level)

Talent Development and Learning Analyst

Manager, Learning Design & Enablement

Professional Development Assistant

Learning Specialist

Talent Development Specialist III

Employee Learning Experience Senior Specialist NA PRO

Assoc Manager Leadership & Learning Development

Instructional Learning Designer

Senior Manager, Learning & Development (Dual Brand: Applebee’s | IHOP)

Learning Technology Specialist

Central Operations Specialist

SAINT LAURENT West Coast Regional Field Trainer

Manager, Retail Learning Design

Sr. Instructional Designer (Remote)

Professional Learning Administrative Assistant

AI Training Specialist (Data Annotation)

Firmwide Learning & Development Coordinator

I want to receive the latest job alert for learning development in los angeles ca

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