Top 21 Help desk technician Jobs in Louisville Ky

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Helpdesk Technician
Thrive —Louisville, KY
- On call
- Remote
- Windows
- 1 year
- Restaurant experience
Maintenance Facility Technician
Zing Recruiting —Louisville, KY
- $24 - $25 an hour
- Contract
- Office
- Forklift
- High school diploma or GED
Quick Apply
3d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Jeffersonville, IN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
IT Desktop Support
Axiom Technologies —Shepherdsville, KY
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Help Desk Technician
Talon Logistic Services, LLC —New Albany, IN
- Mid-level
- Windows
- Warehouse
- Health savings account
- Paid holidays
Quick Apply
Service Desk Technician
Jack Henry —Louisville, KY
- $34,400 - $45,000 a year
- Weekends as needed
- Remote
- Computer Science
- Bachelor's degree
- 1 year
10d
Network Engineer/Help Desk Technician
Transitional Technologies Inc —Crestwood, KY
- $35,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
5d
Systems and Infrastructure Technician
Class Act Federal Credit Union —Louisville, KY
- $26 - $30 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
4d
Service Scheduler/Coordinator/BDC
Heritage Ford —Corydon, IN
- $29,000 - $40,000 a year
- 8 hour shift
- Dealership
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
2d
Maintenance Associate
ST JOSEPH CATHOLIC ORPHANS SOCIETY —Louisville, KY
- $21 an hour
- Overtime
- Customer service
- Sanitation
- Office
Quick Apply
2d
Field Service Technician
Terex Corporation —Louisville, KY
- Full-time
- Classroom
- Microsoft Outlook
- Word processing
- Paid holidays
- Health insurance
Maintenance Technician Full Ti-105010
ESA Management, LLC —Louisville, KY
- $18.50 an hour
- Basic math
- English
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Maintenance Tech
Thrive —Buckner, KY
- Overtime
- Computer literacy
- Mid-level
- Office
Service Technician, HVAC Repair (Louisville, KY)
Sears Home Services —Louisville, KY
- $30 - $45 an hour
- Full-time
- Background check
- Mechanic experience
- Pass drug screening
- Fuel card
- Health savings account
Quick Apply
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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Helpdesk Technician
Thrive —Louisville, KY
Conduct equipment staging, setup, and testing ahead of field installation. Minimum 1 year of technical support experience in an end-user or help desk…
Service Desk Technician
Jack Henry —Louisville, KY
An excellent Help Desk Technician will perform troubleshooting using different diagnostic techniques, must have good technical knowledge and be able to…
$34,400 - $45,000 a year
10d

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IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
Participate in ongoing training to develop technical and compliance-related skills. Certification in Information Technology, Computer Science, or related field;…
Quick Apply
2d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
5d

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Helpdesk Technician

Thrive -
Louisville, KY

Apply Now

Job Details

Qualifications

Equipment installation
Equipment troubleshooting
Windows
Desktop (troubleshooting support)
Remote access software
Customer support
Productivity software

Full Job Description

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Key Responsibilities:

Provide responsive, empathetic technical support via phone, email, and remote access tools.
Troubleshoot hardware, software, and network issues in live environment.
Participate in after-hours on-call rotation for emergency support.
Conduct equipment staging, setup, and testing ahead of field installation.
Document all customer interactions and resolutions accurately and promptly.
Assist with product testing, evaluation, and feedback for internal teams.
Maintain and update custom databases and client configurations.
Work collaboratively with team members to foster a learning and supportive environment.
Ensure all communications reflect professionalism and company values.

Desired Attributes:

Empathetic communicator who prioritizes customer needs.
Calm under pressure, especially in high-stress situations.
Naturally curious and eager to learn new technologies.
Team-oriented with a supportive and collaborative mindset.
Organized and detail-oriented in all aspects of work.
Proactive and self-motivated with a strong work ethic.
Adaptable to shifting priorities and fast-paced environments.
Positive attitude with a willingness to go the extra mile.

Qualifications:

Minimum 1 year of technical support experience in an end-user or help desk environment.
Familiarity with hardware/software troubleshooting and remote support tools.
Understanding of basic networking principles (e.g., IP addressing, routers, switches).
Experience with POS systems; FocusPOS or Gold Certification is a strong plus.
Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms.
Comfortable managing and updating technical documentation and support tickets.
Previous restaurant or hospitality experience (preferred, not required).
Participation in an after-hours support rotation or similar on-call structure.
Ability to assist in pre-installation setup and staging of IT equipment.

What We Offer:

Competitive salary and benefits package.
Opportunities for professional development and growth.
A supportive and collaborative work environment.
Recognition for exceptional performance.

Join us and become a valued member of a team where your technical expertise is recognized and rewarded!

Thrive is an equal opportunity employer.

Apply Now

Refine Your Search

help desk technician jobs in louisville ky

Helpdesk Technician

Maintenance Facility Technician

Now Hiring IT and Telecom Field Technicians

IT Desktop Support

IT Help Desk Technician

Service Desk Technician

Network Engineer/Help Desk Technician

Systems and Infrastructure Technician

Service Scheduler/Coordinator/BDC

Maintenance Associate

Field Service Technician

Maintenance Technician Full Ti-105010

Maintenance Tech

Service Technician, HVAC Repair (Louisville, KY)

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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